Hi,
I hope someone can help me solve my connection issues because I'm desperate, Sonos hotline and chat were unable to find the solution.
I have 7 Sonos products :
- 1 Beam wire plugged with 2 Play:1 as satellites (WiFi)
- 2 Play:1 on WiFi
- 1 Play:3 on WiFi
- 1 One on WiFi
I use an Asus rt-ac68u as main router :
- The ISP box doesn't have WiFi nor DHCP functionality enabled, it is wired to the WAN port of the Asus.
- The Asus has DHCP enabled and all Sonos devices have fixed IP assigned outside of the DHCP range.
- The 2.4Ghz Wi-Fi of the Asus is on band 20/40Mhz, currently channel 3 (I tried them all one by one).
Since 3 months I keep having connection issues, it has been working just during 2 years before that. Sonos devices disconect during few seconds or few minutes and then come back (or not). It is totally random and happens on WiFi devices but also on the Beam that is wired. It happens on local music (HD plugged on the router) and on phone library (OnePlus 8T). Sometimes when I try to remove the given device from the currently playing group I have the message "Sonos can't connect to the device", sometimes not. Also the app is super slow when it comes to change music or add/remove a device from the playing group.
When I try to listen to Spotify I keep having "buffer insufficient" or "connection lost" and sometimes it just works fine.
My WiFi works perfectly well for Internet browsing through Android, iPhone or Windows (300M down and 50M up). It works perfectly well for local network (4k streaming from PC server through wire and WiFi). I have a very good signal in all my flat, including where the Sonos devices are.
I tried :
- Reboot all Sonos.
- Change DHCP from Asus to ISP box (came back to Asus since).
- Asus factory reset (+ empty NVram).
- Factory reset of all Sonos devices and set up again.
- Disconnect Sonos from the Asus WiFi : it was worse.
- Checked all Sonos network channels (1, 6, 11) and Asus WiFi channels configurations.
- Place the router in the middle of the living room for minimal interference.
Can someone think of something to help?
Thank you in advance.