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My Sonos Roam, which is only about a year old, has a quickly flashing red battery light. The speaker is functioning properly, but I can’t get the light to stop. I see this was a problem with the move. Anyone else having this problem or know how to stop it?

I suffered this issue earlier.  I used the chat to get help - the agent talked me through the fix.

 

 

Thank you castalla!  It worked perfectly and I don’t have to sit through the chat and diagnostics. You made my day!  You’re great!

castalla,

I suggest that you edit your attachment and remove your email address.

castalla,

I suggest that you edit your attachment and remove your email address.

Thanks for the heads up

Thank you castalla!  It worked perfectly and I don’t have to sit through the chat and diagnostics. You made my day!  You’re great!

Glad it worked out! 

And what was the fix?

And what was the fix?

Here's the help chat transcript

 

I think I'm missing something 😂

The first part was fully switching off fully and then holding the power button for 12-15 secs - and this didn't fix it.

Isn't the second thing the same, but it worked the second time?  Or is that the second one was only from a normal off status, not the fully powered down status?

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