Hi,
My Roam cannot awake even after full charging.
Attached please find photos I took according to Mr. Hayashi’s assistance. But I can’t attach movies. How can I send them to you?
Regards,
Tsutomu Tanaka
Sonos Roam won't turn on
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+19Hi
Welcome to the Sonos Community!
Please reply to the last email you received from Sonos technical support, and attach the photos there.
You can also attach a video if it is under 25MB - you may need to resize it, or record it in lower quality.
I have added a comment to your active case, but if you don’t reply to the email or call in, your case will remain in a “Waiting for customer” status.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Thanks for kind reply.
I sent a reply with photos & movies to the mail I received before I wrote to you but received an auto reply.
So far I have not received reply from Mr. Hayashi but I will wait it for a while.
Regards,
Tanaka
+19Hi
You are very welcome!
There’s no sign of your email on the case history - there must have been an issue. Perhaps it was undeliverable due to the size? I’ve sent a message to Mr. Hayashi and asked him to send you another email that you can reply to - hopefully that will work. I’ve also given him a link to this community thread. If you don’t want to wait, you can try replying to the last email again - but please make sure your email attachments don’t exceed 25MB in total size.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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