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Long time Sonos user here, have purchased 15+ devices over the years for myself and as gifts. I’m absolutely shocked at the new app and subsequent updates. As I look in this forum, all I see are posts about features that have been removed or no longer work: alarms, TuneIn Library for custom URLs, queue issues, etc.  What I don’t see in any of the replies are devs discussing fixing ANY of these issues. I see updates still being pushed, with the same broken/discontinued functionality.

 

From an investor standpoint this is deeply concerning. I get Sonos (ticker SONO) is trying to monetize and force subscriptions to various music streaming services, but when they’re losing this much money, that should be a wake up call. My brother shorted Sonos when it was nearing a high of $19. It’s now around $12. No one likes the direction the company is headed. People first purchased the product because of the ease of use, versatility, support for nearly any streaming audio service, and audio quality for the price, even if the price was a little high. I’ve read many reviews of describing their products now as expensive bricks because of forced commercials on what used to be free streams through the legacy TuneIn app.

Has Sonos or any of the devs posted an official response to this obvious egregious mistake?

The CEO sent out an apology on the 26th July advising they were rolling out updates on pretty much a monthly basis. No Comms from them since other than emails trying to sell more stuff. I guess you are supposed to keep checking the forum. 
Against the odds my basic set up is working with my TV after a lot of issues, but I’m too scared to play with the app so I don’t use any of the features for music etc. 

A company in free fall, shame.

The CEO sent out an apology on the 26th July advising they were rolling out updates on pretty much a monthly basis. No Comms from them since other than emails trying to sell more stuff. I guess you are supposed to keep checking the forum. 

Last I checked a couple of weeks ago, the CEO was talking on this subject on Reddit. He doesn’t talk here.

The CEO is toast. He has no idea what he is doing. The apology could have been the start of some sensible communications to his customers. A monthly update via email would have been great. Instead he is titting around on Reddit. 
Thank you for sharing though, appreciate the reply. 

When it comes to websites, what does it matter which platform the CEO is engaging with? It’s not like his Q&A needs some advanced level web knowledge to find it, or is only available behind a paywall. Perhaps Reddit has a much larger reach than the Sonos forum. It’s certainly where one of the CEO’s key associates does the majority of engaging with customers. 

Yeah I agree, but my point was that after his official apology it would have then been good for the Sonos communications team to put out official Comms monthly to update its customers given the state of the app. If you spend 10 mins reading this forum it seems the customer base are disgusted with the service they are getting given the investments they made into the products. When you buy a premium product you don’t expect to spend hours on forums or support lines trying to resolve basic problems that are the result of bugs in the app. 
The only way out is for Sonos to get a grip of its dev situation and communicate honestly with its customers. If they can start ticking issues off and informing customers some faith might start returning. But it looks like the company are out of control and that starts at the top. 

In terms of ticking issues off and informing customers, you might find this in some way helpful, which Sonos has set up on Trello:

https://trello.com/b/4T9rbg8t

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