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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27762 Topics
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G42Contributor I
asked in Controllers and Music services
SONOS App will not open

I cannot get the Sonos App to open on my android phone.  I have unistalled, restarted my phone, reinstalled and still it sits at the opening black Sonos screen and goes no further.  I have uninstalled the app again, turned the phone off, restarted, reinstalled the app and still it does not work.Any suggestions?  I just want to be able to connect my Sonos One SL to the new WIFI connection.  Currently on Android Oxygen OS 11.1.10.10.AC01BA

663
Corry P
26 days ago
A
abridgwayContributor II
posted in Speakers
SONOS Speakers & Music Library

HiMy SONOS setup is as follows;1 * Play 1 (not hard wired)1 * One SL (not hard wired)1 * SONOS Boost (hard wired)All running S21 * TP link network routerSONOS App running on IOS and Windows desktopI predominately use my setup to access a “ripped” MP3 music library that sits on windows share on a Windows 2012 server configured with SMB2. The SONOS app has been configured to use this as a music library - all has worked well prior to S2 upgrade. Now when selecting tracks they play erratically - on IOS give a “Content unavailable” / on Windows gives “an access denied” type error. A track that didn’t play one minute will then play if I try again 10 minutes later - all totally inconsistent and no pattern to any of it. Checked and rechecked share / NTFS permissions to Music Library location - all ok. Checked Windows 2012 firewall rules - all ok.After spending 45 minutes on a call with SONOS - they have told me that my setup is not a supported configuration. They class a Windows 2012 server as

260
A
26 days ago
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jasonjpettContributor I
asked in Home theater
ARC has become unreliable

I currently have a Sonos Arc, Roam, and a Boost - all of which worked seamlessly and consistently priori to the big app update last summer.The Arc has become particularly unreliable, and I’m hoping that this community may have a process to put it through which will resolve my issues.Note, I have troubleshot with Sonos team members and removed, and re-added the Arc multiple times.Sometimes, the Arc will simply not appear in my system. seems to be random, and resolve itself randomly as well Songs will stop playing from the Arc, but also when also playing from both the Arc and the Roam - however when playing the Roam alone, it never suffers from these issues The assistant listening mode will happen without anyone saying the hot word prompt. I’ve even disabled the mic in hopes to resolve this issue, but the listening mode still happensLots of issues here - could all be related or just individual items to resolve.

291
UKMedia
27 days ago
C
Creekmoose62Contributor I
asked in Home theater
Arc automatic un-group and re-group

Hi,I have a Sonos system since 2010 and I have friends who asked me to recommend them an audio system and a TV sound bar.  They bought an Arc, Sub mini, Play 5 and one Era 100.  I have ripped all their CD collection and it works well.  They group all their speakers including the Arc and Sub mini when listening to music and when they turn on the TV, the ARC automatically starts playing the TV audio and the ARC drops off the group playing the music.  This works well, but it would be even better if the Arc software could detect when the TV is turned off and reconnects to the group it was originally part of.  This was previously asked 3 years ago on the forums by somebody else.  Maybe it could be an addition to the new software?  Is there an easy way to regroup the ARC to the original group if this cannot be done automatically? I am still on S1 with my personal setup, so I am not familiar with the new options available… Thanks 

371
Corry P
27 days ago
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NetizensmithContributor I
posted in Controllers and Music services
Windows App presents compilation albums as individual tracks

As topic. The Android phone app works as expected, e.g.If I search for “A State of Trance” under albums then it displays 1 album (comprising 5 discs) from my library (on my network share) and I can play that whole album. Same for the “Random” album, a Gary Numan tribute album comprising multiple artists. However, in the Windows app, under albums it presents as individual tracks. Using the web app is not an option of course because that doesn’t even support my own libraries at all, only streaming services.

18312
S
27 days ago
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Philip CContributor I
posted in Controllers and Music services
how can I level volume between songs, from new songs just released in Apple Music?

It seems not possible to have new songs just released by 1 music service to have them play all at the same volume level.  The excuse because the songs were from original cd’s, MP3’s… is just not holding up anymore.Is Sonos going to solve this problem please?  It’s terribly annoying.Thank you

232
Airgetlam
27 days ago
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Lomeli_11Contributor I
asked in Components and Architectural
Do I need to rerun wires or can i use existing?

