Controllers and Music services

I just setup my Sonos 1 second edition. When I try to use Amazon music I get an error 701 cant load Queue or if I try to play a station it says can’t play. I have reauthorized my amazon account I have reset me Sonos and my router and nothing works. I can get Spotify to work I have setup Alexa and can get her to play music but nothing works through the Sonos app. 

Hi, I have a Youtube Premium account and have linked Youtube Music up with my Sonos app. However, there are certain songs/ artists that will not play through my Sonos speakers via Youtube Music. For example Coldplay songs will play fine however, if I select a song by the Artist Daniel Ferri for example and press play nothing will happen - no error message either which is kind of frustrating. Please can someone help?   Thanks in advance. Graham

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.   How do I fix this? I want to use WiFi.

Hi, I have been using Spotify on my various sonos devices for a couple of years with no issue. through the Sonos App and via spotify connect. Over the last couple of days, I haven’t been able to play spotify on any of my Sonos devices, via the Sonos app or Spotify connect. When I try through the sonos app, it says spotify is currently unavailable. I’ve tried restarting my router, restarting all of the devices and also updating the Spotify app, sonos app, and then removed spotify from Sonos, but now I can't add it back as a service. I am getting the below error message: (500) Sorry we are unable to set up your Spotify account at this time.   Very frustrating… Has anyone else e

I have been unable to stream Primephonic for the last 2 days, whenever I try to play a track I get the message the connection to Primephonic was lost. I have tried closing and re=opening the app as well as rebooting my iPad but it doesn’t matter what track I select, I get the same error message. I can open Primephonic on their native app but not through Sonos. Is this a general outage?

When I try to sign in it has another users Account info in the settings area.  I changed my password already but it continues to show the other users account and I can’t use my credentials.  Please help.   

Playing spotify through sonos and it keeps pausing?  Any tips appreciated.

I am having a serious problem in the AMP's aux analog input line. There is a delay of about 2 seconds between input and output. Two months ago I opened a report for this problem, and after a very long discussion that even resulted in legal action, Sonos changed the AMP to solve the problem. Today I got a new AMP that has the same problem. I have seen in the Sonos forum that there are others who have the same case. Sonos replies that the amplifier was not designed for that input line! So what is the aux line for? How come replacing it has been resolved? How come the other AMPs in my house work? I think the weak side of Sonos is proving ……  

Hi Guys,  Really hoping you can help. I have a Panasonic TV, plugging my Play5 through the 3.5 jack from headphone jack in TV to the back of the Sonos and have a delay. I have tried uncompressed fix and no love.   I want to get a sync sound from the TV to the Sonos as I have 20 people coming round to watch the boxing on Sunday haha. HELP. Thanks so much in advance. 

Diagnostic Confirmation Number : 1588174401 This happens pretty frequently everyday. About every 10 minutes. Songs will continue to play, but users will have the Sonos window brought to the front of their desktops with the error message populating. Best,

Hi. I know this is not a Sonos issue as such but I want to know if anyone else has this problem.   When I am playing an audiobook with the Audible app and want to have it play on a Sonos speaker I see a list of devices but no device name.   If I put my finger on the picture of the speaker the name appears for a moment and it does select the device to play on but I am working blind from the list. I have this problem on both android pixel 3a phones I own. Everything else works fine..Spotify and the Sonos App find the speakers and names with no problems and I can play Audible via the Sonos app.  I asked Audible support and they did not understand the issue. Is anyone else having this problem?    

I used to keep all of my sonos system playing Classic FM radio station from London during the day. This was through Tune In. Sonos seems to have dropped this service. I was able to find some alternate classic fm stations through global player (although still not the live stream), for a couple of months. Now even these are no longer playing. Global player is still listed as one of my available services though nothing on it will come up in any searches and now no stations on it will play. 

Hi there. I don’t know if it is an isolated problem or a global one. Qobuz cover art for playlists never showed in Sonos. I thought it was a problem related to Qobuz. Tidal cover art for playlists was always showing up until recently. Now (maybe after an update I cannot be sure about this) when navigating Tidal playlists in Sonos, there is no more cover art showing. This is very annoying for the navigation experience. Can you please fix this or help me if my problem is not common? On the other hand, there is no problem with album cover art for both Qobuz and Tidal. Missing images only relate to playlists.  The issue is on all platforms (iOS, Android, Windows). Below screen shots for iOS. 

Hello,   When i use spotify to play back music through my sonos system, if I adjust the music volume in the spotify app, one of my room volumes increases much greater than the volume in the other rooms. This happens even if if level all the speaker volumes in the sonos app and then go back to the spotify app. Same thing happens, I press the volume up in the spotify app and the speak in my lounge get much louder than the one in my bedroom or dining room. If I go back to the sonos app, the volume levels for the individual rooms in the group are staggered again and not uniform as they were when I set them in the sonos app before going back to the spotify app.   Please can someone offer some suggestions?    I've tried turning off the speaker touch controls and the volume levelling is set to 100% for all rooms so there no restriction on the speakers. All 3 speakers are Sonos One speakers.   Thanks for any help and advice.

