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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29313 Topics
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Adder1221Contributor I
asked in Home theater
Arc vs Arc Ultra mounting

I pulled the trigger on preordering the Arc ultra, but will the mount I have for my Arc now work with this? I have the Sanus Extendable TV Mount for Sonos Arc 

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G
2 months ago
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MattdhelloContributor I
posted in Advanced setups
Connect phono to older Sonos speakers via era 1/300 or five

Hi there. I have two older Sonos speakers (both Play 1) that I would like to connect to a record player. I know that the newer era and five speakers have a line in feature (and I would prefer to have the benefits of a third speaker than go for the Port). My question is whether I can use the line in feature on a new era or five, to connect the phono to my existing sonos network. Ie is there a way to get the record player sound coming out of all 3 speakers, via an era or five, or will it just come out of the new speaker? Many thanks in advance.

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Pools-3015
2 months ago
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Chrisu 19Contributor I
asked in Speakers
Beam2 und Era100, Film oder Musik?

Hallo liebe Sonos Fans.Ich habe mir die Beam2 mit 2 Era100 zugelegt. Hauptsächlich um mit Surround Filme schauen zu können. Ich habe scheinbar das Problem,  dass ich entweder die Era als Stereopaar für Musik verwenden kann oder die Paarungen löschen muss damit ich sie als Surround Lautsprecher nutzen kann. Das wäre sehr umständlich.Mache ich etwas falsch?Kann ich die Anlage ohne Aufwand für Musik und Filme verwenden?Danke für Tipps!L.g. Chris 

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106rallye
2 months ago
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mckay81Contributor I
asked in Speakers
iPhone 16

I can't set up the play 5 gen 2 using an iphone 16 plus, iOS 18.0.1, i tried using bluetooth and ethernet cable so I have to use an iphone 13, iOS 18.0.1 and it works fine

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M
2 months ago
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Shaun EwingsContributor II
posted in Controllers and Music services
Why does my Sonos stop working every morning?

Issue: I am playing music from Plex via the Sonos app (using both Android and Windows). During the daytime, this works fine most of the time with no issue whatsoever. However, pausing the queue at night and then resuming the queue in the morning causes the following problems.When music is resumed in the morning, it plays just two songs (three if they are short tracks), and then stops playback mid queue. Restarting the queue works, but it again only plays two songs before stopping. If the queue is deleted and new music selected, the new queue is affected by the same issue. Only after unplugging every speaker and restarting the system does the issue resolve.This does not (normally) happen when pausing the queue and resuming during the daytime, even if many hours have passed.Can anyone help me identify what might be a cause of this issue?I have 2 Play 5s as a stereo pair, 2 Play 1s as a stereo pair and a single Play 1. Desktop app is running on Windows 10 and various Android devices with

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S
2 months ago
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Sandia MountainsContributor I
asked in Home theater
Mount New Arc Ultra Above or Below 85” TV?

85” TV screen bottom is wall mounted 28” above floor. Top of TV is 71” above floor. In seats located ~16’ from TV & soundbar, our eyes and ears are ~38” above the floor. Per Sonos, top of new Arc Ultra must be mounted at least 4” below TV screen. If mounted below TV, the TOP of the Arc Ultra would be only 2’ (24”) above the floor. That would mean the center of the Utra’s forward firing speakers would ~16” or more below our ears. Ceiling height is 12’.Please provide advice with supporting logic/information that will help me decide whether I should mount the new Arc Ultra above or below my TV. 

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Coppy
2 months ago
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simonrobertContributor I
posted in Components and Architectural
App update.

Gentlemen, Swallow your pride and restore the original version which worked well, before you ruin the reputation of the company you work for. Work again on the update and offer it to your customers when it has been fully tested, or resign!  Simples. Time to admit failure and leave it to others more competent. 

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E
2 months ago
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PickodhContributor I
posted in Home theater
sonos arc ultra switching between tv speakers

Why is the arc ultra switching between to and arc ultra 

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UKMedia
2 months ago
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Briggs273Contributor I
posted in Speakers
pairing speakers

Will Sonos be developing the ability to pair two subs other than a home theatre set-up? I have two subs in my lounge room and want them to pair with my tow 5’s for general music listening. 

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Airgetlam
2 months ago
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furacaoprProdigy III
posted in Controllers and Music services
Android new version Oct-28 - 80.11.32 - Screen refreshes

Hi, I just got 80.11.32 on Android and found a weird / buggy behavior. I was particularly excited about this item in the release notes:Improved performance when browsing content in Home and in Browse on AndroidWhat I found is the opposite. When I change from another app to Sonos it now refreshes everything and takes some time to load back. When I am on Now Playing if I switch to another app and come back to Sonos, then the screen is refreshed with a black Playback Activity screen, then it changes to Your System, showing all my speakers, and then it updates with my system name. I doesn't come back to Now Playing and I need to click on the speaker I was listening to.Frustrating, specially after today's Nick Millington update posted by @Marco.B 

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F
2 months ago
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birketContributor I
posted in Controllers and Music services
Are we going to get a better S2 app anytime soon?

I’ve had Sonos devices for years now. Generally, they have been pretty good, but since the S2 app was launched, it has been a truly awful experience. I see lots of complaints about the app, so it isn’t just me.Are we going to see improvements or is it time to sell my kit and find something better?

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G
2 months ago
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JamboroContributor I
asked in Controllers and Music services
edit the queue

Is the ability to edit the queue, adding or deleting tracks coming back?

