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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18984 Topics

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drob707Contributor I
asked in Controllers and Music services

Sonos volume not working with Amazon Music

I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

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Corry P
1 year ago
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parker81Contributor II
posted in Home theater

Sonos Arc + Sub + Rears Muting Randomly?

This isn’t really a question, but just wanted to post my random scenario in case it helps save some other Sonos users some time and frustration. I recently ran into an issue where my Arc surround set up was randomly muting, requiring me to back out of the app I was using while watching my TV and start it over again, only to have it happen again with no rhyme or reason to it. My full setup is an Arc, a Sub, two Play Ones, and a Connect with a turntable connected to it through a preamp. The other thing to note is that I have this exact same set up in my living room and in my basement. I have an LG C1 in the living room and a CX in the basement, both connected to Apple TV 4Ks.I assumed the random audio loss had to be because of a recent firmware update to either the Sonos speakers, TVs or Apple TV that was breaking the chain/handoff between systems, so I spent about a week investigating.Then I realized that I wasn’t looking at what the Sonos app was actually showing every time this happen

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Corry P
1 year ago
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fruitContributor I
asked in Speakers

SYMFONSK (gen2) not connecting via ethernet cable

Hi.I am having trouble trying to connect my 2x symfonsk gen 2 speakers via wired ethernet cables. On windows app it says use mobile app. I dont want to connect them to wifi. I dont want to configure setup via phone. What for is there an ethernet port and a windows app if it DOES NOT WORK.

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106rallye
1 year ago
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SnakeplexContributor II
posted in Advanced setups

How to set up Sonos on a Tenda Mesh system (with or without a Boost)

I have been struggling with my Sonos system (6 speakers - 1 stereo pair and 4 separates together with a Boost) for 2 years now and still do not have a reliable system without dropouts. I have places a couple of related questions here and spoken to Sonos tech service numerous times.My router feeds the primary node of the Tenda Mesh system by ethernet and I have managed to hard wire all of the speakers to other Tenda nodes. I have tested this with and without the Boost and with the WiFi turned on or off on all speakers, but still cannot get a reliable system free of dropoutsMy question is what is the best way to connect the system to the mesh and router and do I need the Boost? The network matrix shows the Boost to be doing little or nothing to stabilise the system and disconnecting the Boost seems to make little difference.I would be grateful for any help as, after 2 years I am pretty close to parting company with Sonos, as I want to listen to music, not constantly fiddle with the syste

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F
1 year ago
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cjshradContributor I
asked in Controllers and Music services

Sonos Library Will Not Update

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

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Jamie A
1 year ago
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MoniContributor I
asked in Portable speakers

Connecting to Roam via bluetooth from other phone

Hello, I got my Roam speakers set up through Sonos app and can connect through bluetooth. Now, my husband would like to connect via bluetooth from his phone. He is logged in through my Sonos account. Unfortunately, he can connect via bluetooth with his phone ONLY when I am connected first! The moment I upair my device, his phone doesn't see Roam over bluetooth.Is this normal? My husband would like to use it as a regular Bluetooth speaker...Can Roam be connected through bluetooth with another device??? Thank you.

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Corry P
1 year ago
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Peteinvicta1Contributor I
asked in Speakers

Duplicate Room Names

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b

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Corry P
1 year ago
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VincentBxlContributor I
asked in Speakers

connection issue Sonos stop and play back again

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking 

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Corry P
1 year ago
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LedRushContributor I
asked in Portable speakers

One Move speaker cutting out for one second while other continues to play

I have two Moves, stereo paired.  The left one keeps cutting out for about 1 second (about once every 3 minutes or so, but sometimes it comes in bunches).  Has anyone encountered this?  Any potential solutions? This happens when on wifi and Airplay either from my iPad or iPhone.  

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L
1 year ago
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P DiddyAvid Contributor I
posted in Speakers

AM Lossless Audio to Stereo Paired Play 5’s using iPhone connected via Line-In

Hi,I’m aware that you can listen to AM lossless via ATV but I’m wondering if you can also listen to lossless audio through line-in? I have my TV set up as beam with sub and surrounds but the majority of my music listening is via stereo paired play 5’s (considering whether to move sub to join them). I’d like to listen to AM lossless and wondering if iPhone connected to one of the play 5’s via line-in with ‘uncompressed’ selected in audio compression settings of Sonos app is the way to go? Thanks! 

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106rallye
1 year ago
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compilerAvid Contributor I
asked in Home theater

How does an Android phone connect a Sonos soundbar to play the music?

How does the Android phone connect the Sonos Arc or Beam 2 soundbar to play the music? 

