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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28794 Topics
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BestevaerEnthusiast I
posted in Home theater
let's help Sonos prioritize

Apparently it's quite difficult for Spence & Co to figure out what their customers want.  Spence and his marketing team thought we wanted a headphone. Maybe we did, but not the one they brought to market. According to rumors they are building a set-top box where a add company is providing the OS. I can tell Spence & Co right now, that that is not going to be a great success.  So let's help them. I can not create a poll, so respondents just have to reply to this post.  From the options below create your own list. Highest priority on the top, lowest at the last spot. There are also products on the list which are already on the market, just to make clear where people are willing to spend their money. The options and my priorities: 1- Era 100/300 as dedicated FRONT L/R speakers2- Sonos CEILING speakers for Atmos setup3- A new Era 500 (follow up of the Sonos 5)4- Arc Ultra5- Ace (Ultra?)6- Set-top box

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106rallye
12 days ago
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YEGpecksContributor I
posted in Home theater
Arc + sub + connect:amp for surrounds = wired, wireless, ???

I have an Arc as my TV soundbar. It is connected to a Sub, as well as a Connect:Amp for ceiling surrounds. And I have many other older Sonos speakers (pre Era era) throughout the house, and want a stable network. Correct me if any of this is wrong:The Arc and the Connect:Amp have to be wired via the same router for the Connect:Amp to provide surround (confirmed, and it works) The Arc has to be set to Enable Wifi for the Sub to connect (confirmed, and it works) The Connect:Amp has been set to Disable Wifi to hopefully create a stable SonosNet network for all of the other wireless Sonos speakers. Therefore I have a single wired speaker with Wifi Enabled, and a SonosNet network is created.All of my speakers show WM: 0 and are therefore on SonosNet. And they usually work (but sometimes they fail spectacularly - but that could be a bigger network issues). But when I run a network matrix on the system I do not have any device listed as a Root Bridge even though it should be the Arc (I think?

151
Airgetlam
12 days ago
QuestionableMethods
QuestionableMethodsContributor I
posted in Controllers and Music services
why no recently played on sonos s1 controller for mac (11.15)

I mostly use the desktop version of S1 Controller, but cannot find “Recently Played.” I also use S1 Controller for iPhone and its there and properly populated, but I much prefer the computer version for its larger screen size and generally fewer click to get to where I want to go.A few Google search results stated that “Recently Played” is limited to S2 systems and controllers. Obviously not true since as stated, it works perfectly well on my S1 Controller for iPhone.What gives?

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Airgetlam
12 days ago
S
SnoomuffinEnthusiast II
posted in Home theater
era 300’s not using rear channels.

 Please read/watch this Reddit post about rear speakers not working as intended. Height channels are being used instead. I tested my self on movies and the test tone - the rears are being repurposed for height channels for whatever reason - seems to be a bug. Need Sonos to fix.Please test and confirm yourselves so we have more confirmation from the communityhttps://www.reddit.com/r/sonos/s/SHrqbSsgIA

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H
12 days ago
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Mccor127Contributor I
posted in Controllers and Music services
Airplay to Port not autoplaying to system

When using Apple Music, I’d like to find a way to autoplay the port to an existing older system.I have a Sonos Port for my turntable and an older pre-AirPlay 2, playbar/sub/Sonos One surrounds system - all located in the living room. I have autoplay to the family room system setup which works nicely for the line-in turntable.  However my problem is: when using Airplay for Apple Music, I always have to group the Port to the family room system.  Shouldn’t autoplay AUTOMATICALLY send the signal to the full system??

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M
12 days ago
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Mr. Not-so-TechieContributor I
asked in Speakers
Cant connect Play1 (gen1) speakers to Bell ( Sagemon Gigahub 4000) router

I recently upgraded home internet and have a new router ( Bell Fibe ) . All devices connect except Sonos speakers. I have contacted Sonos support and was walked through a process. Result was nothing wrong with Sonos….something wrong with Bell - So, I call Bell and they say “ something wrong with Sonos” I have read up some on potential issues and performed creating a separate 2.4G network. All steps successful until the last step, where I  add in password to my Wifi and Sonos says” incorrect password”. The password is correct so this is not actually the issue. It just wont connect. I have seen some other Sonos users have this same issue but don’t see a lot of replies on it and am curious if anyone has found success in any work-arounds.Thank you !-A/G     

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M
12 days ago
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jmkingsbury
posted in Speakers
New WiFi 7 Router & Sonos issues have disappeared

As you may know I have had some issues with my WiFi. Sonos app failing to find speakers or Spotify not showing Sonos speakers. This week I upgraded from WiFi 5 to 6 and hey presto, so far the issues are solved. Eh? 

