Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work?
I’ve tried disabling all security on all devices 🙄
Any help before I stick this lot on ebay and buy something that actually works?
Is it me or the product? 😔
Hi
Welcome back to the Sonos Community!
I’m sorry to hear of the issues you have had with connecting to your Sonos system on your BT Smart Hub 2.
The ”wireless mode” setting at the bottom of your router settings screenshot needs to be changed to Mode 2:
I also recommend that you turn off “Smart” channel selection for both 2.4 and 5GHz bands, if possible.
But, for the record, your router is old. Really old. You should either call BT and ask for an updated model or simply buy your own replacement (I recommend the latter, as you get what you pay for, and any BT router will be free). If you buy your own, I recommend not spending less than about £50-£60, but a mesh system will likely cost above £150 for much better coverage of your space (and with better reliability than with extenders).
Incidentally, most devices that connect to WiFi are only interested in talking to the internet - it is not fair to compare the connection of one of these with a Sonos system of multiple devices and controllers that are all trying to talk to each other as much as with the internet. The network requirements are different.
I have just deleted half of the posts on this thread without affecting the readability of the thread one iota. For the sanity of the other users involved in this thread, I will soon close it to further discourse. If you have anything further to say, I recommend that you put it all in one post, rather than in 7 or more disjointed ones.
I hope this helps.
The Sonos roam was launched in 2021, yes 3 years after bts “old” smart hub 2.
surely you guys would check compatibility prior launching ?
I would perhaps advertise this for people that use BT. I now see why so many people were leaving bad reviews about poor connectivity. I believe these people were probably BT customers or maybe plusnet (also bt)
People need to be able to budget the cost of a new router or they need to switch broadband providers.
perhaps factoring this cost in prior purchasing would alter the brand choice ??
I suppose the lesson to be learnt here for me is not to buy cheaper American brands. Rather stick to the British quality brands that we make here in the UK. This is assuming of course Sonos refuse to rectify this issue ?
I suppose the app reviews speak for itself. It’s nothing to do with the router at all. If it was then why does the desktop app work perfectly fine ???
My desktop PC has no issue connecting to the same Sonos speakers on the same network with the same router.
surely if it was a router problem then this would affect my desktop pc?
One would rather think that perhaps Sonos know they have an app with poor connectivity issues but rather just choose to sweep it under the rug and continue selling …
It actually works pretty well on apple macbook too, same network same router
are you sure it’s my router ?
Don’t delete this thread yet as I want to try the steps listed.
I’m sure you’ll update us,
+19Hi
This thread has run it’s course - the answer has been given, and this thread is going nowhere that’s useful to anyone.
The thread will not be deleted - we don’t do that. But it will now be closed to further discourse.
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