The optical cable for my new Ray soundbar doesn’t “snap in” to either the soundbar or the TV. Even when pushed in hard. Pricarious connection, easily jostled out.
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Are you aligning the shape of the optical cable precisely to the optical ports as they can only be pressed in one very specific way?
If you are 100% certain the orientation is correct, you’d be advised to try a different optical cable (especially if it doesn’t seat firmly at either end). Although it would be most unusual for the Sonos-supplied optical cable not to seat firmly...
Many optical cables come with a small rubber ‘cap’ covering the optical part, you might need to check and remove that, if
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