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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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AltruisticContributor I
posted in Controllers and Music services
Stupid UI updates

When are these stupid motherf*****s going to fix the UI? Evert time I need an up[date, it’s a pain in the ass. I have spent over ten thousand on a system that is being manages by idiots! Moderator Note: Modified in accordance with the Community Code of Conduct.

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Karim1234Contributor I
posted in Speakers
Gen 3 sub power failure

Gen 3 subwoofer suddenly not on appchecked no power light plugged unplugged waited 10 seconds etctried different cable tried different sockets tried resetting nothing totally deadcontacted support. Advised only can give me 30% odd new sub. I have bought and recommended Sonos products for years. Bought gifts for my family wedding gifts. I have never had a power failure on any electronic product ever. this isn’t good enough extremely disappointed from Sonos and this products and offered solution. Will never recommend any Sonos  product to anyone and will be ending my relationship with the this company. I’m in shock. 

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willsimondsContributor I
asked in Portable speakers
upgrade - use of sonos roam as surrounds

I understand that Sonos Roam (and Move) can’t currently be used as surround speakers as to protect the Sonos ecosystem and not cause issues of the speaker was moved away and out of range. BUT - why not program it so that, if it’s connected to the base / charging dock / cradle / power supply, then it is in home theatre mode and setup as a surround. Then if moved and disconnected from the above, it is in roam / stand alone mode and no longer in surround sound setup. Removing one speaker would disengage the counterpart of the surround setup and then temporarily default all channels through the front speaker(s). This means users could have smaller speakers setup for surround sound (which I know appeals to some) to enjoy a movie at night and some tunes out in the garden during the day, for example. It could even go one step further. When on dock and charging it is listed in the app as left rear surround for living room, for example. When disconnected it could become garden roam and hung on

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WillowsRatContributor I
asked in Controllers and Music services
Sonos S1

Subject: Disappointed and Frustrated by Loss of S1 FunctionalityI’m writing to express my deep frustration with what appears to be a recent change to the Sonos S1 app. As of this week, I can no longer access or control the vast majority of my Sonos system—nearly 90% of it—due to what seems like a forced redirection from S1 to the S2 app. This effectively renders most of my whole-home audio setup unusable.To give some context: I built my home in 2018 and had a professional A/V team install a full Sonos-based sound system. I invested over $20,000 in ceiling speakers and amps integrated into my A/V rack, allowing music throughout every room and on the back deck. Soon after, Sonos introduced the S2 app, which only worked with my newer devices. Fortunately, up until last week, I could still switch between the S1 and S2 apps to control my full system seamlessly.Now, when I open the S1 app, I’m met with a splash screen instructing me to use the S2 app—which only controls a Move speaker and a

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ScottandpegContributor I
asked in Home theater
Sonos Arc continuous chiming

I have an arc, sub and speakers. Apple tv 4k, LGTV. Out of the blue, while watching a movie, the arc just started chiming continuously. Turning  it off did not stop it. I had to unplug it. Why? No alarms set on Sonos or voice control, no weather alerts, no.community alerts, no amber alerts, nothing. Just this ridiculous chime.. 

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bertietabacContributor II
asked in Controllers and Music services
Sonos S1 Suite won't connect

I moved to an area with Dish Fiber and I can connect the Boost to it, but nothing else.The app simply says “connect the product to power” and I do that - the progress bar goes on for a minute and says “ we were unable to connect”This was such a wonderful product but it is headed to the dump if it cannot be fixed.

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FZ fanAvid Contributor I
asked in Portable speakers
Streaming music sources to MOVE 2 via bluetooth. Equalization?

I plan to use my MOVE 2 in my little camper van to stream content from Pandora, etc on my iPhone . to my Move 2 using bluetooth.Question: Is there any way to adjust bass/treble, etc. when streaming to the Move 2 via bluetooth?Thanks for any help/advice.

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JMS82Contributor I
posted in Controllers and Music services
Tidal Dolby Atmos

Es una pena que no esté optimizado  era300 con Tidal para escuchar Dolby Atmos. De haberlo sabido antes buscaría otras opciones. Moderator edit:Google Translate-It's a shame the era300 isn't optimized with Tidal for Dolby Atmos. If I'd known this earlier, I'd have looked into other options.

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emmcee404Contributor I
asked in Components and Architectural
Speakers cutting out

I have an older Connect Amp connected to wired speakers in my kitchen. I have an old sound bar in my living room. Getting occasional cutouts in the kitchen when pairing the two for audio. Tried hard wiring the Amp but still experiencing issues. 

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NorthboundTrainContributor I
asked in Controllers and Music services
low Volume on Radio sources only

Yesterday during a radio broadcast from iHeartRadio the volume dropped to about half without me changing anything on the system. Today the problem persists and is impacting numerous stations on iHeartRadio, TuneIn, and Sonos Radio (I have checked multiple stations from each platform). I can turn the volume up to about double the normal level to get back to actual normal volume but this is inconvenient as then you have to change volume settings when you change source (or put the whole house on blast).  Any help? Thanks! 

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JeffLivingstoneContributor I
asked in Components and Architectural
Adding Subwoofer to my Sonos Amp System on my deck

I have a Sonos Amp in my basement and it powers my Bowes 251 outdoor speakers attached to my Pergola. I would like to add a subwoofer underneath the deck. What is the best seamless option to achieve this?

