Hi All,
Overall, I can’t complain. Physical hardware construction and delivery of sound is amazing. When it Works….! When it doesn’t, for whatever reason… cause considerable grief…. Upgrades another story… ! To put the cards on the table, I chose Apple,…. once hooked they reel you in… I chose Sonos,… and have spent more then AUD $100K on Sonos…. No issue.. when it works… But when it doesn’t, well let me tell you… I’d put it all in a cardboard box and send it back…
Kind regards, Matthew.
Best answer by Airgetlam
More than likely a local issue with wifi interference , rather than something with Sonos itself, otherwise there would be hundreds of thousands of posts.
I’d suggest your first step, onerous as it may be, given the size of your system, is a fairly simple network refresh. Unplug all of your Sonos devices from power, then reboot your router. Wait two minutes, then plug in your Sonos devices to the power again. Wait another two minutes, then test.
If, as I suspect, it fixes your issues, I’d look in to a couple of things. First, I’d reboot the router more frequently, and it might help us to know what type/kind it is. Second, I’d consider setting up reserved IP addresses for all of your devices in the router’s DHCP table. If you can. Since we have no idea what router you have, it’s hard to be certain. I don’t have that capability on my T-Mobile device, but then it reboots itself due to power loss fairly often on the island I live on.
Alternately, you could submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+19When does it NOT work? More details please.
Every software upgrade has been applied…. In one house I have about 11 amps, Sonos 1’s and Sonos 5’s…. I’ve been on this treadmill many times…
The product is good… I believe it’s the QA of releases… across different OS that were in operation before most of the Sonos developers were born… No offence intended… Matthew
Sorry MoPac,
Not sure I answered your question. “When does it not work….” Intermittent, drop out’s… 1K mps internet connection…?
I thinks its a bufferinger / synchronise issue…..! Happening right now….! How hard….?
Regards, Matthew.
More than likely a local issue with wifi interference , rather than something with Sonos itself, otherwise there would be hundreds of thousands of posts.
I’d suggest your first step, onerous as it may be, given the size of your system, is a fairly simple network refresh. Unplug all of your Sonos devices from power, then reboot your router. Wait two minutes, then plug in your Sonos devices to the power again. Wait another two minutes, then test.
If, as I suspect, it fixes your issues, I’d look in to a couple of things. First, I’d reboot the router more frequently, and it might help us to know what type/kind it is. Second, I’d consider setting up reserved IP addresses for all of your devices in the router’s DHCP table. If you can. Since we have no idea what router you have, it’s hard to be certain. I don’t have that capability on my T-Mobile device, but then it reboots itself due to power loss fairly often on the island I live on.
Alternately, you could submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
+19It would be unusual to have buffering when playing music unless you’re grouping your entire Sonos collection of products. I used to have issues playing Dolby Atmos tracks streamed via Apple Music ( No issues when streaming from Amazon Music Unlimited). A recent update seemed to have solved the Apple Music issue. So it would be good to know if there is a specific service your using to play music that is causing dropouts or does it happen when using any service.
As
How many and which Sonos are in the system you are working with here?
Other systems in other locations may use some of the same solutions but dealing with one system at a time is best.
Are the ones we are discussing using Wi-Fi or are some wired?
Have you looked at your Wi-Fi channel usage and picked the best options for the Wi-Fi and if used Sonosnet?
My suggestion was more towards duplicate IP addresses issues, rather than proximity WiFi interference. But there isn’t much information to go on, beyond the OP is having issues, and they’re the only one with the issues.
Unfortunately, we in the public don’t have the same access to data in the diagnostics that Sonos employees do, which is why I suggested submitting the diagnostic, and calling in.
Not sure I answered your question. “When does it not work….” Intermittent, drop out’s… 1K mps internet connection…?
1K mps connection? I’m not exactly sure you mean by this. How are you determining this? If this is accurate, there is an issue on the local network that can often be fixed in a couple minutes or less. We or SONOS support cannot make any suggestions without more information about your SONOS system and network. Internet provider? Router model? Network switches? Models? Access points? Models? What is wired to the network? Wireless?
Same issue here, both on wifi and Ethernet. I tried assigning ip address which I thought fixed the problem but it started back up. I can go for weeks with it stable and then it will happen multiple times in one hour. Support couldn’t see anything wrong.
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