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eatem
Contributor II
November 7, 2022

Sonos move stopped working

My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears. 
 

Any idea how to fix this?

 

thanks

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3 replies

Ken_Griffiths
Ken_Griffiths
November 7, 2022

Might its charger be faulty? I would try unplugging the charger for a few minutes and power off the Move - then switch the charger back on and see if it wakes the Move and if so leave it charging for a while (5+ hours). See if that fixes it.

    Ken_Griffiths
    Ken_Griffiths
    November 7, 2022

    If the Move doesn’t wake up then perhaps try a different charger (USB-C) - it must be a PD certified charger with power output : 12V/3A (36w), 15V/3A (45w) or 20V/2.25A (45w).

    Example: https://www.amazon.co.uk/gp/product/B08CVFMGL1

      Corry P
      Corry P
      Sonos Staff
      November 10, 2022

      Hi @eatem 

      Thanks for your post!

      If ​​​@Ken_Griffiths’ suggestions have not helped, then I recommend you get in touch with our technical support team directly.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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