I have a Beam 2 with a 2023 Samsung Qled TV QE65S95B.
Beam in HDMI3 (ARC) kabelreciver in HDMI 1. sound is through the Beam.
as soon as I plug in another device (media player. Apple TV) the beam loses the connection with he TV and the sound goes through the TV speakers…
called Sonos, did a new installation, no result.
Called Samsung, no solution, only connect optical to the TV. ( no Atmos)
any suggestions?
Jan
Ensure you’re using a high-speed HDMI 2.0 cable.
Sound output: Receiver (HDMI-eARC)
Sound Expert settings:
HDMI-eARC Mode - Auto
Digital Output Audio Format - Pass-through*
Dolby Atmos Compatibility - On
General - External Device Manager - Input Signal Plus - ensure all HDMI ports are set to ON.
Set the Apple TV Audio Format settings to this:
Change Format: OFF
Dolby Atmos: ON
No result, after much reading in forums it seems a software conflict between Samsung and Sonos…
Connection now is optical. Wait for the update that solves this problem
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