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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,585 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5999 Topics
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Stevey1976Avid Contributor I
posted in Home theater
I lose sound and other fuctionality when I plug my Blu-Ray player in

I own a Sonos Beam and gave done since 2019 along with Sub and two One SL speakers as surrounds. My TV is a Samsung UE49KS9000 and my Beam is connected to it via HDMI to the one connect box on Port 4 which is the HDMI Arc port. i have three spare HDMI ports and these are taken up with a PS5, Xbox Series X and a 5 Port HDMI Switch. I have two devices connected to the HDMI switch: Sky Q box and Apple TV.  Everything works as it should. I can turn the TV on and off using Alexa, increase and lower volume via Alexa, although she no longer correctly tells you the volume level if you happen to forget it - she used two back when I first had the beam and I’ve reported this several times, anyway I digress.  So that’s the detailed background - here is my problem:I recently purchased a Sony UBP-X800M2 blu-ray player, I connected this to the HDMI switch and said “Alexa, Turn on TV” nothing. I turned on the TV via remote. Waited ages, no sound. I turn off TV, unplug Blu-Ray player from mains, then s

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buzz
2 years ago
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DannydanielContributor I
posted in Home theater
Sonos One SL

Just received two Sonos One SL that I ordered online at Best Buy, but their boxes are different. One is white and the other is brown.  Same color as regular carton boxes. Wondering if that’s normal. Both are supposed to be new.  

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buzz
2 years ago
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gregappoContributor I
posted in Home theater
Vizio TV and Beam (Gen 2)

Recently purchased  Beam (Gen 2)...When Beam  is connected to Vizio TV...Audio cuts out, sometimes the picture cuts out, sometimes both cut out at the same time. Sometimes when these issues are occurring, the TV remote is unresponsive. I have set the CEC to ARC only, replaced both HDMI cables for TV and Beam...Had Comcast replace the cable box….nothing I have tried has worked. When I disconnect the Beam the TV works fineI have read other reviews that the Beam & Vizio TV’s have issues. Anyone have any suggestions before I return the Beam

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2 years ago
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DamoboltonContributor II
asked in Home theater
TV Remote will not Pair with Sonos Beam

Any help greatly appreciated. I have a 2021new OLED LG 55 Tv and the remote will not pair with the Beam.I have had to use the optical connection as the ARC is just not recognised for some bizarre reason.I have tried many times but the remote will not pair with the beam . The only way i can adjust the sound is via the APP.Any help appreciated. Thanks  

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buzz
2 years ago
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circleoneContributor I
asked in Home theater
Sync two One SL's with a Beam?

Hello,My dad has a Beam, and he was having trouble hearing the voices on it. So we recently got him two One SL’s, one of which we figured could go next to his chair.We quickly realized setting up the One SL’s as surround sound wasn’t the answer, as voices still come out of the Beam mostly.I can group the Beam and the One SL’s to play in sync, but it has to be manually tirggered at each One SL every time, by long pressing the Play button on each, when you turn the TV on.I’d like each One SL and the Beam to always be in sync when he turns his tv on, so he can hear it better. Is it possible to set them up in a group so it plays that way by default? Thanks!

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2 years ago
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nahchetayContributor I
asked in Home theater
App not finding Sonos One SL on the network

I have tried running through the setup several times.  It will find the unit and goes through the setup, after entering the wifi password it comes back with the message that the unit may need to be reboot to show up in system.  After that it never sees the unit.  I can see the Sonos on the network it has an ip address and I can see port 1443 is open.  However the App never finds it on the network.  I have read that it does not handle SSID’s that are dual 2.4G and 5G so I do have an SSID for 2.4G only.  On both SSID’s I see the unit acquires an ip address (same ip), yet is not found.  I see comments on rebooting the router, which in my case will not make any difference as mine is a true pfsense router and have several AP’s throughout my network.   I can see the Sonos on the network so is communicating with the network just fine and the AP can ping the unit.  This is more the app not finding the unit on the network.

