Move 2 dropping out on Bluetooth

Just purchased the Move 2 and having exactly the same issues.  I’d hazard a guess that it’ll has dropped out around 50 times during the course of an album.  My device is close to the speaker so it’s not a distance issue. Also works fine with other (much cheaper) speakers.  If I can’t find a resolution it will be going back.  I’ve already got a play 5 which I can no longer connect via WiFi. 
 

I have had the exact same issue. Both with my new Move 2 and my old Move. The only fix I have found is to go through the Bluetooth re-pairing process EVERY TIME I want to use Bluetooth to play music on the speaker, which is obviously not a good workaround. Would be nice if this were addressed. 

Just purchased a Move 2 -great sound for sure though it drops Bluetooth connection constantly. In an hour of listening maybe 100 times or more. I am sitting less than 2 feet away from the speaker and am using an iPhone 15 pro max, so distance and/or using old tech is not the problem. My old Bluetooth speakers did not have this issue and I am hoping that to have good sound I do not have to accept constant cutting out in the middle of a song. Truly hoping for a fix. 

Same issue but with more info:
Doubt it's interference because issue happens camping, just me. Back home, drops happen with another iPhone, as well. Regular drops too on Spotify, specifically. You can't submit diagnostic on BT (or see battery %, jeeeez). Music is downloaded local to the phone, too.
I'll still try a Factory reset and report back. When calling support, level 1 was no help and she didn't want to pass me up/off. Tres.frustrating. But the sound is so good. I'd hope this will be fixed in the future...because it sure is annoying when your tunes are blasting.
More info : I also thought to recreate the issue in a controlled environment, like a Sauna. Because while outside and playing at 50-75% volume, the outside temperature can get warm close to 40C. And even with humidity, the Move is always in the shade. I'll actually take some readings this weekend and get's to solid data. I also need to try other audio sources when she happens again.

I have exactly the same issue. When I play music with my iPhone 15 pro (Spotify, music downloaded) it keeps stuttering. Other iPhones; no problem. Other Bluetooth box (with my iPhone 15), no problem. Super frustrating. 

Hi @hsjd700 et al

Welcome to the Sonos Community!

Thanks for reporting this - I’d like to look into the situation for you all.

Could you please recreate the issue and submit a support diagnostic afterwards? You will need to be connected to WiFi to send the diagnostics. Please let me know here when you have done so, but please do not share the given numbers. Thanks.

I have the same issue with Move 2 on Bluetooth connection with iPhone 15 Pro. With iPhone 14 pro it was working constantly. With 15 pro, on BT it loses connection for half a second few times a minute. It is very frustrating. And I don’t see the point in sendig diagnostics while it is connected to wifi becaouse it happens when it is out of my wifi area, when I use BT connection only, during vacations.

Hi @Woo71 

The speaker is a computer, and it keeps system logs. If you could please recreate the issue on Bluetooth and submit diagnostics while on WiFi, the speaker’s logs of what was happening while the speaker was on Bluetooth will be included in the report.

I’ll try, when I’m back home in few weeks so.

Issues are persistent on wi fi as much as bluetooth.

Diagnostics number ***********

Moderator edit: diagnostic number recorded and removed.