Why won’t my Play:1 and Play:3 connect after a short power cut? I have factory reset both products and also reset the S2 app…all to no avail. I cannot reconnect the Play speakers and this has been over a week now, but somehow my Beam seems miraculously immune to any issues whatsoever and has remained constantly connected! You couldn’t make it up. Why is Sonos so clunky and difficult to use?
Has anyone had a similar issue or maybe help with any advice?
Best answer by Stanley_4
My network has issues with Sonos, rather than the massive mess a factory reset causes or having to do a network refresh after every update and most power interruptions I added the reserved ip addresses as suggested and the update/power issues went away.
Bottom line on factory resets from Sonos, there are specific instances when a device (not your whole system) may need a reset and that is in the support documentation. Other than that Sonos support should be consulted first. Reset is rarely a cure, it just pushes the problem to a later time, it also destroys diagnostic data Sonos could have used to help you.
+24Please stop factory resetting your devices, there is no point.
After a power outage your older devices (the Play:1/3s) will take longer to reboot than the much newer/more powerful Beam. Just be patient.
If your router is challenged, it may help to pre-assign the IP addresses for your devices, so they retain their prior IP address after an outage.
I’ve been patient. As I said in my post, this has been going on for over a week. However, my patience is rapidly running out.
You say you factory reset your speakers. If that Is that all you did, you then need to re-add them to your system because all data and wifi credentials will have been deleted in the factory reset.
Which OS are they running? I certainly don’t have any issues with my PLAY:3s and PLAY:1s coming back after a power I cut/restore, it happen fairly often where I live. Mine are running S2, but even S1 devices should rejoin properly. I’d certainly be more concerned about my router, given the surge that happens when power is restored. I’ve had to reboot mine once or twice…but usually it’s because a thermostat won’t reconnect, not my Sonos.
My network has issues with Sonos, rather than the massive mess a factory reset causes or having to do a network refresh after every update and most power interruptions I added the reserved ip addresses as suggested and the update/power issues went away.
Bottom line on factory resets from Sonos, there are specific instances when a device (not your whole system) may need a reset and that is in the support documentation. Other than that Sonos support should be consulted first. Reset is rarely a cure, it just pushes the problem to a later time, it also destroys diagnostic data Sonos could have used to help you.
I had a related experience but with a different resolution.
I have S1 Connect Amp players. Recently there was a power outage with some momentary reconnects before it completely went off. Later, I tried to use one of the players but could not get any response with the phone app. The other ones all worked. It could not be accessed and appeared to be totally dead. I tried cycling the power a few times but no change. Since it was the only one not plugged in to a transient suppressor, I figured the power supply had been toasted.
Before trying to find a replacement, I made up a light bulb tester and powered it though that, and got a short glow meaning that the fuse and capacitor bank were intact. I then checked the router’s DHCP leases and saw that an IP had been handed out for the player even though the phone app could not see it. I had noticed that there was a system update pending and decided to give it a try. To my surprise, the orange panel light started blinking and the update completed. After that, I could stream through it again - back to normal… almost.
Part of the checkout included seeing if the white status light could be controlled thru the app. For that player, the boxes were unchecked for the status light and the touch controls, where I was pretty sure I had only turned off the status light. All the other players had only the status light unchecked as expected, so maybe some data corruption from the bad power quality? After turning on touch controls, the status light still could not be controlled by the app. It seems unlikely that the circuitry failed when everything else still worked.
Has anyone had experience with settings being corrupted by bad power in these devices?
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