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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27759 Topics
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CambridgehankAvid Contributor III
asked in Controllers and Music services
album sort order

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

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C
27 days ago
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joeserTrending Lyricist I
asked in Speakers
Era 100 stereo pair losing sync

Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.I have tried giving the speakers a fixed IP address assignme

53346
Corry P
27 days ago
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WickedDNAAvid Contributor I
asked in Portable speakers
Roam/Move "Bluetooth Stereo Pair"?

In bluetooth mode, can a Roam be stereo paired with another Roam?In bluetooth mode, can a Move be stereo paired with another Move? Having just returned from holiday, and taken a pair of echo dots, then had the daily wrestle with the hotel wifi to get them working as a pair, I decided that bluetooth speakers that I could pair in stereo was the way to go.Having looked at the market, prices of well-reviewed brands, Megaboom for example, are similar to the Roam. Then, looking on from that, the Move then offers sound quality comparable to the Era 100, so why not use a pair of those on holiday because I can just walk out the door and there are no complicated shenanigans to set them up at a hotel, then reset them at home for integrated use. Any thoughts? ...purely on stereo pairing the same species?

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Corry P
27 days ago
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FergusonTrending Lyricist I
posted in Controllers and Music services
why cant I switch off or change rooms . Last week it worked ok. Now it has a mind of its own

Sonos is so unreliable. If I'm lucky enough to get a room to play. Isn't change tunes or change rooms. Then it will not switch off or let me adjust the volume. I fed up having to reset every thing to get then to work even then it's lucky if the do work

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27 days ago
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garwacbContributor I
asked in Components and Architectural
Sonos App Feature Line In or TV

Looking for guidance.  I still have a cable box through Xfinity to provide my cable service.  I have surround sound in my main room through a Yamaha receiver which is connected to my port.  However, through my kitchen, foyer, and other rooms i have a combination of Sonos 5’s and Sonos One’s.  Typically on a Sunday when NFL is on, i like to connect the main room, and tie the speakers in the kitchen and other areas of the house to hear the game i’m watching.  When the season began, i went to connect all of the speakers together, and the option in my Sonos app for “Line IN” or “TV” was gone.  I spent the next two hours on the phone with support.  We reset the port, we deleted the app from my phone and reinstalled it, nothing would get the option to connect the speakers together through the surround sound.  Regular streaming music was fine and could be played to all of the speakers.  This would elude that the port was working.  This happened to me in the past, but was resolved when an upda

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Corry P
27 days ago
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emeli8iContributor I
asked in Controllers and Music services
Sonos Version 80 Still Broken After 5 Months

After five months of using Sonos Version 80, I’m frustrated with how broken it is. Basic features like quick app connection, music search, queue management, and playback controls are unreliable.I’ve been a loyal Sonos customer with many devices, but now I’m using Bluetooth speakers instead because they work better. Please roll back to the previous app version, as the current one is unacceptable.

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28 days ago
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Coug71Contributor I
asked in Home theater
no sound from paired era 100 surround speakers

I setup my era 100 speakers as surround speakers with my arc bar. After setup, neither speaker has sound coming out of them.  any solutions or tips?

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Airgetlam
28 days ago
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Manny49Contributor I
asked in Home theater
sonos Arc+PS5

Hi. I have an LG 65" TV with eARC, a sonos arc soundbar, and a PS5. I have played some UHD Blu-ray movies (Logan, Thor Ragnarok), which are supposed to be Dolby Atmos, but only PCM is showing in the app. I have Dolby Atmos as preferred sound on PS5. What am I missing?Thanks for the help and support. Manny

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Ken_Griffiths
28 days ago
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nmcapeContributor I
asked in Controllers and Music services
App latency - what's the point of Sonos anymore?

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

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28 days ago
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TaenyppaContributor I
asked in Speakers
Is it possible to control Sonos devices with sonos app when two speaker are connected with different routers?

A device is connected with router1 and B device is connected with router2 with same account.Then, is it posssible to control B device with sonos app when phone is connected with router1? 

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buzz
28 days ago
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Sierra OscarContributor I
posted in Home theater
Speaker Placement - Suggestions?

Hi all, Just looking for some advice with placement for my speakers. Setup consists of:1 x Playbar1 x Sub2 x One The first image shows my basic room setup, it has a corner sofa. The Playbar will be positioned in front of the TV and the sub beside the TV. The main seating position will be at the long part of the sofa (running beside the wall) into the corner.Initially I was going to place my One’s behind the sofa in front of the TV using stands, as per the second image. They would have been at shoulder height.However my wife is not impressed with the idea of having the stands exposed, especially with children in the mix.We were thinking of putting the One’s on the stands at shoulder height behind the sofa along the wall, as per the third image. Would this work? It has the added benefit of not having to worry about hiding the power cables, and they would be out the way of the children a little.Purple in the image are the One’s / sub. Red are table furniture.Your suggestions are very much

86611
buzz
28 days ago
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garygeeContributor I
asked in Components and Architectural
Boost incompatible

I am trying to add a boost to my network. All my stuff is S1 and it says boost is incompatible but I have read that it can be added with S1 app. How to go about this?

703
Airgetlam
28 days ago
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Søs123Contributor I
asked in Controllers and Music services
still problems with my YouSee playlists and Sonos

I have now for several months not been able to listen to my play lists. Sonos Customer service helped me shortly to change to a less Secure connection as Sonos does not work with 5G.This made my internet very slow and in my opinion Sonos ignore their Customers and does NOT solve the problem but blame YouSee.I had YouSee Long before I bought my Sonos - only to play my YouSee play list which I was told I could do. And I have been able to do this until Sonos started their updates.  This is NOT acceptable and I do no longer renommed Sonos to anyone.  Best wishes,Søs 

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S
28 days ago
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AnabelmarContributor I
posted in Portable speakers
dj mixer

How can i connect a dj mixer to sonos move? What do i need? 