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2 years ago
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AsharmContributor I
asked in Home theater
Sub sound distorts on heavy bass

                               My sub gen 2, has started to make a rattling/distortion sound on the heavy end of bass.  I've tried resetting the settings a number of times, and the location. I believe it needs to be looked at. can anyone recommend someone in Brisbane please?    

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buzz
2 years ago
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MaximTContributor I
asked in Home theater
Error 1002 When attempting to add second Sub

I just got a second subwoofer to add to my Sonos Immersive set with arc which has 1 arc, 1 sub and 2 ones. When I attempted adding the second sub to the system It failed and said “there was a problem verifying your Sonos app” And also said “Error code 1002” I searched the error code up and did everything sonos says to do to resolve this error code and it didn’t work. I also tried going to my products in the sonos s2 settings and clicking on the product group of my home theatre and then scrolling down to the button which says “Connect second sub” when clicking on that button I was  given a note saying “ To connect a second sub add a sub to your Sonos system” I have a sub gen 3 connected to my home theatre system already so why am I receiving that note. I’m extremely frustrated and confused what is happening and wanting to figure this out. 

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2 years ago
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matmatmatContributor I
asked in Home theater
Echo when playing surround after a while

Hi. I own Sonos beam + 2x SL One as surround sound system connected to TV (thru hdmi). All speakers are connected to internet thru wifi (router has channel 11, sonosNet also 11).  Randomly during day, while watching movies or youtube videos (philips android TV), one or both ( i cannot say just from listening) SL speakers delays few ms themselves and we can notice annoying echo there.  From my investigation a solution for me is to go to Sonos app → Settings → Surround Audio - switch Off and On again. And this helps.  I sent diagnostics logs today (nr. 1146608852 , nr. 2094903246 ).  Can somebody investigate this and help me what can cause this issues? Sometimes happen 4-5x per day.  I have all my 3 devices in same room (grouped to one room virtually as well).   

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Corry P
2 years ago
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ZizzleContributor I
posted in Home theater
Samsung Q80, Xbox and Beam Gen 2 Lip Sync Issues

Hi Folk,Set up my Beam today and was having lip sync issues when watching Prime through my Xbox Series X on a Samsung Q80 TV. I just want to share what fixed it. You need to set the Digital Output Audio Format to Pass-through. See the screenshot. Hope this helps. 

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Corry P
2 years ago
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kdc1Contributor I
asked in Home theater
Connections for a connect amp as surround with ARC bonded to Sub (gen3)

I currently have an ARC with a bonded Sub (gen 3) along with two Ones for surround in my den.  None of the current devices are hard wired and all works well.I have a connect amp as well as in-wall back speakers which I would like to use for the surrounds in the place of the pair of Ones. My question’s are: If I place a wired boost in the room, and wire the ARC to the connect amp, will this work?… will the Sub continue to work wirelessly connecting to the ARC?The other option I understand is to wire the ARC to the router, AND wire the connect amp to the router.  In this configuration, do I still need the boost and will the Sub continue to work wirelessly connecting to to the ARC?If both options work, which is better? Thanks much for your input! 

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K
2 years ago
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joem2000Contributor I
posted in Home theater
Sub connects but won't play

Sub connects to zone and shows up in app as working but as soon as you press play for that zone the sub light starts blinking green and won’t play.  Zone works otherwise.  I’ve tried many resets, hardwired connection, and 2 different subs.  Tech support didn’t know what to do so they are replacing both.  Has anybody seen this issue?

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J
2 years ago
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BBNYCContributor I
asked in Home theater
Beam 2 volume resets to zero when my tv turns on.

I just set up a brand new beam with my 2015 samsung TV through the arc port. It works great but each time I turn on my television the volume has reset to zero. How can I fix this? 

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2 years ago
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simonracContributor I
asked in Home theater
ARC placement on console

Does the Arc have to sit on the edge of the console if not mounted in order for the downward firing speakers to bounce off the floor and not the console? Or can it sit further back on the console?   

