Get help and assistance with your Sonos system

Morning all .  Can anyone help. I have a Sonos arc connected to my lg c1 via the arc hdmi. A Panasonic uhd player via hdmi and  ps5 in other HDMI.  TV streams Atmos from say Disney no problem and atmos films on the player again no problem. However when I put an older film in. Like say the other day was watching the 4k of death becomes her. I was only getting stereo pcm. I have tried looking through endless threads on here and changed various settings but still only get pcm. Surely my older films should at least be able to do 5.1 . Anybody got any help at all  

Why can I adjust the sound lag in the wrong direction but CANNOT improve it on tv surround setup?Between the Sonos adjustment and the Samsung OLED, I can only make the problem worse.  I waited years to pull the trigger on this setup and (in my wife's words...) "ITS UNWATCHABLE"

Comment connecter des produits Sonos  de plus de 10 ans ?

I have an Arc Ultra. Era 300’s and Sub Gen 2.  Since upgrading to the ultra from Arc I have noticed that TV commercials are much lower in volume than the show I’m watching.  When watching Football,  the referee mics are also very low.  I did an A/B test using TV speakers and my Sonos system and with the TV speakers the volume is as I would expect.  Anyone else experiencing this?  Thanks.

I own the Sonos Era 100 and have also bought a USB C jack plug “ not from Sonos” and I don't get any sound or Line In is displayed in the app. Does the Sonos Era 100 only work with the original USB adapter? wanted to connect my karaoke bar to the Sonos Era 100

So I have an Arc for a few weeks now, but I have these audio cutouts when playing from 4k bluray, it happens when there is “a lot” of noise, bandwidth wise, like glass breaking.Sample: I’ve already replaced my hdmi cables, and have been with support of sonos diagnosing this. Their suggestion was a corrupted DTS in the movies audio tracks, which I question because it's on all 4 john wicks.Based on my obvservations:only happening in 7.1 TrueHD, downgrade to 5.1 over spdif out of bd player is fine (sync broken though) only happening with lossless tracks, spanish 5.1 lossy is fine. only happening at high bandwidth moments (player reports audio bitrate peaking 7 Mbps)I suspect it's hitting some DSP limits in the arc that probably cannot be fixen given topic below is 2 years old.Relevant gear: Panasonic UB824, Philips 55OLED708 (multichannel bypass), Arc+sub+two Fives all ethernet wired. My question: how can I avoid this from happening, without falling back to pcm stereo audio? I found one t

How do i set up which zone(s) are live when i open app?  Now it always goes to same zone regardless of the previous set up. 

My Sonos system consist of an Arc + Sub + 2x Era 100. No issues whatsoever with the connection with the Samsung TV (S95B 65 OLED 4K). The head scratcher is the Yamaha RX-V6A that I was not able to connect with the Sonos system. I would really appreciate it you can share your experience with this.

On my iPhone 15 Pro, in My System Settings I have no control of anything in there. It’s telling me to sign out and sign back in to have access to my system settings. It keeps repeating the same messages. Even when I go to Manage it won’t let me sign in. But on my iPad I can sign in and go into my settings. I made sure both my iPhone and S2 app were updated to the latest version. I deleted and reinstalled the Sonos app on the phone. The messages says… “Sonos” Wants to use “Sonos.com” to sign you in. This allows the app and website to share information about you. I hit continue and sign in…. Next message says Sign in as the System Owner, To manage these settings, sign out and sign back in as the owner of this system. It’s on repeat. It won’t let me sign in on my iPhone. Is this part of the update from many months ago. The crazy ass updates that messed everything up? Again, no issues with my iPad. I recently added the Arc to my TV Room and had no issues using my iPhone a week ago. I wante