Hello,Currently doing electrical remodel for a customer and dabbling into speakers as i have installed sonos amps and speakers for customer but this remodel has me hesistant. As this customer wants to use existing speaker throughout house. The house has over 22 speakers which each room has a a wall volume control as two speakers in each room will run to volume control then ran to media center in living room(speaker wire 16/4 and ethernet). I want to split house into 6 zones, listed below. Basically asking could i just have the wire ran from volume control wired straight into the amp or would i have too disconnect volume control(outdated i believe) and run new wires from each speaker to new amp?Trying to avoid running new wires to existing speakers, but am fine doing so if needed. Just confused if I’m over thinking and the volume control is just something that can coexist and use the speaker wire/ethernet ran back to the media center. Living room(4 speakers)Kitchen/Dining(4 Speakers)Bed

323
buzz
27 days ago
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DJNZContributor I
asked in Components and Architectural
sonos amp and sub

I have a Sonos amp connected to 4x Architectural ceiling speakers and a Sonos amp. The speakers work quite well but lack a little bass. As soon as the amp is added to the system, the equaliser and fader no longer work. 

352
D
27 days ago
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eBrookerContributor II
posted in Controllers and Music services
Are there any advantages of Sonos multi-room over Apple Airplay 2 multi-room?

Hi,I am currently considering a Sonos Set (with Arc Ultra, SubG4, and two Era 300s) vs a Sony Theatre Quad with SW5 sub and I am trying to determine the pros and cons. In this thread I’d like to focus on Airplay 2 vs Sonos Multiroom.- Are there any advantages using Sonos for multi room over Airplay enabled speakers/systems of comparable sound quality?Previously I think the advantage was Airplay did not transmit Dolby Atmos, but Apple have said it will be added in Airplay in iOS18 (here’s the press release: https://www.apple.com/newsroom/2024/06/updates-to-the-home-experience-elevate-entertainment-and-bring-more-convenience/)Am curious to hear your thoughts I am very new to Sonos.

818
Airgetlam
27 days ago
Flynnbo
FlynnboContributor I
posted in Components and Architectural
Sonos Boost 2024

Hello fellow members I have a question regarding the Sonos boost. I have been using it for a few years as I decided to add a separate Wi-Fi network to all my Sonos speakers in the house. Since I never had a problem with signal dropouts.Recently I added a pair of ERA 300’s as surround speakers and looking into the system settings in the Sonos app to check if the new ERA’s where connected to the separate Wi-Fi Sonos network I realised that I no longer can see in the settings if the speakers are connected to the Sonos boost by looking at the WM setting. My Sonos boost has been always connected directly to my router using a RJ45 and I am wondering now if Sonos have dropped this device whether or not it is worth still having this connected and if there is any benefit al all?thanks.  

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Airgetlam
27 days ago
D
D_LovelandContributor I
posted in Home theater
TV shuts off automatically

I’ve had a Beam and 2 SL1’s connected for about a year with no problems. Recently I added a sub mini and ever since then the tv will shut off automatically about every 30 minutes. No changes were made to tv or Xfinity. No screen savers or auto power savers are enabled on anything (I already checked). I’ve installed new 4K HDMI cables and have tried unplugging everything and plugging it all back in several times, hoping it would reset. It keeps turning off. I love the sound I’m getting, if only it would stay on. What do I do next?

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D
27 days ago
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NyandigisiContributor I
asked in Home theater
sharp cracking sound from speakers

I’ve experienced something strange with my sub and arc speakers recently. Whilst watching TV, a loud cracking sound is emitted from my Sonos speaker, one that resembles a loose connection in a conventional speaker. If first happened with my sub two days ago then again today but on the arc. My speakers are wired using WiFi except for the arc which has an Ethernet cable. I’ve recently moved houses and thus had to redo my network connection. The shift seemed seamless and I was able to connect the tv and speakers without much of a problem. Has anyone experienced the same? 

231
Airgetlam
27 days ago
A
atbaddContributor I
posted in Home theater
Two Televisions Side by Side

I have recently installed two 75” televisions (side by side) in our Recreation Room and looking to add Beam or Arc soundbar(s) to each television. Is it possible to have two soundbars in the same room? Both soundbars play what each television is playing independently? Both soundbars play what one television (sporting event) is playing while other television is still running (video game for example)? Both soundbars playing music application while both televisions are doing something else (sporting event & video game)?

636
F
27 days ago
I
imatacoContributor I
asked in Home theater
No TV audio on surrounds or sub

I am no longer getting audio from my One SL surrounds or our Sub. All audio from the TV comes through the Arc only. Oddly, streaming music directly to the Living Room setup plays audio through all devices. Same with using our Port to play records. Everything works. It’s just TV audio that will not play through the 3.1 system. This only started recently. Nothing about our setup has changed. Everything is connected to the same network. Everything shows as connected in the Sonos app. Any ideas?

