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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20228 Topics

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sonjeffryContributor I
asked in Controllers and Music services

There is a connection, but the app won't play.

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

1
S
1 year ago
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ZwergiusContributor I
posted in Controllers and Music services

spotify stops playing

Been through the related threads - and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having a problem, NOT Sonos - I can listen to radio and another music service for hours without any problems, but Spotify drops the stream randomly. One note though, after my system reset, remove / add Spotify and so on, less dropouts occurs. So some effect but still not good enough. l’ll push this into the Spotify support. 

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Airgetlam
1 year ago
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EronelContributor I
asked in Home theater

sub

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

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Airgetlam
1 year ago
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BcdoneslContributor I
posted in Home theater

Terrible setup experience and purchase

My experience with the first sonos I bought.  Paid top dollar for the entire home theatre setup, including Arc Sub and two One SL. Unfortunately it is one of the worst audio system I have owned. It has an insane setup process. Sonos should mention in BOLD on their box packaging that this needs innumerable wifi connections to connect and NOT TO PLACE ROUTER OR AS A MATTER OF FACT ANY ELECTRONIC ITEM NEAR THERE PRODUCTS. Are you kidding, in this day and age you are suggesting not to have any electronic items in house near the system. Have you guys lost it. Seriously will recommend you to make a bluetooth connectivity system, these wifi system are not compatible with most routers. Had they mentioned this I would have never bought any of there products. With great difficulty connected there arc and sub.But none of there one sl can be paired with the arc. Returning this hopeless system back. Also the quality of music is only good with their sonos radio and with other sources it mediocre.My

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Corry P
1 year ago
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Stevehostin79Contributor I
asked in Portable speakers

Sonos Move

Have 2 Sonos Move speakers. Can they function with a home theater bar (Arc or Beam) and be an extension for home theatre functionality? Thanks. 

2
106rallye
1 year ago
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sonos_remersonContributor II
asked in Home theater

Sonos Amp: No 5.1 only Stereo 2.0

Hello,I need some help please to troubleshoot why I am only getting “Stereo 2.0” sound on my Sonos Amp, please.Physically I have an old Panasonic TX-P50S30B plasma connected to the Sonos Amp over HDMI (via ARC). Connected to the Amp are two floorstanding speakers. Source material is fed in via Plex using a Google Chromecast Gen 3 again via HDMI into the Panasonic TV. This works well but I only get “Stereo 2.0” sound reported in the Sonos app, even when I try to play AC3 5.1 material from Plex.So obviously _something_ in my supply chain is down mixing to stereo but I am not sure what.I’ve tried connecting older Sonos Play 1’s as surrounds to the Amp. These work but again “Stereo 2.0” only despite the actual 4.0 configuration. The Chromecast and my TV are set to “Auto” for audio. My TV definitely passes 5.1 audio via optical as I have used that before with an older amp, prior to the Sonos Amp. Thinking that perhaps my TV is only passing stereo via HDMI, I connected a Sonos Optical adapto

4
S
1 year ago
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KailuaBobContributor I
asked in Controllers and Music services

Android-to-WiFi-Play1 sourcing USB on Netgear SW

I was told I could (using my Android phone) access a USB Music Drive on my Netgear 16Port PoE Sw by connecting an RJ45-to-USB adapter.   Did that.  Can’t figure out how to see/access it from my phone.  All the tips point to using Win10 as the interface.  I need to do it from my phone.  Thanks, Rookie WiFi’er here.   

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Airgetlam
1 year ago
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JCLundContributor I
asked in Home theater

Sonos Arc volume

Hi out there!I have a Sonos Arc that has worked wonderfully for more than a year now. But tonight, when I watched the TV, suddenly the damn thing lowered the volume to zero without me having done anything at all! When trying to raise the volume again, the Arc fell down to zero again. It turned out to be a battle between me and the Arc! I raised volume and the Arc lowered it.Anyone who has ever encountered this phenomena?

2
J
1 year ago
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rosshenningContributor I
asked in Components and Architectural

Sub Audio controls removed from Connect Amp

I recently upgraded 8 of my Sonos devices to “Sonos Amp 2” units.  I also have one Sonos Connect:Amp that was listed as compatible with S2 which I have kept in my system.  After moving everything to S2, and the Coonect:Amp received its firmware update to S2, the Sub Audio controls in the app for the audio level of the 3rd party subwoofer have disappeared.  I have been on the phone with Sonos support, and we tried a bunch of stuff to no avail.  The Subwoofer connected to the jack on the back of this unit is still working, but I have no way to adjust the level.  Has anyone else had this problem, and more to the point, has anyone fixed this problem?

