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Portable speakers

Get help with your Sonos Roam, and Sonos Move

1,652 Topics
8,136 Replies

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ratty

answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.

Ken_Griffiths

answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...

melvimbe

answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1652 Topics

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DevonHContributor I

posted in Portable speakers

Sonos Roam - Unable to Connect

My wife and I have been trying to connect our Roam everyday since May 10th. Here are some issues we’ve experience - just wondering if anyone has experienced the same. Roam will not connect to wifi phone will not connect to the roams wifi roam will turn itself off during set up Roam will not turn back on for hours set up will complete but the roam does not appear, when doing a restart it suddenly is not connecting to anything. Roam is not making a chime during set up Roam does not make sounds while turning off or on Roam does not accept the phone tapping on the back of it. It automatically cancels once it completes. every set up sequence is different.This has been one of the most frustrating experiences dealing with this. I’m looking for a little insight before I spend hours on customer service. We don’t have a receipt for our roam either. It was a gift and the individual who gifted it does not have the receipt or the packing slip.

79161

3 years ago

Mp240Contributor I

posted in Portable speakers

roam wifi

Just bought a roam yesterday. I’m having issues with the Wi-Fi not connecting and the device not being recognized by my phone app. I literally have to reset my router anytime I wanna use it… Also, as an aside, the power button sucks and it sucks that it’s combined with the Bluetooth pairing. Think I might return the device.

673

3 years ago

Ric OrtegaContributor I

asked in Portable speakers

Roam and Five

Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks.

371

3 years ago

redbluegreenContributor I

asked in Portable speakers

When a Play:1 is added to a Roam, is it possible for both to play when connected by Bluetooth?

I recently purchased a Roam so I can play music without the Sonos app. I have an existing Play:1, which I added to the Roam’s system. Is there anyway for the Play:1 to also work when I am connected to the Roam via Bluetooth? The two speakers play fine together when I use the Sonos app over wifi. Based on this article, it seems like I am out of luck. But maybe I am wrong. https://support.sonos.com/s/article/1066?language=en_US

1862

3 years ago

skilletz717Contributor I

asked in Portable speakers

Sonos Move Keeps Removing itself from App

Hi, I purchased a Sonos Move a few weeks ago. Currently, my Sonos system consists of: Play 5 (Gen1), One SL, One, Boost, Play:1. The move was working great until about a week ago. All of the sudden it just keeps dropping out of my controller App. This happens every morning when I wake up, it is gone and at least 1 or 2 times throughout the day it just stops playing and drops off. I have to hold the power button in on the unit to reset. Once it boots up, then it is shown on the network in the app. This is super annoying. I am not sure what happened to it as we didn’t change anything. How can we fix it? We are using the S1 controller app until we update the Play 5.

7944

3 years ago

j1mmyfeverContributor I

asked in Portable speakers

Sonos Roam playback issues (Skips to next track, sometimes plays too fast)

Just got my Roam a couple days ago and its pretty pretty frustrating. I’m dealing with two main issues.A next song will be playing, then it just blindly jumps to the next track 10-15 seconds in maybe. It happens enough that I notice it frequently. I had one specific instance yesterday where all the songs started fluctuating playback speeds from probably 100-120%. I “think” this was remediated by holding the power button in for 5 seconds and cycling it.The first one is really the one I care about. I’ve tried Spotify and YouTube Music and both seem to be doing the same thing on me. None of the FAQs seem relevant. My network is rock solid and I’ve never had issues with any other Sonos devices.Any thoughts?

601

3 years ago

Noodles.n.doodlesContributor I

asked in Portable speakers

Sonos Roam continually ‘offline’ on S2 app yet sucessfully connecting to spotify via airplay

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

2753

3 years ago

gwoolContributor I

asked in Portable speakers

Roam Offline

I switch my roam between blue tooth on my phone and then back to the normal Sonos system. Right now it is stuck as offline. No matter how long I hold the power button on the back, it does not power off. It just sits there with the red light flashing. I unpaired it from the phone, etc, but I cannot get the darn thing to do anything. I am starting to think it is a faulty power switch? That small button on the back back the power cord is a very subtle button and I am wondering if it is faulty?I mean, not sure what the heck is going on, but right now it is essentially a brick with a flashing red light on the right side.