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buzz
28 days ago
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fredfredContributor I
posted in Controllers and Music services
how come?

I have been a great Sonos fan for 15 years or more, and bought so many of your products. But now I had enough. How can you continue to provide such utterly abysmal software? It just never ends

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28 days ago
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M KleinContributor I
posted in Controllers and Music services
The Sonos app

Ever since I updated the Sonos app, I am experiencing this annoying glitch with it: I click on a station and when I hit “play” I get this error message, “Something wrong. Try again”. This is happening about half the time and I use this app several times a day. My playlists, podcasts, news, sports and more go through one or more of my “rooms”. (I have 11 speakers/devices in my home. Can anyone help?ThanksM Klein

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28 days ago
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DouglasDContributor I
posted in Controllers and Music services
Music Library

My Music Library no longer plays. The suffix m4a has beeb added to each title and they just scan through when started. I have read all I can online to no avail. 

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MoPac
28 days ago
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Nor Cal MarkContributor I
asked in Portable speakers
Move 2 cuts in and out using AirPlay

[forgive the typo in the headline, can’t edit that]I setup my brand new Move 2 using the app over my gigabit mesh WiFi (so speed isn’t a factor) but when I try to play music from Spotify or Pandora on the Move 2 it cuts in and out like ‘picket fencing’.   Horribly annoying.  If I use the crappy Sonos app it doesn’t do it as much, so I believe it’s something to do with Apple AirPlay.  However, I can stream to my Bose ear buds and JBL Bluetooth speakers just fine using AirPlay so what the deal. Does Sonos want to force me to use their app? 

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Airgetlam
28 days ago
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DollywopContributor I
asked in Portable speakers
Roam not connecting to Ray to play TV sound

i have managed to have my Roam speak connected to my Ray Soundbar for the past 18 months or more, this week I took the room speak away with me and connected to another network. Since coming home I reconnected my Roam speaker and it’s not on the app anymore however my RAY and SUB are connected and playing TV sounds. The roam will only play dual music via Spotify with the Ray, and still wont show as a solo ‘Roam’ device on the app. I have spent the last 3 days trying to work it out….. Any help or advice would be greatly appreciated!

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28 days ago
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JohanMAContributor I
posted in Components and Architectural
sonos system not working after changing wifi from 2.4 to 5.

Sonos used to work well, I started using it many years ago but the new app is very slow and I have to call support to get the system up and running. Now I turned off the 2.4GHz network and tried to run sonos on 5GHz. Does not work so system is not working (again) since a week. The ‘wizards’ in the slow S2 app does not help and system can’t be found. I even tried downloading the old S1 app to get that running with the system, but it does not find any of the speakers. I use Android (tried with 2 different phones) and Play 1, Play 3 as well as connect amp.

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MoPac
28 days ago
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Laurie42Contributor I
posted in Speakers
Play3 won't group with other speaker

I have many Sonos products, including ARC, Play 5, One’s and 2 x Play 3’s.Suddenly the Play3’s stopped working, after resets, they appear in App & Computer, and play together, however won’t group with any other product, it just says “Unable to Connect, Please try later.I have factory reset, and got everything else working, The Play 3’s work together, just not grouped with other products. Any advice?

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MoPac
28 days ago
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yakimaContributor II
asked in Controllers and Music services
Music stuttering within the same track in the same position

A periodic annoyance with my 10 year old system is that a number of tracks can stutter on playback. It is NOT interference. I have two original Play 1’s on stands in a stereo pair connected by ethernet into a Devolo dlan 1200+ powerline adapter. If interference was the issue it would not manifest in the same position from within a track. The afflicted audio tracks are also not damaged as they play on any other device without problem.This problem only surfaced about a year ago but I doubt it could it be some component breaking down as the symptoms would not be so specific.I did a test whereby I produced another playlist containing one troublesome track. Trouble is after trying to play it access was denied by my computer. This is still an ongoing problem with adding music from ‘My music folder’ when it resides on an external drive.I have given up hope with the system as it still has annoyances that have not been refined or streamlined in years, particularly in regard to sorting or search

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28 days ago
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EdutorContributor I
asked in Controllers and Music services
como conectar mis dos equipos Sonos para que puedan ticar solos o en conjunto simultanemente o alternar uno con el otro.

No puedo hacer que mis dos equipos puedan sonar juntos Moderator edit:Google Translate-How do I connect my two Sonos devices so they can play alone or together simultaneously or alternate with each other?I can't get my two devices to play together

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28 days ago
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DalmanContributor I
asked in Controllers and Music services
One SL stopped working after (forced) upgrade to latest Sonos app

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

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28 days ago
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OhehirruairiContributor I
asked in Speakers
Connection Issues Symfonisk

Hi there, I have a set up with 4 Era 100’s and one mini sub. now I bought 4 Ikea bookshelf Symfonisks and successfully set two up in one room as a stereo pair. However the other two just will not connect. It says they are connected when I install them but they don’t showup on System settings (and yes I unplugged and replugged) and interestingly they never connected to the wifi during set up so I’ve factory reset both of themmultiple times but to no avail. I’m certain it’s not a wifi or connectivity issue.the two that won’t set up are going in a separate room to other speakers. has anyone had a similar problem? 

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28 days ago
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