Home theater

My playbar has just stopped responding to the Apple remote signal. The playbar IR sensor lights are not flicking on when the remote is used. The remote batteries are fine and the apple TV can be controlled.The playbar is connected to the TV via fibre audio cable.Again, the remote was controlling the playbar volume and just stopped working.If I try to setup a new remote to the playbar, the playbar does not register the IR signal.Hoping this is an easy fix and the IR debauchery on the playbar hasn't just stopped working. 

I'm thinking of getting a Sonos Beam gen 2 soundbar but because of the specs the bar is too high and covers the IR receiver on my 2021 Sony TV X90J. Does anyone know any solution? Thanks.

Hi I have an outdoor tv I have hooked up with the beam, and have had two play 1s as surrounds. However the surrounds were so far and didn’t play mono so they did no good for watching tv. So I recently switched and got an amp and the sonance outdoor speakers to pair with the beam to play mono through all for tv audio, but I can’t seem to figure out how to do that. I can again only get them to play as stereo surrounds which would be a very expensive mistake I made trying to switch over. Help please.

Have beam connected to LG tv through arc.we’ll be watching tv and sound is coming through beam and will just randomly switch sound to TV without warning. The volume drops down, so we have to turn it up, and then it’ll eventually just switch back to the beam and become really loud.have tried multiple cables and only conclusion is tv or the beam. Anyone else had this issue?

According to the verge, they claim Sonos is working on a set of new speakers and they look like they are designed to play audio in multiple directions including up for atmos.The Optimo 2 looks like the flagship, a replacement for a Sonos Five, it's big and has drivers for audio in all directions. Then there is a smaller speaker, the Optimo 1 and Optimo 1 SL, these could be designed as smaller home theatre and portable music speakers but with height channels. The new speakers appears have way more RAM and memory than previous models, perhaps indicating Sonos big plans for its new products  https://www.theverge.com/2022/8/24/23319989/sonos-optimo-speaker-features-design

bonjourj'ai deja une sonos play 5 et un sub (comme chaine ds mon salon) , peut-on associer la barre de son ray avec le sub (que j'ai deja) d'un coté et garder mon association play 5 sub d'un autre en utilisant jamais biensur les 2 associations en meme temps car soit je mets la musique ou la tv et aussi sans à avoir changer les paramètres selon ce qu'on écoute merci pour votre réponse

Hi, I wired my new build for ceiling speakers. I’ve got 2 sonance in prime position for Atmos surround. The problem is that I don’t know which wire goes to which speaker when plugging them into the Amp. Is there a way to test it? It seems that 1 of them is unresponsive and can’t tell if it’s a wiring issue or Amp issue, 

i purchased a sonos arc from a us retailer that had a euro power cord in the box. no us cord. can i just cut the euro plug end off and put on a use plug?i am concerned since the unit came with a euro plug that the arc soundbar’s internal power supply wont work on USA AC power

I have noticed at several stores that are showcasing the arc that the area where the LED is is bulging and the cover around  it is cracked. Just wondering if this is an inherent problem and if anyone here has this happen to their arc? 

My Arc has no output for headphones. 😥Is there a device available to passthrough the eARC from my LG TV to the Arc that provides audio extraction to a headphone jack or optical or even RCA stereo? The TV CEC/Simplink is preventing the use of the optical TV output for headphones.

Sony BRAVIA X90J TV audio output is not locking to the level control of the Sonos Sound bar Beam and sub. They get out of sync. 

It’s pretty disappointing that Sonos has put out another update, yet the problem with the sub is still there. I have done everything I can, including removing the sub out of my network, re-installing, changing settings, turning off trueplay etc. still the Sub is mediocre now at best. We spent quite a bit of money for this type of return on our investment? SONOS, you’re really letting us down. I do read some reviews where some people don't have an issue, But I suspect this may be what Peter Pee was referring to. as its affecting some but not others.  We are getting to the point where, if things don't get fixed in a hurry, we will ditch Sonos all together and go back to a tried and true dedicated system. My wife and I enjoy our cinema time at home, especially since the whole pandemic thing took place, we watch a lot of movies at home. We downsized our home in 2019 and decided to downsize our HT system as well (came from Marantz, SVS 7.2 Home theater system). We had towers, center channel

Recently there is a marked difference between the volume and loudness. It seems I have to crank things up a bit to experience the loudness and umph I enjoyed before. Don't know if it is because i got out of the beta testing group, or after I enabled Sonos Voice, but i am not happy. Before volume 7-10 worked perfectly as background passive listening for my reggae music, now i have to crank it up to 15!! :(

I find the on-screen graphical user interface volume control overlay to be quite annoying while adjusting the volume up or down during a program or movie. I really don’t understand why it’s there at all, as it does not even give a sound level? Is there a way to turn this off? Thank you for your replies!

