Get help and assistance with your Sonos system

I recently bought a Beam (gen2) for my tv. I used to have a soundbar and sub from Harman Kardon. But now I only have the Beam. I might buy a sub mini later on. But as it is now living in an apartment,  there's no need for it.  Does anyone have some suggestions on what settings I should have for the Beam to get the most out of it when watching movies?

I have 15 speakers from Sonos all throughout my home. I am ready to light the whole house on fire and burn it all down because of Sonos app.  For the love of God can someone please tell me how to make this group of speakers work together and play the music that I ever want or I am going to go to the corporate headquarters and personally hand them back to the president of the company.  I should have spent the money on the speakers I really wanted instead of buying this crap actually I take it back. The speakers are decent app is a nightmare and makes this buying experience. The worst I have ever had.   all I wanna do is play my music that’s it. That’s all I wanna do just play my music on the speakers. it is ridiculous that I’m in technology and I have to ask a forum how to connect my damn speakers.

Hello!  When I want add voice asistant in sonos app, Alexa appear aded, but not listed on installed asistants and I don’t add in app.  How I do reset the asistants in my sonos account and add Alexa in correct form?Thank you to your comments. 

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

Is there any soulotion when your computer cant find Sonos ace with bluetooth, YES ace are in paring mode and on, YES ace headphones are close to the computer.My all other Sonos products are working fine withe my computer, but now my ace is working just with the cabel so it´s sry to go back on monday and change to other brand.

Bonjour je viens de recevoir mon sonos ace mais j’ai la sensation que ma réduction de bruit fonctionne pas ou est très légère comparé au monde désactiver j’aimerais savoir si c’est pareil pour vous merci d’avance  Moderator Note - Translation by Google:Hello I have just received my sonos ace but I have the feeling that my noise reduction is not working or is very light compared to the world deactivate I would like to know if it is the same for you thank you in advance

It should be possible to use TWO sub minis in a home theater system, but unfortunately it is not!

I can be watching tv and all of a sudden the sound goes on the tv . I was advised to delete the Sonos app on my phone . Reset my phone and download the app again . This didn’t fix the issue . Can anyone help 

Please include a shortcut for Alarms on the App’s home screen!

Hi, I have installed the above setup within a large kitchen diner which is essentially one room. I have a Sonos Amp and 3 pairs of Sonos architectural speakers. I want the flexibility to turn off 2 pairs of speakers when just watching TV so installed them through an Audiflow 3S-3Z speaker switch. 3 Way Smart Speaker Switch | Audioflow I understand that the Sonos Amp can take 3 pairs of architectural speakers in parallel but the Audioflow speaker switch has impedance matching so when I have all 3 speakers on, it is putting speaker pair A in parallel with Pair B&C in Series). This is resulting in the volume of Speaker pair C been significantly quieter than Pair A. (This volume difference is so noticeable that standing under speaker pair C which is over 10M from Pair A, I am still hearing more vocals from Pair A!) This would not be too much of a problem if Speaker set C was in a different room but in the same room its so bad that its pointless having the third pair of speakers!. For c

Both my Sonos speakers are periodically losing connection with the wi fi network - sound disappears, the app says not connected, it reconnects as soon as try.very frustrating and renders the whole system useless! 

Hello!  Is this set-up even an option? If so, what’s the recommended path forward if I already have the TT and pre-amp running through a single port?  Thanks!

I’ve been using the Sonos Port with AirPlay for months without any issues.  Within the last week or so it will work for about 10 min or so and get disconnected, usually when going to the next track (using the built in Music app).After the 10 min of disconnecting if I try to connect to it again it appears to connect but doesn’t work.  All other Sonos features still work, just AirPlay seems to be messed up.The only way to get it working again is to unplug it and plug it back in.  Then it will work for another 10 min or so.Any ideas?

We own two Play:1 units (paired) and one Play:5 (1st gen) and have had them for over 10 years; through either TuneIn or myRadio Tuner we have been able to play our favourite radio station CKUA (from Edmonton Canada). We use the Sonos 2 App for the Play:1 speakers and the Sonos 1 App for the older Play:5 unit, and they have worked flawlessly until this past update (May 2024) version 80.01.08 for Sonos 2. The station is listed under a myTuner Radio search, but just will not play. We have had issues trying other stations as well. I do not know what the "update" contained, but it has completely ruined our listening pleasure and made our speakers virtually useless to us! 

Hi folks,When I try to add anything from the Calm App such as a soundscape to my Sonos Favourites, it adds it to the list but they are always greyed out. I tried authorising the app again after deleting it and restarting the Sonos app but still getting the same issue.Apple Music tracks etc adds to the Sonos favourites and it lit up as it should be to select. Anyone got any other ideas why this is happening? Thanks.

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

I am having a hard time getting my Apple Music Playlist playing correctly on Sonos via the Sonos app. Is anyone else experiencing this issue?

Why can’t I see all of my Spotify Playlists? I can only see 50 of them. Is this a defect that is scheduled to be fixed?

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

I have a sonos ARC, the audio is fine if I connect the supplied HDMI from the ARC directly to the TV. If I include an in wall cable management that had a female hdmi installed in the wall the audio keeps dropping out. why is this?

The true play tuning is asking for the movement of my arm but after circle is completed it says error and try again. I tried again but the circle is not starting. Only see a green dot. But tuning sound is playing.reset done, installed app again. any tips and tricks?pieter  

When I set up the wake up, sáveltörlés and back, the setted wake up dissapeared. 

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

Hello, I have not been able to access my favorites for a long time, the icons remain gray. while the other options do color. I have the black Sonos app. I have reinstalled the app a few times but that doesn't help. I also removed the plugs of the playbar and one so that the buffers are emptied. this doesn't help either. I have an iPhone 15 and my wife a Samsung A54. both phones same problem. the only thing that helps is resetting the app and logging in again. but that is not the intention, it just has to work well.

Simple queue management (adding a song, changing the order, etc) is targeted for "September/October", but seems like such a core function, and at first blush seems like an easy thing to code. Does anyone have an idea why this is one that takes so long to re-engineer? Is the change to store and manage queues on the cloud rather than locally? If so, that seems like an accident waiting to happen, especially for local library users. I was lucky to learn about how dysfunctional the new app was before I updated, so this will be helpful to understand prior to making any changes. Any insight is appreciated.