My Sonos 5: gen 2 is not connecting to my Wi-Fi. I have tried everything, but still won’t connect.
any ideas?
Sonos not connecting to wifi
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+17Try connecting it with an ethernet cable, then check for updates. There was one released this week. remove the cable after doing this and if it still fails to connect, do a reset and add the speaker again while still connected with the cable.
If it still fails, give support a call ah have them look at a diagnostic. It it is a hardware failure, you may need to choose between an upgrade or using the speaker hardwired.
It might be worth double checking that the network meets the requirements as stated in the Sonos Network Requirements FAQ. Just in case there’s a mismatch in some of the system.
Thank you both for your advice. I’ve downloaded the latest app version and managed to connect it directly to my internet using an Ethernet cable.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.