Having the same problem as other posters. I cannot play anything from my Apple Music collection through the app. It buffers endlessly or does not respond at all. But I can stream via airplay to my One SLs, sub and arc. Other sources work fine through the app - Sound cloud, Sonos radio, Spotify, etc. This problem arose some time in the last 6-8 weeks because that was the last time I used the system and it worked fine then.
Apple Music not playing in the app
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Sounds distressing. Have you rebooted both your router, followed by the Sonos speakers?
Thanks for the advice. By coincidence I had to get a new WiFi system setup. After that I did a factory reset of all 4 speakers and the sub and now it’s all working fine again.
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