Skip to main content

I have factory reset, started over from scratch, attached ethernet cable...ALL the things.  I’m at hours working on connecting all things.

I have two SL...no problem.  I then try connecting the ONE and the whole network disappears from the app.  Says Not Connected.  For awhile it would do this and I could disconnect my wifi on my phone then reconnect and it would randomly decide to work.  Now it is just not working.  My SL will play from spotify so I don’t think it is a wifi issue.  And the ONE was working when connected with ethernet but I had to unplug and move.  When I did this the app just said Not Connected.  Unsure if that has anything to do with moving the speaker.  The SLs still work but wont show up in app.  Seems like an app thing?  I have an android Galaxy note S22.  

At the brink of throwing these in the trash.  They sound great when they work but they just wont stay connected.  I should say the app does not appear to be staying connected.  I feel like I must be missing something.  These speakers couldn’t possibly cost so much money and not work.

Help!

I just went through and connected all the speakers.  The process was smooth even though as I went through the set up the app was showing Not Connected.  All speakers went through and said they were connected to the wifi yet the app is showing no products found. WTF.

I can’t help but feel like this is an app error.

I just linked the products.  

 

Okay...just hit the play/pause button on the ONE in our kitchen.  It randomly appeared on the sonos app.  All speakers are now showing up and will play from Spotify but only the ONE is showing up in the app.  The other ones are not showing up.  I have pushed button on back to get to orange blinking and it still wont show up.  

Why does it show up and play from Spotify but not from Sonos?  I am so confused.  If it was wifi then it seems like it would play at all.  They work but not from app.  I can’t link them so can only play one at a time and the app is continually showing not connected even though speakers will play from spotify.

 

This is hurting my brain.  There has to be a fix that stays fixed.

As I typed the app has now disconnected even though speaker One is still playing from spotify.  I can control it from spotify but app says Not Connected.

So confused.

Reply


Terms & ConditionsCookie settings