Hi all. I have a projector that I want to connect to my Sonos wall speakers (no bluetooth). My setup is firestick to hdmi extractor --> 3.5mm jack --> Sonos connect (stereo input) --> symfonisk speakers. The sound is in sync with the picture when it works. But it is very jittery, like it doesn't buffer enough to keep up with the picture. Looking for community suggestions to try to fix this as it is ruining the whole cinema experience I was going for!I didn't go for a soundbar because the projector screen is in front of a floor to ceiling window (i.e. it comes down from the ceiling when in use) and so a soundbar would be in the way, or or the ceiling giving a strange sound vibe. This seems to mean no arc?Thanks 

My system exists of a beam gen1 and sub gen 1 in the living room and 1 one in the kitchen.I wanted to connect my old cd-player or recordplayer to my system. I managed to get my hands on a second hand sonos connect gen2.I installed the connect to my system. Updated it etc.I can see a “line-IN” option in my homescreen in the S2 app under sources. When i select this Line-IN, i get another screen which shows the connect. After that nothing happens. On my test setup, met old cd-player is connected to the IN ports red and white.I tested the cd-player with a receiver to make sure there was signal coming out of the cd-player,

I’ve inherited a Sonos system in a new(old) house and trying to get it to work. I have managed to get the amp working with speakers in two rooms but having no luck setting up a surround sound system in my tv room. The playbar connects ok to the tv and I have sound from it. However, the two Play 1’s in the TV room (different room from where I’m using the amp and other speakers) won’t work and I’m getting the message - Connection - ‘An Ethernet cable, wired to your router, is required to allow WiFi to be disabled,’Since my playbar and tv are far removed from the router, this is pretty impracticalWhat am I doing wrong and how do I fix it ? 

Hello. Until recently, I only had a 5GHz wifi and was not activating/using at all the 2.4GHz band in the house for anything (my Sonos Ones and Era are on 5GHz)I acquired a Sonos Ray recently, and this product only connects to 2.4GHz wifi, so I created a new separated SSID on this band just for that.However as I had to add this network in the Sonos app, now all my other speakers decided to use this 2.4GHz band as well.Is there no way to choose which network each product should use ?

Bonjour, Au moment de l'ajout du compte deezer sur l'appli sonos, j'autorise l'ajout et l'appli tourne en rond. Une fenêtre deezer s'ouvre mais il n'y a aucune instructions qui s'ouvre. J'ai beau chercher mon sonos ne s'affiche nulle part. J'ai tenté avec Spotify et ça fonctionne (mais je n'ai pas de compte premium!)Merci pour le coup de main. Je suis sur Android. Edit: J'ai trouvé tout seul. Il fallait que j'empeche mon telephine d'aller sur l'appli deezer et de rester sur le navigateur. Moderator Note - Translation by Google and combined posts:Hello,When adding the deezer account to the sonos app, I authorize the addition and the app goes round in circles. A deezer window opens but there are no instructions that open. I search for my sonos is not displayed anywhere.I tried with Spotify and it works (but I don't have a premium account!)Thanks for the help. I'm on Android. Edit: I found it by myself. I had to prevent my phone from going to the Deezer app and staying on the browser.

I have a connectivity issue that traces to the motherboard. Power supply is functional.  Is there a way to buy a replacement motherboard?

Hi all!I have a Samsung UE55AU8000 television which is connected to a Sonos Ray via optical cable.This system has worked fine for the last year, but last week (I’m sure it was after performing a Sonos update) the volume buttons on the Samsung remote stopped controlling the Ray.When it first happened, it would only let me increase the volume. Then it would show the Sonos volume up and down indicators on the screen, but the volume wouldn’t change. Now, pressing the volume up and down buttons on the remote doesn’t do anything at all apart from show ‘Optical’ on the screen.i have tried the following:Remote Control Setup - this just says ‘Your TV remote is already set up. Would you like to set up another one?’ and when I try to set up another one, pressing volume up, it says ‘We didn’t detect a signal from your TV remote.’Powering off all devices at mains for a few minutes then powering back on - this didn’t fix anything. Would really appreciate any help!Thanks!

