Answered

sonos move doesnt work with out the charging base

  • 30 October 2022
  • 1 reply
  • 36 views

Hello Guys, 

i have the following problem. I want to use the battery mode of the sonos one but it stops working when it is removed from the charging dock. It also does not turn on when not on the charging dock although according to the app the battery is fully charged. It works only when placed on the charging dock. Has anyone had this problem? 

thanks in advance!

Stan

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Best answer by Airgetlam 30 October 2022, 16:57

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1 reply

I’ve not had this problem with my Roam, but I don’t specifically own a Move. Based on your comments, though, it sounds like you may have a faulty battery that isn’t storing energy, but is passing it when you’ve got it on the base.

I would recommend that you submit a system diagnostic and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.