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106rallye
1 year ago
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Typhoon1971Contributor I
asked in Home theater

Connectiviy

Hello,I have Sonos speakers: 2 Play 1one, a Sub and a Playbar. I added the hardware called Port from Sonos so that my Sonos hardware communicates in AirPlay from Apple with my MacBook pro and my HomePod.Since the connection of this new material, the sound gets chopped when I use my speakers to listen to the sound of the television which is an LG OLED55C6V.AEK. Before the addition of this new material, I used the option: "Audio output (Optical/HDMI ARC)" of the television. The technician who installed the Port advised me to continue using this option.How should I set up my Sonos equipment so that the sound is heard clearly, without hatching?Thanks.

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T
1 year ago
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pghallidayContributor I
posted in Home theater

I occasionally get a loud buzzing over the audio from Beam connected with HDMI

Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year. I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours. It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen. Also the Beam is in a surround setup with a Sub and 2 Sonos Ones. As it just started happening I wondered if it was due to a software update or something.

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R
1 year ago
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LM97Contributor I
asked in Components and Architectural

Spotify drops play continually on sonos (Apple & Amazon never drop)

A year ago playing Spotify stopped playing on my Sonos system consistently, but without warning after a few songs. After trying everything that was advised on the boards at that time I discontinued using Spotify because Apple and Amazon and other sources never quit playing.A year later, I attempted to play recommended Spotify music and it says is playing after only a few songs. I am surprised the issue has not been resolved after two years on these boards. Any advice other than rebooting system, upgrading Wi-Fi, updating system, etc. because I have done all of those things, and Spotify continues to be a problem on the Sonos only.

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Airgetlam
1 year ago
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TrentBContributor I
posted in Home theater

Audio set up question

We have the Playbar and 2 Play 1 speakers set on the same room, but when we watch TV, the audio is terrible because the talking only comes from the playbar and the background sounds come out of the Play 1s.  Watching sports is especially awful because all you hear is the crowd, not the commentary. How do you change it so the Play 1s play the speech and not just the background noise?

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Airgetlam
1 year ago
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kippgcContributor I
asked in Controllers and Music services

System gets stuck at the end of songs

I’m not sure if this is Bandcamp-specific or if it’s just a coincidence that it happens while I’m playing albums from Bandcamp. With some frequency, I will reach the end of a song and then...silence. If I try the controls, the app tells me it can’t connect to the system. I look for speakers and suddenly it doesn’t recognize any, or it will see one or two of them (never in the room I’m actually using). I haven’t noticed it happening when I’ve played things through Apple Music or Amazon Music, but that may just be coincidental. It’s frustrating to have all the speakers disappear when my wifi is still connected! (My router is set to do auto updates, so the firmware is up to date.) Any ideas what’s going on?

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Airgetlam
1 year ago
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CanadianTechnophobeContributor I
asked in Home theater

Arc and MiniSub hookup problems - please help

Hi everyone - first time post.  Just bought Sonos Arc and Sub Mini (room isn’t overly large - 20 ft x 16ft, and have young kids so super bass isn’t critical) with Black Friday (previously just using TB speakers).  I’m not very good with technology (hence the name) and have them just out of the box.  I’m having two issues that seems to be giving me problems: I have the arc and sub mini very close beside each other, maybe 6 ft apart max.  There is absolutely no issues with my Arc and the Wifi.  But half the time it won’t “find” the submini, and the sub mini will try to connect to my neighbours network.  I don’t know why it’s affecting one and not the other.  Has anyone encountered this?  I have a band new decent wifi modem, so not sure what’s up The arc and mini appear to work GREAT with TV/movies.  My wife is really into music and so we decided to put on Spotify - strangely the minisub will work, but it will be INCREDIBLY faint.  Changing the equalizer settings on the app doesn’t have i

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Airgetlam
1 year ago
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Sc00t3rContributor I
asked in Home theater

Amp with (2) pairs of speakers + Arc + One SL's + Sub

I currently have the Arc + Sub + One SL’s in my living room. Recently picked up the Amp. I would like to run (2) pairs of speakers off of the Amp. One set in the garage and one set out on the deck. Plan on using a switch. My question is - when I set up the Amp and added it, the pair of speakers I had connected to the amp started playing the music I selected. But the TV audio stopped playing on the Arc. That being said, can I run audio to the deck / garage speakers while playing a movie / watching TV on the Arc in the living room? I don’t have the Amp connected to the TV. As I don’t need or want it for anything video. Just want a music source in those other areas of the house. But won’t want to stop someone from watching a movie or TV in the living room. 