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Stanley_4
12 days ago
F
FilipskiContributor I
posted in Speakers
Sonos Sub gen 3, Burned PCB after adjusting bass settings thru the app.

Hi everyone,  I have been playing aroud with some fine adjustment of my bass setings on my sub and suddenly after increasing the bass settings from -1 to 4-5 , the sub said “BANG” and went quiet for ever. No LED indication or any signs of life. I then decided to open it up and find that my PCB is burned. I do not have that much expirience around fine electronics so I would kindly ask you for help. I took a closer look under the burned spot and all looks find, so I assume that issue is only with those components on the top layer. Did anyone had a similar issue?  

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Stanley_4
12 days ago
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BuglerksContributor I
posted in Advanced setups
reconnecting network

I was having problems with my Sonos one connecting to the internet so was advised by the support to do a factory reset. Now I am unable to connect the product to my network. The wizard comes up and it is able to find my project, it say it is getting my Sonos One ready but then errors. Sometimes it says will send a chime sound but this doesn’t happen and it errors out. I have another Sonos one on my system which is connected fine but I can’t see in the app. I have never been able to have both working with Alexa capabilities at the same time, but I would take what I had because at the moment this one is flashing green at me and is useless!!Does anyone have any advice?thanks 

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Stanley_4
12 days ago
R
Reformer77Contributor I
posted in Speakers
Will the S2 System ever work for the full scope of Sonos Equipment?

The S2 system is a disaster. My current list of problems are:Responsiveness to controls renders the system unusable. It takes 5-15 seconds between pressing play or pause before it takes effect, or adjusting the volume, or selecting a new song, and so on … that is if these requests succeed at all. Many such requests don’t. Searches don’t include content from my Music Library which I finally managed to “configure”. I can see on the Synology logs that the Sonos system is accessing it but I can’t browse the content. A pair of Play1’s that were working as a stereo pair before, on S1, can’t be paired together since the S2 system deems them incompatible. Apple TV is unable to control the volume in the room with a playbar, subwoofer and two Play1’s although this might not be a problem with SonosThis is my second attempt to make use of the S2 system since the S2 fiasco was launched on us earlier this year. It has wasted a considerable amount of my time without providing any positive results. I

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Airgetlam
12 days ago
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LMSGAR88Contributor I
posted in Home theater
direct tv connecting to home theater

I am trying to connect my home theater system…arc, two Sonos surround and a sub 4. They are grouped. I just connected tv and the direct tv genie. The remote doesn’t work for sound. 

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Airgetlam
12 days ago
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PicarteContributor I
asked in Home theater
Hisense U8N TV no surround with audio out passthrough or dolby digital plus

Using Sonos Arc, Hisense U8 TV, 2 play1’s in surround speaker mode. I have Sonos HDMI 2.1 cable to TV earc.  I have ARC enabled in Hisense and CEC. In audio out in Hisense, I do not get sound from my 2 play1 surround speakers in audio out passthrough or Dolby Digital. With passthrough marked Sonos app says Stereo. In Dolby Digital checked, Sonos app does say Dolby Digital plus but no sound from surround speakers. In auto out with Auto marked, I get sound from surround speakers but Sonos App says Dolby Digital multichannel 2.0.  Any suggestions?

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P
12 days ago
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andrewjn123Contributor I
asked in Speakers
system transfer

I set up a friend’s Sonos system on my account and want to transfer that system to them.  Does that leave my original system on my account?ThanksAndrew

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Mr. T
12 days ago
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frankdoylezw1Contributor I
asked in Controllers and Music services
Timestamps Bbc Sounds

I'm new here. How best to report a bug like this?

221
controlav
12 days ago
Z
ZipsgearContributor I
posted in Advanced setups
pairing an arc with a beam for a projector

I have an LG 710 4k projector with earc and want to have a hdmi connection to my projectors earc output, I’ve tried a 25’ hirez hdmi from the projector to the arc but it is not recognized . Is it possible to connect a beam located at the back of the room with the projector to the supplied Sonos short cable to my projectors earc and pair the beam in the app to my arc located under my 106” screen ? Would the arc be recognized as the main soundbar and beam be seen as a surround even if it were to pair ? 