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2 years ago
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YoshikimasterContributor I
asked in Home theater
sub woofer no light no sound no connection

Hi guys,my sub can’t be connected at all. There’s no light no sound . I tried all ways on YouTube to ways to recover it but still nothing happens. And after reading some of the reviews I think I just make it to the top . 2years 4months and it’s just stops. Can any kind bros advice from here. 

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Ken_Griffiths
2 years ago
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ChrisAdContributor I
asked in Home theater
One SL Surrounds Network issues

Added pair of One SL’s to my Beam Gen2, no issues with wireless setup, added as stereo pair, etc... Beam Gen2 with One SL’s sounded great, performed great for about a week then suddenly disappeared.  Noticed no surround sound while watching UltraHD BluRay, SL’s no longer visible on app or appeared in system.  Went through EVERY support article, every troubleshooting tip available,  After hours of zero progress decided to factory reset One SL’s and start over.  App detected SL’s went through setup again. Setup fails at ‘connecting to wireless network’ stage. No changes were made to network, router rebooted, app and device restarted, all other devices including Beam working with no issue. Even went as far as resetting router (Verizon FIOS G3100 tri-band) back to factory and recreating my entire wireless network, new SSID, pw, etc… used ‘manage networks’ on app to update products, Beam located and updated to new network with no issues.  Tried to then re-add One SL’s, app, triggers audio p

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Corry P
2 years ago
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EggotokContributor I
asked in Home theater
system not working

After moving some furnitures in the living-room, I wanted to reconnect 2 play:1 with my sonos arc. And then everything went wrong !one of my play:1 is recognised as a play one SL. My play one in the bedroom , wich I did not moved, appears as an Arc… My arc appears as a one, etc etc. when I close the app, a diiferent configuration appears but never the Good one. Help please ! I have already restarted my router twice. 

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2 years ago
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Cort SContributor I
asked in Home theater
Mono sound from Beam and Surrounds

I have a Sonos Beam (Gen 1) and 2 surrounds (Ones) for use in the kitchen. The purpose is to create even sound around the rather large kitchen. When the beam is used by itself, the volume must be turned up quite high for the person by the stove (with vent fan going) to hear audio accurately.  I added surrounds, hoping that I could send a mono signal out of all of the speakers spaced around the kitchen to even out the sound, so the level of each speaker can be lower. It seems that for TV sound, the only option is to stay in “surround sound” mode. Only sound effects or muffled speech to add audio depth comes out of the surround speakers which is not needed for listening to news programs while cooking or cleaning up. I can confirm that when listening to music the effect is fantastic with sound distributed evenly among the Beam and Ones. Can this same effect be accomplished for TV viewing?  I have thought about un-pairing the surrounds and using them as a separate group to duplicate the au

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2 years ago
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bmcneely0Contributor I
asked in Home theater
Is my Sonos Beam frying my HDMI ARC port

About 2 years ago I bought a LG model CXAUA TV and a Sonos Beam.  It worked fine for less than two months then the TV wouldn’t produce sound on the Beam.  You just got a circle with a line through it when you tried to adjust the volume.  I placed a warranty call on the TV and they replaced the motherboard and it all worked for a couple of years.  Then it happened again the other week.  Placed an extended warranty call and they replaced the motherboard yesterday at about 4:00.  It worked fine but then this morning, turn the TV on and no sound from the Beam.  Before I get another motherboard replacement I wanted to see if anyone else has any other ideas.  I’ve reset the TV to factory defaults.  Done the unplug everything and plug it back in movement.   Other steps I’ve taken:Replaced the HDMI cable. Verified SIMPLink is On. eARC was already on.  Turned it off and back on.Nothing.  Unplugged the Beam power cord for 10 seconds and plugged it back in to reboot it and still nothing.  Is the

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2 years ago
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AsclepiusContributor II
asked in Home theater
Airplay with HomePod

Hello, I just purchased the Sonos Arc, Sub and 2 One rears pkg. I was trying to test the system by streaming music via airplay together with my 2 Apple Home Pods and 2 Home Pod minis. When all the speakers are playing together, only 1 of the 2 HomePod and 1 of the 2 HomePod mini plays with the Sonos pkg. Is this normal?Thanks,Eric

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Airgetlam
2 years ago
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Gabriel.ASContributor I
asked in Home theater
Sub Gen 3 audio cutting out for 5-20 seconds repeatedly.