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S
1 year ago
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SigmaContributor I
asked in Home theater

sonos arc no tv audio - Chromecast hd / Vizio m65-e0

Hi all thx in advance for any direction - My setup - Vizio m65-e0 4 HDMI inputs 1 being HDMI 2.0 ARC supported 2-4 only HDMI 1.4.Google chromecast HDSonos ArcThe Arc is plugged into HDMI 1 Chromecast is plugged into HDMI 4During setup of the sound bar everything seemed to go smoothly - the Arc connected to the tv without issue.  In the system menu - CEC - both the Arc and the Chromecast are recognized.If I leave the audio to tv speakers the Chromecast will play audio out of the tv and the Google remote will control the tv volume.If I disable tv speakers in the Vizio menu the the Chromecast controls the Sonos audio and the tv recognizes the the audio is going to a different source however the Sonos puts out no audio.The Sonos app says that the tv is playing audio and allows volume control that is recognized by the tv (displayed volume up or down)So it appears everything is communicating and controlling as expected however without the audio coming through the Arc.All firmware is up to da

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Ken_Griffiths
1 year ago
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User299277Contributor I
posted in Portable speakers

roam chronic issues.

Sonos roam has been a nightmare for us as a custom installer. I chronic issue with not showing up in the app. This device has cost me hundreds of dollars in service calls to our clients. the device is used and plugged in with out ever being removed from the room. And it constantly falls off the app.Frustrating is a nice way to put it. PITA is better. I have this same set up in my own home and have had nothing but problems exactly as my customers have with it falling off the app. We have done the router reset so many times and yes it comes back with in a few days it’s gone again. Sonos seems to have gone down hill since going Public. We are over this product. I will not let customers purchase it with any support from us any longer because of these issues. 

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G
1 year ago
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GlynHContributor III
posted in Portable speakers

I really should have looked in here before I purchased the Roam

Hi there,Longstanding Sonos user having purchased his first ZP90 way back in 2010 ending up shortly thereafter with 3 of them in total before adding what was then called the S5, followed by Play 3, Play 1 and since adding a Move and just last week purchasing a Roam for use mainly as a portable speaker outside of the house.I do recall being disappointed over the S1/S2 split and furore that surrounded it but I have mostly been satisfied with my Sonos despite losing some features over the years.My system is obviously held at S1 level as it would cost in excess of £2,300 to upgrade to S2 and as I don’t have that kind of disposable income these days I have no option but to forego any new features and hold my system as is.Annoying then that the S1 app keeps throwing up a banner at the top of the screen telling me the Sonos S2 app is now available and asking if I want to check compatibility. I’ve lost count of the number ot times I have declined but still the banner pops up - is there any way

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106rallye
1 year ago
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southerndoc911Contributor I
posted in Advanced setups

Mixing WiFi with Hardwired

I currently have several wired speakers (with wireless disabled) along with a Boost providing SonosNet to my remaining wireless speakers.I’ve thought of changing from SonosNet to my own WiFi and have a few questions: Will this create network storms having the hardwired and wireless (on my own WiFi instead of SonosNet) because they’re on the same network?  I’m assuming no, but wanted to make double sure. How much traffic goes through uncompressed audio to the speakers?  I’m wondering if having 5-10 speakers on my home WiFi will impact my throughput for other wireless devices (phones, laptops, etc.).Thanks!

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X
1 year ago
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StoveContributor II
posted in Controllers and Music services

Sonos s2 app now needs ios14. More ewaste.

Had to dump several ipad 2 mini's on Friday as the old sonos s2 app no longer works and the new s2 app requires ios 14. Was this really necessary? Should be fines for this behaviour.

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buzz
1 year ago
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k_samirContributor I
posted in Advanced setups

sonos ARC placement above TV

Hello,Need some help and guidance before mounting TV and sonos ARC. I have 77” TV with 10 ft ceiling. TV hight will be 40”. Location is above fire place. The ceiling clearance from top of tv screen is 24 inches. Viewing distance about 12 feet.  So the question is, can I mount ARC above TV and still get best sound effects or am I going to miss out some ATMOS sound effects?Thanks in advance!!

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G
1 year ago
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scurlingContributor I
asked in Controllers and Music services

iPOD Touch Can't Stream to Sonos Devices.

I have an old iPOD Touch, 8 GB, which I have used for streaming Christmas music for years.  Well, it’s that time again….I updated some music files on the iPOD, but when I tried to cast from the iPOD to one of my three Sonos devices, the cast setting on the iPOD would revert back from the Sonos device to the iPOD setting.I’m using the latest system, S2, vs: 14.19The last two years, this has worked just fine, but something has changed.  My iPOD sees the Sonos devices on the network.  I have 2 ea Amps, and one (1) Playbase.Has anyone else had recent trouble streaming from Apple products to Sonos? 

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T
1 year ago
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