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Mikey59
Contributor I
Sep 5, 2023 4:57 PM UTC
Answered

Beam Gen2 & TV audio settings...

I have my Gen 2 Beam connected to my Samsung model UN55CU7000FXZA via HDMI-eARC mode & I am wondering if some of the TV’s audio settings need to be disabled or adjusted for optimal performance?

A also have an Apple TV, as well as Netflix, Amazon, Philo & a couple other streaming services & at times have issues where you can barely hear voices clearly, but have a door open, someone set a glass down on a table or other background noises & it sounds like the volume is cranked up waaaaay too loud.

Any suggestions?

Thanks!

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    GuitarSuperstarAnswer
    Lead Maestro
    Sep 5, 2023 6:26 PM UTC

    Set the TV to these settings:

    HDMI-eARC Mode: Auto
    Digital Output Audio Format: Pass-Through

     

    Set the Apple TV to these audio settings:

    Change Format: OFF
    Dolby Atmos: ON

     

    Also be sure to perform Trueplay tuning in the Sonos app.

    "Receive with simplicity everything that happens to you." - Rashi
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    3 replies

    GuitarSuperstarAnswer
    Lead Maestro
    Sep 5, 2023 6:26 PM UTC

    Set the TV to these settings:

    HDMI-eARC Mode: Auto
    Digital Output Audio Format: Pass-Through

     

    Set the Apple TV to these audio settings:

    Change Format: OFF
    Dolby Atmos: ON

     

    Also be sure to perform Trueplay tuning in the Sonos app.

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    "Receive with simplicity everything that happens to you." - Rashi
    Stanley_4
    Stanley_4
    Grand Maestro
    Sep 5, 2023 10:27 PM UTC

    Some of that is the producer’s choice of which channel will play the sound and how loud.

    If it is bad on every thing you try then it might be a Sonos issue rather than the source.

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    Mikey59Author
    Contributor I
    Sep 8, 2023 2:34 PM UTC

    Here’s what I found;

    HDMI-eARC Mode: Auto - this was set to auto
    Digital Output Audio Format: Pass-Through - when trying this, I get the message ‘the current audio format input cannot be passed through with an ARC connection’

     

    Set the Apple TV to these audio settings:

    Change Format: OFF - I’m not seeing this option
    Dolby Atmos: ON - this was set to ON

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