5
melvimbe
1 year ago
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Mr.Andrew1991Contributor I
asked in Speakers

Play:5 Gen 1 Very Quiet Audio Level

I very recently bought a nearly perfect play5 gen1. It came with all the papers and such from the original owner. Got it set up, no problem. However, no matter how loudly I have the volume set, it is barely noticable. It's nearly silent. I've reset and rebooted a number of times with no difference. It doesn't matter what input I'm using. I figure it's probably caused by the problem outlined in this thread,https://en.community.sonos.com/speakers-229128/fix-for-sonos-play-5-with-very-low-volume-6856289but on the off chance it could be something else, I thought I'd ask. Please be patient, I'm new to Sonos. 

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M
1 year ago
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nicoprestoContributor I
asked in Speakers

Sonos Beam Gen 2 and Roam SL Won't Play Spotify Music

I own 3 Roam SL’s and 1 Beam gen 2. Setup went fine and I can play music on Spotify *most* of the time without problems. About 10% of the time, I am unable to connect to any of the speakers. I can see the Sonos speakers in Spotify but when I select them (in a group or separately) Spotify says "connecting" for a few minutes then fails. All devices are on the same wifi network. I've tried turning them on/off, resetting the router, rebooting my phone without success. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work. The only thing I can think of is a problem with the WiFi, but all other devices remain connected to the network when the Sonos speakers won’t connect.

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N
1 year ago
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mamizukaContributor I
asked in Speakers

Sonos Amp + Sub

Hi all. I am considering purchasing a Sonos Amp to power 2 outdoor speakers on my backyard.Although the main music source will be streaming, I’d also like to be able to connect a turntable/ mixer to the Sonos Amp, and connect the Sonos Sub through the app for extra bass.Does anyone know if the Sub will work when an external analog source is connected to the Amp?

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buzz
1 year ago
FrancisC
FrancisCContributor I
asked in Components and Architectural

Connection from Sonos Port to Kin Play Mini speakers occasionally drops out

Hi,I stream music wirelessly through my Sonos Port but I experience sound cutting out after variable periods of play (after 5 mins of listening but sometimes as long as an hour without interruption). My Port is connected to my Totem’s Kin Play Mini speakers through the two RCA cables that came with the Port unit. I checked my router and download speed is adequate (63 Mbps). I’ve gone tru the troubleshooting tests proposed elsewhere on this website (such as restarting the router, the Port unit and the Sonos app) to no avail.Any suggestions?

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FrancisC
1 year ago
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OleAvid Contributor I
asked in Speakers

Sound drops out

Hi allBeen a part of the sonos family for quite a while, and only a few hickups, usually something easily adressable. Recently i’ve been experiencing music dropping out alot, usually 3-5 mins of “bad behaviour” followed by a fair bit of time with everything working perfectly.My setup is as follows:Playbar (RJ45 connected)4 Play:1 (gen2) (sonosnet)3 Play:1 (gen1* S2 compatible)1 Sonos MoveI have tried setting up a wifi scanner to see if theres intereference, but that does not seem to be the case, so im afraid one of my units is causing trouble, but i havent been able to pinpoint anything yet.I tried turning off all the “old” S1’s to see if that made a difference, to no avail. I sent a diagnostic report around one of the “bad times” #1774204207Hope you can help me get this solved. (Wife is very unhappy!)Regards Ole

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Corry P
1 year ago
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Shelby Gast-GlickContributor I
posted in Advanced setups

Finally got Sonos to recognize new playlists from my Apple Music Library.

Note the information below is current as of 2/13/23 for MacOS Ventura 13.1.  Lord knows what changes the winds of times and whims of Apple Software Engineers will bring.So like many folks in this forum, I’ve been frustrated by the Sonos Library  recently refusing to recognize new playlists.  I periodically copy my Apple Music library and related files (the whole darn …/Music folder) to a shared drive that Sonos has access to.  Doing an index from the Sonos app picks up new music, but recently tends not to recognize new playlists even with repeated indexes, even deleting and recopying the music library, or sacrificing a chicken under a new moon, the whole drill.   No love on new playlists.   After a bit of digging around I think I know what happened and how to fix it.   So in the old days of iTunes, Apple would automatically generate and keep up to date a file called iTunes Music Library.xml, stored in …/Music/Itunes/.   Sonos indexing apparently uses that file to do its magic.  Cue dar

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Corry P
1 year ago
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Lyndonb95Contributor I
asked in Controllers and Music services

Access to Pandora app denied

I see quite a number of folks with this issue one and two years ago.  Mine is of recent vintage, since iOS 16.3   I can restore access by reauthorizing of course but doing this every single time I want to use the app with Sonos is not a good user experience.  Since I have no issue with Pandora directly, I have to conclude this is a sonos issue and hope there is a better fix for this than ignoring the problem.  Sonos has always been my exemplar of great customer service and smart tech support but this time around there seems to be nothing from Sonos but the sound of crickets.  

