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 Hello! Wondering if anyone has faced similar issues when updating your era 100, i cant seem to update this speaker and im not sure if its an internal app issue.

I have tried several things after contacting sonos support that DID NOT work:

  1. Factory Resetting the speaker
  2. Resetting the app
  3. Connecting from a different iOS device
  4. Signing in and out
  5. Transferring ownership (to myself)
  6. Moving it closer to the router
  7. Deleting and Redownloading the app

My network system is configured differently so i cant just reset the router. Im not so sure what’s wrong because i was able to connect my other era 100 speaker after facing similar issues. The unregistered speaker is also working fine as i was able to connect and play something via bluetooth. I would just like to register it so that i can pair my era 100.

Any help would be appreciated!!

Hi ​@micaelasalde, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble updating your Era 100. 

You’ve done all the steps I would suggest, however if you haven’t tried using the Desktop Controller to update (either Windows or Mac), try that first. If that doesn’t help though, then I’d recommend submitting a diagnostics after the update error shows then reach out to our support team. They have the tools available to look into your system to see what’s going wrong and help you resolve it.

I hope this helps!

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