Connection keeps dropping out on Bluetooth when using move 2
Question
Move 2 dropping out on Bluetooth
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+19Hi
Apologies - I missed your earlier report of an iPhone 14 working without issue.
It being the phone may well be the answer - as I mentioned, there was no clear cause of the buffers only filling to 10%. A quick search found the following thread on Apple’s forums, which suggests there may be an issue with that device, or the software on it: https://discussions.apple.com/thread/255184161?sortBy=rank
+19Hi
I’m sorry to hear that. I just found that your system generated 5 diagnostic reports yesterday, but none of them contain any info about your Move as it seems it was offline each time. It’s still offline now.
Could you please play to your Move over Bluetooth for 20-30 minutes, recreating the issue, switch the Move over to WiFi so that it shows up in the Sonos app and then submit a support diagnostic? Thanks.
+19Hi
Thanks!
The diagnostics are reporting that your Move 2 was on old software, but it looks like you’ve resolved that now already.
They also show that the Move 2 speaker never filled it’s input buffer beyond 10%. Can I please ask where the Bluetooth source device was while you were playing? As in, how far away from the speaker was it? Was it in a pocket? Is it or the speaker near a router?
Also, could you please try rebooting the source device and testing again afterwards? Thanks.
I hope this helps.
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