Sonos keeps unpairing my beam gen 2 from sub and surrounds for no reason. I get this image and have to setup the room from scratch each time to get it to work. Does anyone else get this problem? 

I have a pair of Sonos move speakers (bought them versus 1s because I enjoy the flexibility to take them outside in the summer) that are hooked up to my turntable via a port. They work great, but are currently sitting on boxes because I haven't found any decent stands that are meant for them.  Curious if anyone in the community has found a good set of speaker stands that can securely hold them? I know I could wall mount with Sanus but I would ideally want them a bit farther away to get a better sound when I listen to records. 

I just bought a Panasonic TX-43LX650E Android TVTM and I can’t get the remote control to run my SONOS system. Is there a solution or is it preferable to buy another controller? If I need to buy another controller, any advice on what command to buy from Amazon to manage TV and Sonos? Thanks

I’ve spent more time trying to fix this system than I’ve been able to actually enjoy it. Why spend so much money on a sound system that constantly fails? Sonos, wake up and actually provide support for your customers. This system constantly disconnects from my TV and it’s impossible to reconnect it. I’ve had to reset all of my connected devices countless times. Typically I just disconnect it because it isn’t worth the hour(s) of troubleshooting to reconnect it just to see it disconnect again.  100% do not recommend Sonos at all. For the same money I spent I could’ve gotten a sound system that didn’t rely on wifi and BT to connect (very inconsistently). 

My surrounds have stopped working over the past few days and I have removed and re-added them but still not working. I have an Arc, Sub and a connect amp connecting 2 surrounds. All are S2 using 14.2. If I set up connect as separate zone all sounds plays fine through my surround speakers, so I know amp is working. When I reconnect them as surrounds Sonos adds them ok and connect Amp can control volume of Arc no problem but no sound coming from surrounds when playing music in full or ambient mode. I have tried to toggle surrounds on and off. I have also tried trueplay tuning but when it starts it says some speakers appear to be missing.  Is there a way to roll back to version 14.11, and has anyone else experienced this issue since the update 4 days ago? cheers Lee

Just found out i cannot control the Sonos Ray through the TV remote … and so on the look out for a smart looking remote for Volume Control. Any recommendations?

Used to watch movies with the volume set and left alone. Now, after one or some Sonos personal decided to change things they thought would be better, the volume has to be turned up..then down. Turn it up for dialogue but the background gets to loud so down on the volume. And yes I’ve adjusted the surrounds. Vicious circle indeed. 

I have 2 sonos 5 speakers just added the sub 

Hi, My Sonos arc (arc + surround + sub) is connected to a Samsung QN80Q80b through the HDMI eARC port. I have tried playing atmos content (movies tagged as dolby atmos) through the native (to the TV) netflix and disney + apps. Each time, on my sonos app, I see it as Stereo PCM not dolby atmos (verified in the about my system page as well).Any advice? I’m stumped. Expert settings on the TV audio have HDMI-eARC Mode and Digital Output Format set to Auto. Dolby ATMOS is enabled.  EDIT: Welp that was an easy fix. Had to reboot my TV (Hold down the power button till the tv turns off then back on). The TV was previously connected to a playbar … maybe that was the issue that rebooting fixed?

Hello.BackgroundI have a 2016 Sony Z9D TV that only has ARC.  I love the TV and don’t want to change it just to get eARC.  As part of a home renovation, I am about to get rid of my traditional surround system in place for a Sonos ARC 5.1 system (ARC+Sub+2 One SLs).  The TV has 4 HDMI ports of which only 2 are HDMI 2.0 compatible (other 2 are 1.4) and unfortunately tone of the HDMI 2.0 ports is the ARC port.  I want to keep the system as simple as possible so that my family can use it without getting a university degree but still want Atmos.  My family mostly uses Apple TV (4k), PS5, and cable tv - although I have other inputs that I use less often (Nintendo Switch, HTPC etc) and this will go through a cheap HDMI switch.  I never use the TV’s internal apps because the OS is slow. (The TV has google assistant built in which makes automation easy if I use Google Assistant on Sonos Arc).  PlanSo my plan is as follows.  Purchase the HD Fury Arcana and the Sonos System.  Plug the Apple TV 4K

Hi folks, I’ve got a Sonos arc connected to my Sony TV via hdmi earc and a Sonos boost hardwired to the router. When I group the play 5s and the arc while watching a movie/tv there seems to be a slight timing issue between the output. It’s minor but creates an echoing effect. My objective is to explore having more of a 5.1 effect reaching for a wider sound stage with the play 5s providing the left/right channels.   im wondering if an Ethernet cable between arc and plays may provide some connectivity - I’d imagine im not the only one thinking like this?? Anyone else!?