I am running an android phone and installed the new app last week. Ever since, it has been taking 5 minutes or more just to start the app. It is unusable. I have tried clearing cache and clearing all data then connecting it again, but still no difference. The old app loaded in seconds. Is anyone else finding this?
New app takes 5 minutes to open
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The Sonos app lag is specific to the phone model and Android version. Permanently resolving this issue is hopeless. The ultimate solution is to purchase a new phone. The Sonos app conflicts with some versions of Android and some phone models.
I had this exact problem. My symptoms matched those listed in this topic: slow app startup, frozen app, devices not showing, etc. My Sonos app was unusable. At times I got the app working just enough to activate my Sonos speakers. Trying anything more was an exercise in frustration.
I waited for updates, tried app rollbacks, reinstalled the app, studied support posts, tinkered with my account, tinkered with my router, etc. I found no permanent solution. The Sonos app problems lasted nearly a year. Eventually I happened to replace my smart phone. The Sonos app now works fine on my new phone. The Sonos app problems did not carry-over to my new phone.
My previous phone (with the Sonos problems) was a Motorola G Power 2020 running Android. My new phone (without the Sonos problems) is a Google Pixel 8 running Android. The Sonos app was unusable on my Moto-G Power 2020. The Sonos app functions properly on my Pixel-8. No other equipment or account settings were changed.
+24I’d be curious if folks with this problem have the same trouble with my own just-released Android app (see profile).
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