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DeepSthBoy
Contributor II
August 15, 2024
Answered

Sonos dropping the connectivity on the ERA 300s every single day

Every single day I have to turn off/turn back on Sonos multiple times just to establish total connectivity for my set-up (Arc+2 Era 300s, Sub, and 4 satellites). Sometimes I have to reboot the router. All of this is HIGHLY annoying and makes me think Sonos must be unable to figure this crap out. I have too much $$$ invested in this for Sonos to not have a solution for almost completley sucking the joy out of owning this setup.

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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    August 15, 2024

    Daily makes DHCP a suspect. It is easy to rule that out by opening your router’s DHCP settings page and assigning all Sonos a static/reserved IP address. Once done power down all Sonos, reboot the router and power your Sonos back up.

     

    If this continues after you have done that you should wait for the issue, submit a diagnostic as soon as possible and then contact Sonos support with the number provided for them to look into internal data.

     

    Do not post the diagnostic here, Sonos doesn’t like that for security reasons.

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    7 replies

    GuitarSuperstar
    Lead Maestro
    August 15, 2024

    What are the “4 satellites”? Have you rebooted the Arc lately?

    "Receive with simplicity everything that happens to you." - Rashi
      Stanley_4
      Stanley_4Answer
      Grand Maestro
      August 15, 2024

      Daily makes DHCP a suspect. It is easy to rule that out by opening your router’s DHCP settings page and assigning all Sonos a static/reserved IP address. Once done power down all Sonos, reboot the router and power your Sonos back up.

       

      If this continues after you have done that you should wait for the issue, submit a diagnostic as soon as possible and then contact Sonos support with the number provided for them to look into internal data.

       

      Do not post the diagnostic here, Sonos doesn’t like that for security reasons.

        DeepSthBoyAuthor
        Contributor II
        August 16, 2024

        The satellites are just sort of “there”. I have rebooted the Arc.The Eras think on their own since they are Bluetooth. My phone’s app seems to work better than than my iPad. I occasionally have to restart the crappy AT&T router. AT&T’s connectivity is not good. But I am concerned that Sonos has gone as long as they have to provide us more than one letter from the CEO

        JSPB
          GuitarSuperstar
          Lead Maestro
          August 16, 2024

          The satellites are just sort of “there”. I have rebooted the Arc.The Eras think on their own since they are Bluetooth. My phone’s app seems to work better than than my iPad. I occasionally have to restart the crappy AT&T router. AT&T’s connectivity is not good. But I am concerned that Sonos has gone as long as they have to provide us more than one letter from the CEO

          Are the Era 300s being used as surrounds with the Arc? Because the Bluetooth feature is disabled on the Era 300s when they are used as surrounds in a home theater setup.

          "Receive with simplicity everything that happens to you." - Rashi
          DeepSthBoyAuthor
          Contributor II
          August 16, 2024

          Yes they are. The loss of them is “repaired” by rebooting the router, but that seems like a big “ask” for Sonos to expect its users to deal with daily. As I have said, for whatever reason, my phone is better at driving the Sonos car than my iPad, which isn’t intuitive to me

          JSPB
          Timewasted
          Lyricist I
          August 30, 2024

          Bought eras 300,sub and arc and I've had nothing but problems since I have had them.if this Caries on I will return them.reading online there are many thousands in the same situation.Sonos you charge the earth and it's not good enough.this update was a disaster and I don't understand how they can expect people to put up with it.im not happy to say the least.

            DeepSthBoyAuthor
            Contributor II
            September 2, 2024

            I have some prolonged success here and there, but God forbid I would be playing music via Apple and simply change to TV with no disruption. Heck no. It requires going through numerous steps when it should. Simply toggle over, like it did in the previous system

            JSPB
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