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Get help with your Sonos Roam, and Sonos Move

  • 1,715 Topics
  • 8,327 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1715 Topics
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Steve MacContributor I
asked in Portable speakers
new Sonos Roam will not reconnect to system

New Roam arrived yesterday. I followed the set up system (+ new product) - went very smoothly.left the unit on charge overnight.opened the app (yes fully updated) and showed roam as not connected.followed the steps, no success. Move was playing with no issues, wifi working with no issues. Reset the modem/router. absolutely no difference. Roam will not connect. what can be done? (Tried your chat bot and that was useless, hence coming here)

5854
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1 year ago
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MrSkaneContributor I
asked in Portable speakers
Max volume of Move differs from time to time.

If i play on max volume on my Move sometimes its like 80% of the volume. But then after a while it will just add the 20% out of nowhere and then later it can diss appear again. Can anyone explain this and know a fix for it?

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Corry P
1 year ago
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FanouContributor I
asked in Portable speakers
sonos roam apparait eteint

Ma sonos roam ne fonctionne plus en wifi.elle apparait eteinte lorsque je lance mon systeme.pourtant le voyant est blanc fixe. que puis-je faire pour qu’elle se connecte à mon système des que je l’allume?merci

1651
Jamie A
1 year ago
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KBTBContributor I
asked in Portable speakers
Move not charging or turning on

Hi everyone, I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).To try and diagnose where the problem is, does anyone know:Can the Move operate without the battery if it’s plugged into power? Can I run diagnostics over the USB port? Is there a way to check the battery level (including with a multi meter)?I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem. Thanks in advance

6051
Corry P
1 year ago
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bspatroneContributor I
asked in Portable speakers
If I hook up a boost to my system will my Roam still play in sync with the other speakers

As noted I would like to hook up a Boost to handle my existing speakers 10 all in but also have a Roam.  I know that the Roam is not compatible with Boost but will it still run off my wifi and sync with them when in everywhere mode?

1194
Stanley_4
1 year ago
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SJBFinlandContributor I
asked in Portable speakers
Sonos move only blinks white

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

1200115
Ken_Griffiths
1 year ago
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ShalContributor I
asked in Portable speakers
Sonos move and S1

Just a quick check if the Move is still compatible with S1, reading the general table, it should be, but based on the Q&A of the product, it shouldn’t… Is it a new version which is not compatible with S1 anymore and the table is not up to date or it is just a mistake in the Q&A?Thx! 

20224
Corry P
1 year ago
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Barry_17Contributor I
asked in Portable speakers
2 x Pairs Move's keep dropping

I have 2 x Moves paired in the kitchen, and just recently they have started to drop/disappear from my system. If i power them off and back on they eventually come back online after approx. 5 mins. On the app, when I look at System, there is a warning saying, “Kitchen not configured”. These have worked perfectly up till now, and I’ve had no change to Wi-Fi set up. Any ideas ? TIA 

621
Corry P
1 year ago
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LeplatContributor I
asked in Portable speakers
sonos roam doesn’t make sound in Bluetooth mode

My sonos round used to work perfectly but since I used it for a party last week, in Bluetooth, it doesn’t work in Bluetooth anmymore. It seems to be connected but no sound. I reinitialised it and connected to my system and with the wifi everything is all right. Thanks for your help !!

1451
G
1 year ago
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Jan TøtContributor I
asked in Portable speakers
Missing activation mail

I do not receive activation mail ? I have checked spam filter

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Corry P
1 year ago
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BrandisContributor I
asked in Portable speakers
Bring Sonos Roam to work.

The Sonos Roam is set up in my home WiFi with several other Sonos speakers. Today, I wanted to bring the Sonos Roam to work. First, I paired it to my iPhone using bluetooth. Then I opened the Sonos app to play music. But the app tells me it can’t find any Sonos devices. Why doesn’t it see the Roam paired with bluetooth? Then I tried to add it to the wifi network at the office. The iPhone is connected to the wifi. Now the app tells me it can’t find any  devices in that wifi network but doesn’t let me add the Roam to the network. Finally I did a factory reset on the Roam, now the app found it, but when trying to add it to the wifi network, nothing happens. I use a guest wifi without password, for the first connection, I just had to entery my phone number and it would send me a connect ID. But since my iPhone is already connected to that wifi, I should be able to add the connected Roam as well, shouldn’t I? 

2651
Corry P
1 year ago
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BorraContributor I
posted in Portable speakers
Sound alert when battery low Sonos Roam

Hello,Is there a way to set a sound alert when battery is low on Sonos Roam?I know there is an orange light that is visible when battery is low but i will prefer to have an audible alert as well.If there is none, do you think this is something worth asking Sonos about? Thanks,Radu B.

1844
Corry P
1 year ago
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Cstorch34Contributor I
posted in Portable speakers
help

I can’t connect!!??

