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roam doesn’t connect —wifi or Bluetooth

  • 29 October 2022
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I cannot connect via Sonos app or Bluetooth. In the app it says “offline”. I can’t see it in AirPlay. I do have several Sonos speakers that work just as they should (wifi and AirPlay). 

My roam has been plugged in for awhile so I think I can eliminate battery or wireless charging (don’t own it) I did try powering it down  

I walked through find missing products multiple times. Note that restarting my router is a 12 min task.
The chat box appears to walk you through the help steps again so that seems useless. Thus here I am since the office is closed  anyone have an idea?

 

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Best answer by Barb99 29 October 2022, 17:43

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After spending days and hours it is fixed 30 seconds after posting this. I went to Bluetooth devices and it started trying to connect automatically. It never had a blue light before. Hope that helps someone.