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Airgetlam
1 year ago
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Robbiep53Contributor I
posted in Components and Architectural

How to use TV as a hub

My equipment: Philips Television 32PFL7486H/12 with Sonos Gen2 Soundbar and Dual 491 pick-up with integrated amplifier (RIAA correction) and analog RCA connections.Sonos is connected to TV with HDMI (Arc).My question is: How can I use The soundbar to play the music coming from the Dual record player?The TV has no seperate anlog input. It only has VGA or DVI connections. The scart connection is used for our CD player.Is a converter available on the market to support only analog input on a VGA or DVI connection? 

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buzz
1 year ago
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Raoul LuigiContributor I
asked in Speakers

music comes and goes

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

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G
1 year ago
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rld53Avid Contributor I
posted in Advanced setups

Sonos is just so flaky

Five play1s and a thingee for a sub. I spend way too much time debugging sonos. I have great wifi, nothing else going on (no gaming in parallel). Sonos complains, can't connect, then it connects, then it plays a few songs on Pandora only to stop and restart a new song mid-song. And streaming is its strength. Playing stuff from my PC ? forget it. It works, its just FLAKY. Great idea Sonos, it's just too damn flaky. Next time, bluetooth and cast to local speakers. Done. Ive already invested in sonos, but will never spend another penny, and if it dies, bye bye sonos.

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P
1 year ago
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TomGroundsContributor I
asked in Controllers and Music services

Settings for Music Library Index on what defines an album?

I have a NAS on my network where I have a music library of thousands of CDs I have collected over the past 20 years.  All of the other systems that use that library are able to easily identify multiple albums with the same name as being different.  When I index on Sonos - these multiple albums all combine into a single one.  Are there settings that allow me to identify the datapoints that define an album?  Example:I have multiple recordings of the same Opera - They they are all called ‘Faust’ but they are performed by different opera companies, different release dates and different cover art.  When I look at the album Faust on Sonos - I see track 1 5 times.  etc.  I would like to be able to define an album based on the Title, the Year, the Artist.  I have a similar situation with Broadway Musicals… the same album with different cast recordings.  Has anyone been able to overcome this?  I don’t want to have to include the artist as part of the album title when there is a tag for the arti

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Stanley_4
1 year ago
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brawnyContributor I
asked in Speakers

Adding speaker to S1 app update

I would like to add an older speaker to my S1 app. The option to add a device is not allowed without an app update. If I update, will my old speakers be supported?

4
Airgetlam
1 year ago
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Kangamum70Contributor I
asked in Speakers

Sonos One SL - any way to connect to S1 App?

Last year I researched that the Sonos One SL speaker was compatible with the S1 app - and requested one for Xmas so we could use it as an extension to our existing system. By the time I received the speaker & tried to set it up, it seems this situation has changed, and I have been unable to get it to work on our existing system. I have had to create a new registration and set it up on a the S2 app just to be able to get it to play. However, this means I am unable to play the same music on the One SL as the rest of the house, which is pretty annoying because this was the reason for purchasing it.Is there really no way to connect this to our old system? At first, I assumed I just needed to use the Downgrade option - but that would not work either.  

1
G
1 year ago
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moUcheContributor I
posted in Home theater

no dolby atmos

Ma tv lg est raccordée à ma sonos arc via hdmi arc. J'ai essayé des films en atmos et je n'ai jamais le son en atmos. Toujours en pcm ou surround 5.1. Que faut il faire ? Merci 

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G
1 year ago
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Clem_andContributor I
posted in Home theater

Sonos + projector wireless

Hello,I would like to equip my home theater with sonos system, but I wonder if it is possible in my configuration.I have a sofa that is in front of a bay window, so I do not want to have a television in front of this window. That's why I opted for a projector with a retractable screen on the ceiling. The projector is above the sofa. I would like to have a soundbar that I move in front of the window (under the screen) when I want to watch a movie and 2 Sonos ones on the sides, as well as a subwoofer. However, it would not be practical to have to pull a very long HDMI cable from the projector to the soundbar.Is there a way to make this entire system work over wifi with the projector sound?Is there a simpler way than having to place the soundbar under the screen each time it is used?The projector is an EH-TW7000, I already have a Sonos play:1. Cheers :-)

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melvimbe
1 year ago
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jburnardContributor I
asked in Home theater

New Sub (Gen3) causing low end feedback.

Hello Everyone,I recently hooked up my Sub Gen 3 to my Arc/One SL system.  It sounds good but every so often it sounds like there is low end feedback.  It’s a low frequency sound that just sort of takes off on it’s own.  When it happens I change the source and it goes away but when I go back to watching a movie it happens again.  I have tried lowering the sub volume and that helps but doesn’t fix it.Any thoughts at all?Thanks for reading!

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J
1 year ago
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