For the second time in 5 days Pandora has stopped working. It was playing and then stopped. Radio stations work and I can play my music library.
I spent a lot of time with their chat bot and then a service representative, which was completely unproductive (yes, my internet was working- all other sonos services were working).
After the first instance, Pandora worked the following day.
Anyone else having this problem? Ideas for getting Sonos to pay attention?
Thank you
Best answer by Airgetlam
Your report suggests an issue with your Sonos system reaching the Pandora servers. This could indicate an issue with your speakers reaching your router, your router reaching Pandora’s servers, or even Pandora being temporarily down, it’s hard to tell, and we in the public don’t have access to the same hard data that a Sonos rep does, although I’m not yet overwhelmed with their Chatbot.
What I’d suggest is a simple network refresh, which will adjust a plethora of potential issues, without breaking anything. Unplug all your Sonos devices from power, then reboot your router. Give the router a few minutes (at least two) to come back up, then plug back in your Sonos devices. Give them a couple of minutes to reboot and reconnect, then double check for any updates from Sonos in the controller, which will cover both the firmware on the speakers and the software of your controller. Once any found have been applied, do your testing.
I think, depending on what you were experiencing, this should remedy the issue.
Your report suggests an issue with your Sonos system reaching the Pandora servers. This could indicate an issue with your speakers reaching your router, your router reaching Pandora’s servers, or even Pandora being temporarily down, it’s hard to tell, and we in the public don’t have access to the same hard data that a Sonos rep does, although I’m not yet overwhelmed with their Chatbot.
What I’d suggest is a simple network refresh, which will adjust a plethora of potential issues, without breaking anything. Unplug all your Sonos devices from power, then reboot your router. Give the router a few minutes (at least two) to come back up, then plug back in your Sonos devices. Give them a couple of minutes to reboot and reconnect, then double check for any updates from Sonos in the controller, which will cover both the firmware on the speakers and the software of your controller. Once any found have been applied, do your testing.
I think, depending on what you were experiencing, this should remedy the issue.
+19Pandora working OK here. USA.
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