I am totally frustrated and infruiated with the total failure of the new app. that was installed in May.         In my case the main problem is that I have lost all my play lists which disappeared with the new app, and it says no music available when I try to update. These Play List have been compiled over many years,  In addition to this I cannot install any new music from I tunes on to the sonos system any longer -it’s an absolute disgrace. In simple terms my sonos system is now useless!

Following Mr. Spences   sonos CEO] communication a number of weeks ago I would have expected some progress but in my experience nothing has changed . It is now 5 months since that failed  app was installed  & still no solution ,  how much longer are we expected to wait -6 months a year 2 years before all the issues are resolved , if ever!!  As one other contributor stated why don’t they re install the original app which worked well until they sort out the problems with the new app-is this not possible?  

Like many others I have a number of  useless expensive speakers, what do I do after waiting 5 months  with no music, for the issues to be resolved with no indication or date when, if ever, it will be sorted.        I am now looking at other systems as sonos has failed -will I get compensation for the expensive speakers that I cannot use? due to the company failing to provide what it was contracted to do?

I also believe that it should be made public, this sonos failure, in order to warn innocent members of the public who may be considering sonos equipment. To this end I am forwarding these details onto “WHICH “the  UK consumer magazine.  WHICH informed me  they are already aware  of the sonos issues as it has been reported from other sources.

I also intend to take up the issue with the Media & National newspapers unless the problems are resolved by the end of September.

I presume other sonos users not only in the UK but world wide will support me in  this proposal.

Jamesneil