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I have a new TV, Sony Bravia A95L 55”, initially while I was waiting for delivery of a new Arc Ultra & Era 300’s for surround I used my old setup, Playbar, Sub Gen 2 & 2 x Play 1’s for surrounds with the new TV, Playbar connected via optical cable. All was fine.

 

When the new stuff arrived I connected it all up, Ultra via eArc HDMI etc, I now have a few issues;

 

  1. Occasional disconnection from the Sonos and back to TV speakers, without me doing it. When I reselect the Sonos, its fine.
  2. When I turn on the TV in the morning, by switching on the Sky Q box, more often than not not the TV shows nothing on the Sky Q channel, I have to restart either the Sky Q or TV, then its fine.
  3. When I fast forward, rewind or pause on programmes, when the sound comes back I get a nasty noise from the speakers. this seems to be only on Sky recordings and not all the time (see clip)

Any ideas as to what it could be? 😋

 

 

 

 

Have you got HDMI-CEC (Bravia Sync?) turned on or off on the TV?

It was turned on during initial TV setup, now, as its attached to the Sonos the option to turn it off is not available 😫

I could of course do a factory reset on the TV? 

Hi ​@DeeDeeK9 

Welcome to the Sonos Community!

Sorry to hear of the issues you are having with your Arc Ultra and your TV.

If unplugging the TV from power for at least 2 minutes does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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