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Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?

 

I’ve tried disabling all security on all devices 🙄

 

Any help before I stick this lot on ebay and buy something that actually works?

 

Is it me or the product? 😔

 

Is BT British Telecom, or is it Bluetooth? Which Sonos devices do you have? What did Sonos Support say on the phone calls you’ve had? 


Which BT kit do you have? There are some known issues:

https://support.sonos.com/en-gb/article/bt-homehub-3-compatibility


It’s British Telecom 100MB full fibre broadband. I have an ERA, a MOVE and 4 roams. Sonos support said to remove the roams from the network as they are not designed to be on 24/7. This is surely not correct? My desktop on windows never has any issues connecting via chrome on the /play.sonos.com

 

It’s a smart hub 2.

 

The other thing support said was to create a seperate channel becuase my apple watch was on the 2.4 ghz and not the 5. I turned that off and still no luck!


I managed to make it work. I put the 5Ghz off and selected mode 2.

 


It’s British Telecom 100MB full fibre broadband. I have an ERA, a MOVE and 4 roams. Sonos support said to remove the roams from the network as they are not designed to be on 24/7. This is surely not correct? My desktop on windows never has any issues connecting via chrome on the /play.sonos.com

 

It’s a smart hub 2.

 

The other thing support said was to create a seperate channel becuase my apple watch was on the 2.4 ghz and not the 5. I turned that off and still no luck!

1000MB no 100!!


Right, turned it off… lets see what happens


So am I losing bandwidth now on my router by using a slower channel?


This is firing on all four now isn't it?


This is almost a joke. The app is open before the bloody page even opens now. Assuming this has solved the issue I can’t understand how this took so long to resolve?!

Lesson learnt from my perspective I suppose… Use the forums moving forward!


I notice now that my speed is drastically down when doing a peed test...


 I can’t understand how this took so long to resolve?!
 

Nor can I, FWIW this is what I typed into google to get the links above:

“sonos bt smart hub 2”


Looking at the threads referenced above, it looks as though “Mode 2” is the critical factor. You may be able to turn your 5Ghz band back on after setting up your Sonos devices, ​@schnawl


You’re a f***** legend🤙🏻

 

Moderator Note: Modified in accordance with the Community Code of Conduct


So… It appears its the roams that dont like the GHz… They not responding now. Will keep trying but I think they might be on an older software?


Since switching to the other 5ghz the roams are not responding. Wonder if I replaced these with the new model same issue?


They don’t tell you this s*** when you buy it do they 😂

 

Moderator Note: Modified in accordance with the Community Code of Conduct


I’ll tell you what, after a quick reset the roams have “joined” the party… 🤞🏻 they stay.

Thanks for all your help people, appreciated. I will update in a few days once everything is working.

 

 


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