191
N
1 year ago
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DRPoolContributor I
asked in Portable speakers
Best for the back yard? 2 Roams in Stereo or 1 Move?

We’re getting the backyard ready for a big summer.  Lots of space out there, no pool.  Would you recommend we set up a pair of Roam speakers in Stereo or just 1 Move speaker?Appreciate your help!

1681
buzz
1 year ago
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KazariaAvid Contributor II
asked in Portable speakers
where is the nfc tag on the sonos move?

Hi everyone I want to create an nfc shortcut to make my sonos move play from the iphone but i can’t find where the nfc tag is located on the move. I’ve successfully done this with the arc and ikea symfonisk but not for the move. Is the move missing nfc ? If not where should I place the phone? thanks you !

3825
K
1 year ago
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HenryjamiesonContributor I
asked in Portable speakers
not skipping spotify track

Hi all - for the last few days my Sonos Roam will no longer skip Spotify tracks when I ask it (‘this action is not supported), and secondly it stopped playing sleep sounds on loop (even when I ask it to loop it, and it confirms this is done and memorised). Anyone else having the same problems and/or troubleshoot suggestions? Henry

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Corry P
1 year ago
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mileschTrending Lyricist I
posted in Portable speakers
Roam Stereo Pair issues

I got my Roam pair today and they sound great.  However I have had a lot of issues keeping them synced as a stereo pair - when I had them outside one of them would keep switching off, and when I turned it back on, it would show as a separate speaker.  Later I took them in and plugged them in, did not see the turning off issue while they were charging.  When I manually switched one off and then on again, it lost the pair again though, and I had to manually repair them.  Anyone else seeing this?  Any ideas?

694563
Ken_Griffiths
1 year ago
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MattNash23Contributor I
asked in Portable speakers
Connecting new Sonos move to S2 app

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

1545
Corry P
1 year ago
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wb_4896Contributor I
asked in Portable speakers
Unable to connect Sonos Move to the system

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.

268410
Corry P
1 year ago
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mistyopticAvid Contributor III
asked in Portable speakers
Roam pair as a seperate system?

Forgive me if this has already been covered but my search didn’t find it. I would like to make my Roams a separate system for travel/holidays. I want the facility of a stereo pair so, as I understand it, Bluetooth doesn’t do what I want. If I try and reset them to do this and reset the app, then as soon as I log in with my email address, the app goes looking for the rest of the system it knows I have. Then it doesn’t seem to want me to connect to another network because it can’t find everything. My question: Do I need to create a new Sonos account with a different email so that I can have another “household”, or am I missing something obvious? TIA

1034
M
1 year ago
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wb_4896Contributor I
asked in Portable speakers
Unable to (re)connect Sonos Move

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

1952
Corry P
1 year ago
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RiseFallContributor II
posted in Portable speakers
Can't wake-up Sonos Roam's in the last month

Hi everyone,I own two Sonos Roam’s, often configured in stereo mode and the app version is 15.2.1.I used this system in the last year without any issues, I usually open up the app on my iPhone/iPad Pro and the Roam’s wake-up immediately.In the last month until today, this simply function seem broken. I always have to turn on manually the both Roam’s.I didn’t change anything, maybe it’s the last update (of the app? of the firmware?) but I cannot be sure.What I can check?

712
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1 year ago
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cteaterContributor I
asked in Portable speakers
Lost sonos roam

I can’t find my sonos roam anywhere.  Is it possible for sonos to check the serial number and see if it has been registered anywhere else?  Guessing one of my kids friends may have snagged it.

6222
buzz
1 year ago
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TippyToesTutuContributor II
asked in Portable speakers
Sonos Roam - Outdoor Patio - How long can it be outdoors?

I recently installed a Sonos Amp along with a Roam on my new patio. So far, I am loving the audio. The Roam teamed with the Amp gives me hands-free voice control over everything I want outside. My hope was that, with the Roam, it could be left outdoors during the warmer months and only need to be brought inside in the Winter.My Question is: What kind of temperatures should I be able to keep the Roam outside 24/7? I have a wireless charger set up and the Roam is mounted on a wall under an awning and pergola, so other than dust and wayward water spray, it should get very little direct contact with the elements. I figured that I would need to keep the Roam indoors during the Winter months but would be curious if anyone else has done something similar and what their experiences were.

3181
T
1 year ago
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Wendy2Contributor I
asked in Portable speakers
initial set up at an army base

Hello, I sent my son a Sonos Roam to Fort Bragg. He can’t use it or even get to the Bluetooth mode because he can’t do the initial set up. Army base Wi-Fi doesn’t let him in. I know he has to be on a home network for initial set up but there must be a way he can bypass this. Thank you for your help! I’ve read about travel routers or using a hotspot but I’m not sure how to explain this to him because I’m not very techie.

351
106rallye
1 year ago
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