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Contributor I
October 8, 2022
Answered

Speech enhancment not working on Arc

  • October 8, 2022
  • 2 replies
  • 207 views

Why is there no difference with speech enhancement on or off on Arc. Very dissapoing. I had a Bose 900 and it worked perfectly.

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Best answer by Airgetlam

Not 100% sure why you’re having difficulty with it. Have you submitted a system diagnostic , and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Often, people have concerns with it when the Arc is receiving a stereo input, rather than a true 5.1 signal. 

2 replies

Airgetlam
AirgetlamAnswer
October 8, 2022

Not 100% sure why you’re having difficulty with it. Have you submitted a system diagnostic , and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Often, people have concerns with it when the Arc is receiving a stereo input, rather than a true 5.1 signal. 

Bruce
BucknastyAuthor
Contributor I
October 26, 2022

Yes I’ve contacted them multiple times and they don't have a clue. Every one I’ve talked with at customer service says that they have never heard of this issue.I noticed many others expercing the same issue. I noticed a big difference with the lastest update , but the speech enhancement still does not change anything.