Problems connecting to new router

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Hello. I’ve recently switched my broadband from Virgin Media to Plusnet. They sent me a Plusnet Hub 2 router but I can’t get my Sonos Play 1 to connect to it.

Using the app, I’ve gone to “System Settings”, then to “Set up a new System”, selected my Sonos and clicked “Add”, connected my mobile to the temporary network, heard the chime, pressed the green button, then on the “Now let’s add your Play:1 to your Wi-Fi” bit, it’s saying “We couldn’t connect to ...”

I’ve tried connected router to Sonos with an ethernet cable but that doesn’t work either.

Any ideas?

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pav37Answer

Contributor I

I did a reset on the speaker again, but this time while connected to the router via ethernet. I can now getting music playing out of my play1, and also another play1 in a different room. Can’t seem to work out how to get it to do this without ethernet, but it’s no big issue.

Thank you very much for your help, @Ken_Griffiths. It was incredibly kind of you and I really appreciate it.

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pav37Author

Contributor I

I was just trying to simplify the issue and just get one speaker working. Can’t find anything with old WiFi credentials. It’s working well enough so I’ll probably leave it as it is. Thanks again for your help.

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