Sonos move (original) microphone won't switch on

5 replies
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Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button?

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G

Goody690

Lyricist I

Following as mine is doing the same.

G

Gc1234

Lyricist I

Following, as I am having the same issue.

R

Rhonny

Prodigy III

Have you tried turning it on via the Move settings in the app rather than the button?

Chris

Lead Maestro

Do you have voice assistant setup?

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

N

Nickbender35

Lyricist I

Same issue. Can’t toggle on via touch or app. No voice assistant set up nor do I want one, just want to use the trueplay tuning.

anecdotally, it’s busted on my play base as well. Just hangs when trueplay wants to start.

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