Portable Speakers

My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears.  Any idea how to fix this? thanks

roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.

Hello, this is an issue I have had for some time now when switching to S2 but finally getting around to asking why this is happening: I have a beam connected to my tv and when watching tv, works without issue (5.0 setup with 2 ones). However, when I group either our move or roan to the TV setup, they both will skip / have poor connection to TV audio (however the beam and ones still work smoothly) this is unique only to tv audio.  When I stream music or anything else, there’s no issue. Pre s2, it was not a problem at all.  I’ve tried resetting everything, software is up to date, etc and nothing seems to work.  any help is appreciated. 

Hi all,After some month of mixed usage of Sonos Move, I updated to 14.18 and noticed immediately that bass got boosted a lot and also I lost clarity on vocals. I can turn up high in eq but it takes high frequency too high to open up the vocals.i was really satisfied with it till now (used with 0/0 eq and loudness on). Now I can't listen to it, I feel tired ears after some minutes and sound quality got a lot worse. Anyone had the same issue? Any suggestion on how to troubleshoot/solve it?Thanks

Hello Guys, i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? thanks in advance!Stan

I cannot connect via Sonos app or Bluetooth. In the app it says “offline”. I can’t see it in AirPlay. I do have several Sonos speakers that work just as they should (wifi and AirPlay). My roam has been plugged in for awhile so I think I can eliminate battery or wireless charging (don’t own it) I did try powering it down  I walked through find missing products multiple times. Note that restarting my router is a 12 min task.The chat box appears to walk you through the help steps again so that seems useless. Thus here I am since the office is closed  anyone have an idea? 

Hi, I have Apple TV with AirPlay but cannot get it to connect to Sonos Roam via bluetooth - constantly says PIN is incorrect; style of PIN on bottom of speaker is NNN-NN-NNN. Any ideas why this won’t work?Also about to get Chromecast with Google TV (latest version); can this use Sonos Roam or One speakers as audio output?Thank’s in advance :-) 

We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec

Hello, I have a Sonos Roam that was purchased in April (Not used until December) that will no longer turn on. I have spent the last three days with chat giving me the runaround with different procedures on rebooting a resetting just to have them basically say “Sorry, you’re out of warrant” and would not send it any further for review. To those that have had this issue, was there any luck getting this turd to power on? I have thousands of dollars in other Sonos products that have been great, but this situation has put a bad taste in my mouth. The refusal to stand behind the product frustrates me. 

 I like to use my Roam as a computer speaker. I have issues where Sonos bluetooth frequently disconnects. What seems to trigger the disconnection is when while listening to music on a music player or web-browser and I play a second audio stream on some web videos on any browser (usually Twitter video) all my audio mutes and Sonos freezes and becomes unresponsive. The only way to reconnect is a hard Roam reboot.The issue only happens on Windows 10 (I tested two Windows 10 computers). The issue does not happen with Sonos Move or other bluetooth devices (airpods or UE speaker), only the Sonos Roam. I was sent a new Roam by Sonos, and both the old and new Roam have the same glitch.Try to reproduce the error on Windows 10 yourself. It happens every time I play this video with another audio stream running in the background. I would say about 50% of the videos off Twitter trigger this same issue.https://twitter.com/BarackObama/status/1555221890372861952

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?

My Sonos Roam, which is only about a year old, has a quickly flashing red battery light. The speaker is functioning properly, but I can’t get the light to stop. I see this was a problem with the move. Anyone else having this problem or know how to stop it?

My Roam has stop working - I tried to reset - reboot but nothing happens - 

We recently upgraded our Playbar and Play 5 to an Arc and Sonos Move.Previously we could group our Playbar and Play 5 and listen to TV sound with no issues. However, since upgrading to the Arc and Move, when we group them and play TV sound the Move cuts in and out constantly and is unlistenable.We cant go back to our Play 5 setup as it is the original Play 5 which only works on the original Sonos app, not the upgraded version.Extremely disappointed as we cannot use the Move for the reason we purchased it  >/ Diagnostic report: 1632836691

Roam has been working flawlessly.   Today, the charging port will not accept the charging cable which will only insert about half way into the slot.  The cable is fine and the port appears clear and normal. Any ideas?

Please can someone help me set up my second move I’ve just had delivered so I can listen in stereo.  

 After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

I’ve tried doing this a few times but never succeeded in what should be a simple process.  In preparation for a trip where I’d like to add the Roam to a different WiFi without resetting it, I’ve just created a new WiFi hotspot at home and am trying to add it to my Roam.Current setup:Many speakers on S1 connected to Sonosnet.Single Roam obviously on S2 connected to same network as S1.Steps taken:Switch on Roam and move phone to different WiFi (the new hotspot) and open S2:Select ‘Unable to find your system’:Select ‘Yes’:Select ‘Yes’:Select ‘Find system’:The App finds two systems even though S1 is disconnected.  This also happened when on holiday, far away from the S1 system.Select ‘Continue’:Select ‘Select’.  I am returned to the ‘Find system’ screen.  If I select that I’m returned to the ‘We’ve found multiple Sonos systems.  Let’s confirm the one you want to update.’ screen.It’s an endless loop. I then tried the ‘Find Missing Products’ option:I get this:Select ‘Continue’:Select ‘Contin

I have a system consisting of 6 Sonos Play 1’s, a Move and Boost. I had a new Netgear Orbi mesh wifi network installed and now I can’t connect the Play 1’s. The Move connects no problem. I’ve tried rebooting the router, powering off the devices and turning on one-by-one, connecting one Play 1 to the router via ethernet, etc. Nothing seems to work. When I try to “Add Product”, it just spins and spins. If I go to “Find Missing Products” it identifies all the devices but when I do the “push-2-buttons-simultaneously” thing I end up with an “Unable to join the network ‘Sonos”” message. Any help is appreciated; I’m beyond frustrated.

I have been having issues with playing Audible on my Sonos Roam via Alexa. I use the command “Alexa, play Audible” but after 3-4 minutes the audiobook will stop. On the Sonos app I get the following message: “Unable to play <Audiobook Chapter> - the song is not encoded properly.” Sometimes Audible will skip ahead 2 chapters after the message, but mostly the audiobook stops completely.This issue only happens if I play Audible via an Alexa command. There are no issues as far as I can tell with other services (eg Spotify, iHeartRadio, etc) or playing Audible through my phone.Below are the following solutions I’ve tried and their respective diagnostic confirmation numbers after the issue reoccurred:Completely reset the speaker - 1687113073 and 1909624914Switched speaker to a 2.4 Wi-Fi network - 1319891684Reset my Wi-Fi router - 267135584

I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!

Help recently my Sonos Roam has run into a few issues my Sonos Roam is unresponsive when it charges and when I hold the power button for like 10 seconds its a solid red

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?