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Hi! I have some weird and annoying problem with my One SL. When I initially start playing music from my iPhone or iPad via AirPlay, there is just silence. It takes about 2mins or so before it then suddenly starts playing. Alternatively I always need to kinda kickstart the speaker by playing something through the Sonos app. And then also AirPlay work fine.

I use these speakers only every now and then. I suppose so they have enough time to eventually go into some kind of sleep or deep sleep state… The problem does not occur when they are idling just for a day or so. When I start AirPlay it connects (so no connection errors), and also the LED on the speaker lights up (I think). Also music on the phone is happily playing. Just, there is no sound.

Anyone else has that problem or knows what I can do?

As a guess, there’s some sort of reason why your AirPlay 2 devices are having difficulty reaching the Sonos speaker. Unfortunately, there’s a host of reasons why that networking task may be slightly compromised. I’d start with a network refresh. Unplug your Sonos from power, then reboot your router. Wait a couple of minutes before plugging back in your Sonos. 

After that, I’d double check within the Sonos controller for any updates, and apply them. There have been recent updates both for the speakers and the controller (S2). 

If that doesn’t change things, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I experience the same thing one of my Sonos Amps. The other two Sonos amps never experience it. iPhone shows it is playing and Sonos app shows it is playing, but no audio comes out. If I pause and then press play again in the Sonos app, the audio starts.

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