connecting my Move 2 to the app

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I am able to successfully pair my Move 2 to the app and wifi network. I then get the message that it may not show in my system and tells me if that is the case to hold down the power button for 5 seconds, to basically reboot the Move 2. Then turn the move 2 back on and add it into the system. But it never shows up.

I’ve tried the reset, updating the app, opening/closing the app, etc. still won’t show up. What do you do from here?

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AirgetlamAnswer

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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