155421
MoPac
2 months ago
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PaulpeopleContributor I
posted in Home theater
Looking for TV system for elderly parents

My elderly parents-in-law have recently moved to an apartment and because the TV is across the room , they consistently have it at a very high level in order to hear dialogue. Is there a system where they could have external speakers placed beside their chairs, that would give them clear dialogue that could play  at a lower level?. The setup would have to be easy to use, something permanently connected and preferably controlled by the TV remote itself would be the best solution. Our home system of a Beam and two One speakers as surrounds, would be great for them , except that as surrounds, the speakers focus less on dialogue, which would mean they'd still be cranking up the front volume. Is there a way to adjust the rear speakers so that they are dialogue focused ? 

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B
2 months ago
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siriusetContributor I
posted in Controllers and Music services
Dolby Atmos music direct from Apple Music App

I had heard that with iOS 18 there would be some changes in Airplay which allows you to stream Dolby Atmos (spatial audio) music directly from the Apple Music app to third party speakers like the Sonos Arc.  Doesn’t seem to be the case right now even with yesterday’s release of 18.1.  Anyone heard anything?  I’d like to use the Music app with my Sonos system but don’t want to lose the Dolby Atmos.

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MoPac
2 months ago
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EvidenceB4LContributor I
asked in Controllers and Music services
Serveral Issues: No System found, Content services Empty, Transfer ownership failed

Hello,Sorry if my message is a bit messy. I will try to be as clear as possible.My current configuration is simple: I bought my first Sonos product this summer with the Ace headphones and I’m about to receive a sonos Arc ultra. So I get a bit more invested in my configuration today and I realize that in the app, nothing is basically working as expected. I was used just to connect my headphone in bluetooth and play spotify with it.Question 1) What is the value of playing music through Sonos App with content services rather than directly in the music app ? Does it change anything?Issue 2) I wanted to add my services but I realize that since Day 1, the content services is empty in my app. I read a lot of articles yesterday on resetting account, headphones, switching to PC/Mac app, changing my adress. I did try everything but still empty so far. I also created a new sonos account to have my headphone recognized in my devices list but it does not change anything either.Question 3) What is a

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2 months ago
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Nlp973Contributor I
asked in Speakers
what do i need to join my move and roam speakers. I recently sold my hose and left the full system.

what do i need to join my move and roam speakers. I recently sold my hose and left the full system. 

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N
2 months ago
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Nagasakkikawabungahippiekajjææ
posted in Speakers
What brand of speakers are people moving to

So what brand of speakers are people moving to now that sonos have become completely useless crap? JBL seems like quality, the speakers atleast sound much much better than anything sonos has to offer, i am personally thinking of something along those lines. Looking for reccomendations, and who better to ask than former sonos gear owners and user 😊

17012
skullc
2 months ago
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BdaxContributor I
asked in Speakers
come collegare una tastiera musicale yamaha a sonos

BuongiornoSono David B. ed ho finito poco tempo fa di comporre la saletta musica, film e giochi nella quale utilizzo con piena soddisfazione componenti Sonos ossia: un Arc, un Sub 3 gen e due era 300.La domanda che vi pongo è la seguente:come faccio a collegare la mia tastiera musicale Yamaha psr sx 600 al sistema Sonos?Ho già comperato l’adattatore Line in per Sonos era 300 e ho collegato un cavo jek 2 in uno (2cavi da 6,3 mm collegati all’ uscita aux della tastiera  che vanno a finire in un jek da 3 mm) collegato all’adattatore Sonos che ho collegato ad un era 300.Ma non si sente niente.Mi potete aiutare a risolvere il problema?Vi ringrazio e vi auguro una splendida giornataDavid 

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B
2 months ago
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Robert_73Contributor II
asked in Controllers and Music services
I cannot load my music library on my MAC on to the sonos app. I am running all the latest software including OSx Sequoia. Is this an ongoing sonos issue?

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

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G
2 months ago
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Khaleck93Contributor I
asked in Components and Architectural
sonos Amp always activate speakers when using tv

Hi,I have a Sonos amp connected to my TV via an Hdmi arc cable. When watching tv, the sonos amps always turn on and use the external speakers. Even if I change the audio output on my tv to tv speakers, it switch to external speakers after 2/3 seconds.It is due to the fact that Sonos amp cannot be turn off.  Is there a way to not use the external speakers when watching tv ?  

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K
2 months ago
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IrrahContributor I
asked in Controllers and Music services
Connect:amp S1 to S2

Hi,I need to install the S1 OS back on the connect:amp because it doesn't work on the S2. How do I get it done? I Couldn't find the functions were looking for in the S1 IOS app? Sonos instructions do not match in IOS S1 app.

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I
2 months ago
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JswafaContributor I
asked in Controllers and Music services
Echo effect on live radio

One of my favorite live stations frequently develops an annoying echo sound effect. Restarting doesn't fix it.  When it happens it's on all my speakers throughout the house - singles and stereo pairs. Is anyone else experiencing this?

375
Airgetlam
2 months ago
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Kalang KevContributor I
asked in Controllers and Music services
Sonos App No Longer Available for Mac

I have been running Sonos from my Mac using the downloaded App. It’s no longer available in the App store which now states that “This app is available only on the App Store for iPhone and iPad” - anyone else experiencing this? Was this planned? Wondering if is coming back at any point :( 

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Airgetlam
2 months ago
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AlexR5066Contributor I
asked in Home theater
Sonos sub stopped working

Has anybody had their gen4 sub stop working one day, I have tried resetting it, removing it.  when I try to remove it, it’s says an update is available but comes up with error 30, error 1001 etc, tried connecting to Ethernet cable, nothing works?

1164
Airgetlam
2 months ago
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jayrapContributor I
asked in Controllers and Music services
"The Sonos controller installer failed to download" trying to update on Windows (current version 16.4.2)

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks

34712
V
2 months ago
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