233
jgatie
12 days ago
F
FeebBalesContributor I
posted in Controllers and Music services
Sonos not playing songs in Apple Music Library

Hello out there in Sonos World, I have a beautiful sounding (and looking!) Sonos system with a play base, two rear speakers and a sub-woofer. The system is about 5 years old. When I recently returned to my Florida home after a lengthy stay in Michigan, my Sonos system would not play any of the songs in my iTunes library. I tried updating my iTunes library on the Sonos system with no luck. In fact, the iTunes library was eliminated from Sonos’s menu of service options. Four sessions with Sonos tech support did not help. None of the agents, although they were very courteous and tried very hard, could not make the iTunes library work on Sonos. One of the agents suggested I switch from iTunes to Apple Music. I did that with only some success. While the Sonos system now at least recognizes Apple Music on its menu options, the vast majority of the songs will not play on Sonos. The songs that won't play show a gray circle with a line through them (please see attached photo). The same is true

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M
12 days ago
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John8237Contributor I
posted in Controllers and Music services
Mac Sequoia Sonos App Cannot Connect to System

I’m running a 7YO Playbar with two Play surrounds and a subwoofer. Everything has worked fine until recently. I can control my system through the app on my phone, but I recently installed OSX 15 (Sequoia) on two of my Macs and now can no longer connect to my system from either Mac. I just downloaded and installed the most recent Sonos app and that didn’t change anything. The app is giving me a message saying my Mac firewall settings need to be adjusted, but I’ve tried both firewall on with Sonos inbound connections allowed, and firewall completely disabled, and neither has worked. My wife’s Mac is still running OS X 14.7 and I can connect through that Mac and desktop app without any problems, it’s just the ones that have been updated to OS X 15.Any suggestions on anything else I can try? As I said, I can use my phone, but I like using the desktop app when I’m sitting at my computer.

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A
12 days ago
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MieseijkContributor I
asked in Home theater
only stereo sound through my arc ultra from my tv

I have an issue with my KPN box decoder.I only get stereo sound no matter what I use, tv , apps like Netflix etc.they say because this is a bug of the KPN box and Panasonic (my tv) say sits because of the hdmi that is going to my tv that is not blue to send Dolby .anyone else here with the same problem?

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M
12 days ago
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Johnsonjohnny4Contributor I
asked in Speakers
sonos arc and virgin media hub 5x router

Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀 

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J
12 days ago
F
FCPContributor I
posted in Home theater
Sonos Arc Ultra Crackling sound

Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

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12 days ago
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MelaegContributor I
asked in Controllers and Music services
Ownership sign in loop. Can not transfer ownership

Good afternoon! 2.5 years ago my colleague asked me to support his home theatre system (around 20+ Sonos devices). There were some glitches before, but today I faced with sign in loop and constant ownership problems. Each time I want to update system, Sonos App tells me to sign in a an owner. In a couple of steps I was able to sign in as an owner (picture is attached) but according Sonos App I’m still not an owner and can not do anything.  I found similar case in support forum, but it’s closed now. I hope that support team will investigate my case, thanks  Below is a few picturesModerator Note: Removed personal information. Modified in accordance with the Community Code of Conduct.

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Ken_Griffiths
12 days ago
J
jamesneilContributor II
asked in Controllers and Music services
PLAYLISTS

Since the disaster of the new APP I have lost all my playlist which I have put together over a ten year period or more. When I select imported play lists message, the reply is, no selection available, also I can no longer import any new tracks from I tunes it’s a total disaster.                   It’s now 7 months since the broken new app was installed in that time there has been various announcements from Sony that these issues will be rectified -my question is when?. it looks like for the first Christmas in many years there will be no Christmas music  in our house!!I have been reading the community on a regular basis, looking for many solutions, and there must be hundreds if not thousands similar comments “Why can’t SONOS re install the original APP that worked perfect until they sort out the  issues with the new APP?”   CAN SONOS ANSWER THAT? & alsoWHEN WILL THE PL. ISSUES BE RESOLVED.

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D
12 days ago
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Joe_90Contributor I
asked in Controllers and Music services
Napster connection problem

Napster on my Sonos system will not play radio, or playlists.  If I try, Sonos tells me the connection to Napster is lost.  I have rebooted Sonos, I have uninstalled and reinstalled Napster and nothing helps.  What is the problem?

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Airgetlam
12 days ago
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MarilougdrContributor I
asked in Portable speakers
Sound veiled

Hi, while it was working very well, now it produces a veiled sound whether I am connected via Bluetooth or WiFi, I don't know why since it hasn't fallen. I tried turning it on and off, checking with the app, I reset the speaker but it doesn't change the sound.I hope you can help me. 

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Airgetlam
13 days ago
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Noddy4678Contributor I
asked in Components and Architectural
Sonos Conroller using S1 app Line in problem

I have an aging Sonos Controller with 2 Sonos One speakers downgraded and all working under the S1 App. My problem is with the Line In connected to a DVD/CD player which now shows Disconnected.Everything was working fine until I decided to change the DVD/CD player which was connected by RCA cables. The new DVD/CD player did not work and showed in the S1 App disconnected. I gave up and put the original player back on and got the same thing. I have used several cables known to be working. I have even tried the optical digital cable, still nothing and the App showing Disconnected, I have also reinstalled the S1 appcan anyone help please

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N
13 days ago
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