Play 1 no bass

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Hi all

Suddenly my Play 1 has no bass. The sound is very low and trebble-ish. I have tried TruePlay again (which does not work as it stops during the process due to background noise no matter what I do) and resetting. Also the sound does not seem to change at all when changing the bass on the EQ.

Anyone know what to do? Diagnostics sent: 277873147

Mikkel

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G

GuitarSuperstarAnswer

Lead Maestro

I think it’s time to contact Sonos Support: https://support.sonos.com/s/?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

Have you tried unplugging the Play:1 from power for about a minute? You could also try resetting it following these steps: https://support.sonos.com/s/article/1096?language=en_US

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"Receive with simplicity everything that happens to you." - Rashi

M

MikkelmaanAuthor

Contributor I

Hi

Unfortunately, no luck. Tried both suggestions.

Mikkel

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G

GuitarSuperstarAnswer

Lead Maestro

I think it’s time to contact Sonos Support: https://support.sonos.com/s/?language=en_US

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"Receive with simplicity everything that happens to you." - Rashi

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