Hello everyone,I have a sonos 5.1 (Arc, 2 One SL, Sub) setup in a living room, and we have been noticing while listening to music via streaming from an app (Apple Music, Spotify) from within the sonos app, the sub audio stream cuts out for a varying period of time before coming back in. Doesn't seem to happen while watching movies or tv shows probably because the stream comes from the eARC rather than the internet.Things ive tried:*Changing the location of the sub to see if interference was a cause while all wireless mode.*Switching from a wireless setup to a wired setup (Arc wired to router, all others wireless on sonos net).*Switching to 2 wired (Arc and Sub wired, all other on sonos net)*Changing sonos net channel (Tried all 3, no fix)*Factory resetting Sub and re-adding to group (Both wired and wireless setups)*Resetting routerEven with both the Sub and Arc wired, the sub still cuts out so I don't think interference is still a problem. Also all the things i tried had the Arc as the

6332
buzz
2 years ago
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Wendyzx6Trending Lyricist I
asked in Home theater
Sub pulsing at low frequency

I play a 40hz pure sine wave through my sub at night to mask low frequency noise from outside. The volume of the sub is on the lowest setting. This has been good but recently it has started to 'pulse' rather than deliver a consistent tone which defeats the purpose of playing it. I removed and reinstalled the sub which seemed to help but even doing that isn't working now. Would anyone know how I can stop this pulsing or why it's happening?

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2 years ago
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mizzerContributor I
asked in Home theater
Bass sounds deeper with Sub Gen 3 turned off in app

I have the Arc, two Ones for surround and the Sub Gen 3 hooked up to eARC on my Toshiba E9 OLED (surrounds and sub are wireless).Arc is mounted below the tv.  Ones are behind the sectional.  The sub is against the wall to the right of the ARC.  The TV is in the corner. The app sees all the speakers.  When I turn the sub off in the app the bass sounds noticeably louder.  I’m concerned that the Sub has not connected correctly.

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Corry P
2 years ago
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Leo1818Contributor I
asked in Home theater
Gen3 Sub (A202) low hum and tick noise

Hello!  I’m hoping someone on the forums here can help me determine if what I’m experiencing with my new sub is within the parameters of being normal or if I have an issue that I need to escalate to Sonos support. I got my sub on 2/12/2022 and immediately noticed a very low/faint hum and when I was down next to it tucking some desk wires into my tray, I heard a light tick, tick, tick, tick noise.  I have provided a video where I stick my phone right up to the hole and you can clearly hear both the hum and the tick.  Here are the specifics about the environment and t-shooting steps I’ve taken: -- Sub is paired with two play:1’s in a stereo pair in my office.  Will be generally used in conjunction with a Port and a CD player with occasional streaming via Amazon/Spotify/Pandora but mostly CDs via Port. -- Windows app and iOS app being used to control (mostly Windows app in office)-- I get the same thing if I carry the sub downstairs and pair it with my new Five in the living room or leave

5694
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2 years ago
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SargeCPContributor I
asked in Home theater
TV Audio Dropping : Beam from Hisense U7G

Every few minutes the audio cuts out.  I’m streaming using various apps built into the Hisense TV.  Seems to happen consistently no matter the app.  Connected via HDMI using the eArc port on the TV.  I ran the submit diagnostics thing.  Confirmation number 1907441099 but the last audio drop was probably 20 mins ago.  I can do again closer to the drop if needed.  Hopefully can get some help.  Thanks. 

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Corry P
2 years ago
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