607
Airgetlam
27 days ago
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poprockTrending Lyricist I
asked in Controllers and Music services
Still can’t add music library (external drive connected to a Mac - error 913)

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

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K
27 days ago
R
Reformer77Contributor I
posted in Speakers
Will the S2 System ever work for the full scope of Sonos Equipment?

The S2 system is a disaster. My current list of problems are:Responsiveness to controls renders the system unusable. It takes 5-15 seconds between pressing play or pause before it takes effect, or adjusting the volume, or selecting a new song, and so on … that is if these requests succeed at all. Many such requests don’t. Searches don’t include content from my Music Library which I finally managed to “configure”. I can see on the Synology logs that the Sonos system is accessing it but I can’t browse the content. A pair of Play1’s that were working as a stereo pair before, on S1, can’t be paired together since the S2 system deems them incompatible. Apple TV is unable to control the volume in the room with a playbar, subwoofer and two Play1’s although this might not be a problem with SonosThis is my second attempt to make use of the S2 system since the S2 fiasco was launched on us earlier this year. It has wasted a considerable amount of my time without providing any positive results. I

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J
27 days ago
M
Martinpage23Contributor I
asked in Speakers
play1 and arc soundbar and grouping

Hi all, I have a new soundbar arc , gen 3 sub and an old play 1 speaker . I have the s2 app installed in my phone and have all showing on my s2 app even the play 1 . I can play music on the play 1 fine and also on the soundbar fine but they won’t play together in the group. If I try to play through the group it will play on one and if I try to select the other it says sorry can’t connect. Very odd. Should I be able to group the two speakers even through the play 1 is old ? Thanks so far 

425
Airgetlam
27 days ago
S
Scooter7Contributor I
asked in Controllers and Music services
Choking on .wav and .flac files

My Play:One system chokes on all .wav and .flac files (16bit).  Audio is clipped and sporadic with lots of skipping and pausing.  .mp3 files play fine, but not these larger formats.Library is fully indexed.  The files are stored on a late model LaCie 2T volume connected via USB-C.  The files play the same way whether controlled via the Mac app or the iPhone app.Are the planned updates and fixes not complete?  is metadata causing the problems?  Any similar experience out there? Mac version 16.4.2Build S2Play:OneMac 16” MBPSonoma 14.7

332
S
27 days ago
D
DonelsonContributor I
asked in Speakers
GREEN LIGHT - only when using youtube

When streaming YouTube all Sonos products randomly go to green and volume goes away and switches back to tv.  testing if disabiling consistent volume setting in YouTube fixes this.  Sonos support please advise. 

131
Airgetlam
27 days ago
M
MgalloContributor I
asked in Speakers
lost my Sonos system

I woke up and my Sonos said it was not able to see(Bluetooth) my system(speakers Sonos one) and I’ve not gotten it back. I’ve :reinstalled Sonos app factory reset my Sonos one speakers  reset my router                                                And I still can’t get my speakers paired with the app help me

654
M
27 days ago
A
Al KateContributor I
asked in Home theater
Sonos Ray - network

Why will my Ray not connect to my network.  It shows Not Registered in my app, I go to register, go through the set up but it fails to connect to my network every time. 

364
A
27 days ago
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blindhorseContributor III
asked in Controllers and Music services
latest update

i have 2 android phones, 1 has updated to latest version, the other will not update. any ideas.

601
Corry P
27 days ago
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Esilbe1Contributor III
asked in Controllers and Music services
Connecting AirPods Pro Via Sonos App

I am trying to connect my AirPods Pro’s to the SonosApp. Even though my Pros are connect to my iPhone, the app cannot find them. Any tips on how to make this work? 

2899
Schlumpf
27 days ago
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Noble DContributor I
asked in Controllers and Music services
sound

My system is no longer adding content 

262
N
27 days ago
A
aqayeContributor I
asked in Speakers
Sonos One Speakers — Why 2 different hardware-versions?

Hi everyone,so I have up and running 3 Sonos One (Gen 1) speakers since forever.Today, however, I noticed that one of them does feature a different hardware-version number than the other two — 1.21.1.8-2.1 VS 1.21.1.8-2.2Given they‘re all Gen 1, shouldn‘t they all come with the same hardware-version?  Appreciate your insights! Cheers!

1166
controlav
27 days ago
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