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Riley-HobbsContributor I
asked in Components and Architectural
kef sub connection to my sonos amp

I have a Sonos amp and have a kef kube sub. They have been working great but today the sub is cutting out after 5 seconds and my amp  is not picking up the sub on my app. I have tried updating the system without any luck. 

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Aurelie1234Contributor I
asked in Portable speakers
My Sonos Move is stuck on white light

My Sonos Move is stuck on white signal and does not respond tu any command. I cannot shut it down, charge it, or move it to Bluetooth mode. When I try to reset it by pushing the power button for 10 sec nothing happens.can you please help me ?

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DuhhContributor I
asked in Controllers and Music services
airplay to sonos group still doesn't work

I found this “closed” topic about Sonos group doesn't work for Airplay.Sonos acknowledged that it is a reproducible problem. Yet eight months later, I am still experiencing the exact same problem. I hope that Sonos understands that closing the topic doesn't mean the problem is solved. You actually need to fix your bug.

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Willbot79Contributor I
asked in Controllers and Music services
No sub control under sound in app, ios

Hey guys,I use a sonos amp with Jensen floor standing speakers, Yamaha 8 inch sub.It pumps but came home the other day and the “sub” tab has gone from the app (iOS) , no longer to adjust crossover etc.Tried all standard troubleshooting.Pls sort asap Sonos!Australia.

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SoundObsessedContributor I
posted in Portable speakers
Move 2 Stereo Over Bluetooth Working

I have found a workaround to get a Stereo pair of Move 2 speakers to play stereo while on bluetooth! The caveat is that you can’t use the SONOS controller app but it will work with other streaming services.Use the SONOS app to create the stereo pair. Configure your mobile devices hotspot to be the same as the WiFi network your Move 2s are currently connected to. When away from your local network, enable your hotspot which will allow the SONOS speakers to connect back to WiFi and maintain a stereo pair. In bluetooth settings, select one of the Move 2 speakers which will connect the stereo pair. Stream or play downloaded music from an external app (Deezer, Spotify, etc.)Enjoy!

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VictorsingsContributor I
asked in Home theater
Bought a used playbar but it won’t show up

I bought a used playbar and Gen 1 sub, got both to flash green, but they won’t show up when I try to find them in with the app. I even plugged an Ethernet cable into the playbar and connected it to the router. Tried rebooting. Just no luck.If I can’t them to work I’m just going to return them. 

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RogerCCContributor II
asked in Controllers and Music services
Favourite Stations

Suddenly overnight my Favourite Stations have appeared in a seemingly random order on my Android  phone. I had them in the order I wanted them but I can’t see a way of getting that back. The stations are unchanged on my computer app. Anyone with any ideas?

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RAF1000Contributor I
posted in Controllers and Music services
sonos interruption

I am the primary account holder for our sonos account.  And everything works fine when I’m home - but if someone else is using the Sonos at home and then I leave the Sonos cuts off - any clue how to fix this 

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tschneider
tschneiderAvid Contributor III
asked in Headphones
Turntable >> Line-in >> Era 100 >> ??? >> Ace

As per the title I tried to get the audio from my turntable connected to an Era 100 over to the Ace but neither is the Ace even listed as a device to handover to nor can I handover from Era 100 to my Beam Gen2 and try to do a TV Swap? Am I doing something wrong or am I missing something?

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musicbearTrending Lyricist I
asked in Controllers and Music services
Shuffle NAS songs does not work without nternet

Internet lost today.  So I quickly moved to my NAS for streaming.  That worked except for one thing:  When I tried to shuffle by song, it did not have this option.  Interestingly though I was able to shuffle by the same artist only.  Ideally shuffle would work for all of NAS needs with or without internet. Has anyone else experienced this?

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CraftyDub25Avid Contributor I
posted in Home theater
Sub 4 and Era 100s with Arc Ultra

These two paired with Arc Ultra. Would i notice a huge drop off from the 300s? We don't watch a lot of movies so thinking I'm not missing much when it comes to Atmos? Thanks

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Mr. T
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dobtrsnsContributor I
asked in Speakers
do better sonos

Sad to see what was once a great product go to #%&@,

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StantanaContributor I
posted in Home theater
Beam Gen 2 metallic/robotic

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

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MakeTheMostOfLifeContributor I
posted in Components and Architectural
Sonos Amp & Sonance Outdoor for a beach bar & restaurant

I just read on here that someone was having trouble with blown Sonance outdoor but the thread is now closed. So have to make a new oneI have a Beach Bar Restaurant & my beach area with all the tables is 20m x 20m 1 side being the sea and the opposite centre is a tree planning to mount high up 2 x Sonance outdoor facing diagonal L & R to the beach and the Sonos Amp. There is potentially the option to use another central tree about 8-10m from the sea which could mount facing the sea or back to the restaurant I can’t find any decent reviews of Sonance Outdoor online, and nothing to give a sense of volume available. I have 2 Era 300 which sound great so I’m presuming at least as good as those...It's a sit down restaurant (but lively) so music needs to be back ground music (people shouldn’t need to shout) with great sound quality, but with prolonged use - They will run for 14 hours per day every day.Now I see the thread about someone with repeated blown speakers and others recommend

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