Possuo um Bean um one e um one sl todos em um só  sistema.  Como desvincular temporariamente as one do bean para utilizar separadamente sem desfazer o sistema total?

Has anybody had success using an Arc for TV sound along with a third party Sub and surrounds powered by Amp?  I am having a challenging time integrating the two systems to play at the same time, Sonos app seemingly makes me choose one system or the other to play when watching tv and getting sound from TV’s hdmi Arc —> Sonos Arc. 

Trying to connect new Sub Mini to Beam Gen 2, will not connect. 

Sounds fading in and outI’ve got 5 Sonos AMPs in my home in separate zones.  Some point this year, I believe since the update, one of my amps/zones consistently won’t play music without routinely fading in and out (to silence).  It does this approximately every 20-30 seconds and lasts about 2 seconds. All amps are hard connected to LAN via ethernet from a Ethernet switch. It is the same amp every time.  If I play it alone or in a group, it will do this. I have powered on and off the entire AV system starting at modem, router and amps. This occurs with AirPlay or streaming through app. Any ideas what this could be coming from?   I am hoping it isn’t an amp issue as it worked perfectly fine for several years previously. 

It is clear from searching Airplay on this support page and Google that something has happened to multiple users to stop Airplay from working seamlessly with Sonos products.  I play music to my Sonos Era 100s and 300 once or twice per month via airplay but tonight it is not working.  I tried resetting all devices per other posts and factory resetting etc….  Best case scenario it will play a song for like three 3 minutes and then drop and not play further until I reset everything again.  This used to be seamless.  I dont have further time to troubleshoot this but somebody either at Apple or Sonos has dropped the ball here.  If its Sonos please fix asap.  If I cant get this stuff to work next time I need to play music I am just going to ditch all my Sonos products and switch to Bose which is shame because I thought the Sonos sounded better than Bose.  But Sonos is useless if the Airplay wont work. Reddit has some threads on this too - here is onehttps://www.reddit.com/r/sonos/comments/1g

Hello all, I got a new sonos beam for Christmas and I love it!  When I connect it to my Yaber K2s projector it plays great.  The only problem is the projector only has one HDMI output, and I am looking to use the sound bar when playing Xbox or streaming something on my Google Chromecast.  I bought an Orei UHDS-402A matrix switch (here's the Amazon link for the one I purchased) and while the video plays through perfectly the sound plays through the built in speakers of my projector, and doesn't output through the Beam like I believe I have set up correctly.  My setup is as follows: Inputs: Google Chromecast, Xbox one HDMIOutputs: beam, projector I've also tried hooking up the beam with the optical, but that hasn't worked either. Any help on this would be appreciated!!

I thought Sonos Ace headphones were compatible with the Sonos system. I want to listen to my CD and phono, which are connected via ports, using the Ace headphones. Not polssible say Sonos. I can’t even listen to my Sonos music library! These headphones are worthless.  I can’t believe they are not compatible my Sonos system. Disclaimers should be made by Sonos. Now I’m getting grief about returning them. Very unhappy Sonos user.

I have two era 100s as a stereo pair in one room and they sound really great.  I’m wondering if I just get the same in another room or get two era 300s? Is sound quality going to be loads better or just a bit. I appreciate it could be subjective but also the price difference is a factor.  For various reasons I have access to Amazon Music HD, Tidal and Spotify so will that impact the decision? Thanks in advance. 

I’m having trouble connecting my Sub Mini to my Beam. Everything was working fine before I left town for a few days, but when I returned, the Sub Mini wouldn’t connect at all.I’ve already tried unplugging and plugging it back in, rebooting my WiFi, and factory resetting the Sub Mini. I was able to add it back to the system, and it briefly let me adjust the audio settings, but then it disappeared again and showed as “Sub Mini is not connected.”The status light is on and solid. I even tried connecting the Sub Mini directly to the Ethernet, but still no luck.Has anyone else experienced this issue or found a solution?