5992

3 years ago

JDTolosaContributor I

posted in Portable speakers

Roam Bluetooth - sound gets cut or works intermittently

Hello the community,sorry for my english I have a problem with the bluetooth of my roam. I can connect but sometimes the music gets cut or works intermittently. The only solution I found was to reconnect my phone several times to the roam. But it’s annoying! Do you have a solution for the connection to be stable?thanks.

3462

3 years ago

paulmadsonContributor I

posted in Portable speakers

Roam won't connect to my current Sonos system

Hi - I just received my Sonos Roam and it won’t connect to my current Sonos system. I have 10 other Sonos speakers throughout the house and everything works great. But I can’t get my Roam to connect (I’ve tried everything). Please help! Thanks. Paul

961

3 years ago

KeithFMAvid Contributor I

asked in Portable speakers

Roam starting issues & loosing charge

OK. How long do I press the start button to start it? I press and release and nothing happens? I know the longer I press it other functions take over but…. It seems hit & miss to start the speaker? Also, I full charged it and left it for a bout a week and it’s flat? I’m just getting the red light at the other end flashing? Should that really happen? Thanks

721

3 years ago

RexMondayContributor II

asked in Portable speakers

Roam: turning itself on

Hey all I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again! So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off? Thanks

187528

3 years ago

Dan DanContributor I

asked in Portable speakers

Roam Bluetooth keeps cutting out

Last night we paired an Amazon firestick to the Roam via Bluetooth to watch a movie.The sound to the speaker would drop for a second or so sporadically throughout but always came back. Speaker and firestick (hooked up to a projector) were in close proximity. I tried rebooting both and it did not solve the issue. No other devices have been paired to the speakerAny ideas or fixes available? thank you for any help!

4731

3 years ago

Vince in HalifaxContributor I

asked in Portable speakers

Roam connects to my PC laptop Bluetooth system but won't pair or play

I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.So far so good.The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.Help--please--this is very frustrating.Vince

509414

3 years ago

jk21Contributor I

asked in Portable speakers

Roam: Bluetooth keeps disconnecting

Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.

13721

3 years ago

tgun33Contributor II

asked in Portable speakers

skipping/stopping

Since adding a roam and a move, my music has been skipping and stopping. Probably IP address thing. I know that a fix is to unplug everything and then reboot everything one by one. But how do you deal with the move and the roam since they are battery powered?

2724

3 years ago

badabing7Contributor I

asked in Portable speakers

Roam does not reset

Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).

39645

3 years ago

Luciano75Contributor I

asked in Portable speakers

Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

854

3 years ago

CkohboxContributor I

asked in Portable speakers

Bluetooth

My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You.

624

3 years ago

Webwitch16Contributor I

asked in Portable speakers

roam

My roam is offline. I can’t turn it off to reebot 😔 nothing works. The light is either orange or blinking orange

2522

3 years ago

MachadoContributor I

asked in Portable speakers

How do I make sure my speakers are connected to the main node of a mesh WiFi system?

I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password. Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance.

1831

3 years ago

Marshall WContributor II

asked in Portable speakers

Can i Pair Sonos One with Roam

I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks

29853

3 years ago

ritad1905Contributor I

posted in Portable speakers

REALLY frustrated with the Roam

I bought the Roam, this is my second time trying to connect to it outside my home. It is a brick. I can’t connect to the bluetooth, had to reset it. Now because I am not home, I can’t set it up in my Sonos system/on my account. WHY? It is dead weight and it should not be this difficult. Waste of money.

1111

3 years ago

GJ Evans9Contributor I

posted in Portable speakers

Battery Life

Received Sonos Roam yesterday and battery life is nowhere near advertised. Less than 24 hours and playing for 3 and battery completely drained! Please advise?

1705

3 years ago

jojomarouContributor I

asked in Portable speakers

My Roam wont turn on

Can someone help my Roam won’t turn on. Orange light when plugged into charger but nothing happening. Only used it a couple of times too.

531302

3 years ago

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