There are some songs / albums on Spotify that won’t play through my pair of Sonos One speakers. I can play these songs through my phone but when I try to Connect To a Device and choose my speakers, it says “Connecting” but never does. If I’m already playing through the speakers, then when I tap on one of these songs, nothing happens. This happens repeatedly for certain albums / songs. What is “special” about them??  

Hi i’m trying to add my music library folder but when i enter the path nothing happens, literally. I’m guessing I must be entering the path incorrectly? I’m entering \\imac-2019\mybookstudio\music2 but no response. Any help appreciated. David

Hi Folks, This forum has solved a number of my problems with SONOS so I thought I might ask this question,  I am running Windows 10 on a desktop computer. The computer is connected to my SONOS network (8 devices) via ethernet cable.  Using the Edge browser, I have located a streamed podcast that I want to hear on SONOS. I can see the SONOS devices on my network. I can hear and control the podcast on my computer.  Is it possible to hear (“Cast”) the show on the SONOS players in other rooms without connecting the “Line Out” feed on the audio card of the computer the SONOS “Line In” on the SONOS Connect which is 65 feet away. Thanks,  all comments appreciated, Cyclobiker    

Hi,  I've been having this problem for 15 days at home and at the office using Youtube Music .The system works just fine with other services. I updated the Sonos app and uninstalled and installed the youtube service.    Any suggestion?    

Just before Christmas, I decided to proceed with updating my iMac OS to the Catalina.  I had held off since it became available out of respect for the things that could “go wrong” in terms of my day-to-day computer work.  Before the upgrade, Sonos Controller and my iTunes library interacted very well, allowing me to play albums, tracks, playlists, etc however I wished to play them.  Upon upgrading to Catalina, with its attendant introduction of the “Music” app vice everything audio-visual being stored in the iTunes library, my Sonos controller no longer can access the library to play anything.  Note that I do keep my entire iTunes audio-visual library on an external Lacie drive. Interestingly, when I recently imported some new music from CDs, it did not get added to my external drive, but rather to the iMac’s HD under “Music”.  (I will be changing that default after this issue gets resolved.)  These tracks did show up when I added that folder to my Sonos controller’s music li

I have many Sonos products and previously had my turntable connected to my network via play:5 line in   I have just purchased a Sonos connect to take the line in however when I choose this source it just shows as disconnected (as if it can’t detect  the signal coming from phono leads pre-amp)   works fine if I route through play:5   the connect is not connected to amp I.e no phono out hooked up u just want to broadcast the turntable    help!

I just got a Sonos One SL, placed it in the kitchen. In the adjacent living room I have an old hifi with an Airport Express connected to aux-in (using a mini headphone to RCA cable) to make it an Airplay 2 target. I played them both together for the first time today using Airplay 2 and Apple Music (streaming) as the source. Sounded excellent for about an hour, then the Sonos One started to drift behind the stereo, until it was unlistenable. I tried pausing and playing again, no luck.   In the experience of the community, is this issue likely to be permanently resolvable, or is it the sort of thing where I’ll need to restart devices repeatedly? The Sonos One will live near the ceiling, so this is untenable. I’m using an iphone with 12.4.1 OS.   I’ve heard of people hardwiring their Sonos with ethernet cable and still having this issue, so I don’t think it’s the wifi. I live in a 950sf house anyway.   The real question is-- do I return the Son

After a year of using a set of Play 5's, the Sonos app with Soundcloud sucks. Soundcloud is all about music discovery and following threads of other people's likes and follows to find new music. That is not possible within the current framework of the Sonos app. The current functionality is limiting to the point where I don't use Soundcloud anymore, instead just opting to play music through Spotify. Exploring soundcloud on the web through my computer speakers, and then switching to Sonos to play songs that I like is a joke considering I paid $1,000 for this setup. Can we get an iFrame to the actual Soundcloud interface within the Sonos app or a real integration that allows me to play music form the Soundcloud web app? BECAUSE WHAT WE HAVE RIGHT NOW DOES NOT WORK.

After updating to macOS 10.15, all the podcasts files are gone from their respective folders for each podcast show. I am currently waiting for a solution from Apple. Apple customer service was unable to locate the files during a screen share session. Because of that, I am unable to listen to Podcasts via Sonos. Is Sonos aware of this? Anyone else has the same issue?

I’ve been listening to Capital Radio through TuneIn on my Sonos for ages…. however since maybe 10 days it fails to start playing. No problem with other radio stations. Has Capital been dropped? Andy

I Have been able, until very recently. been able to connect to classicfm on Tunin (https://www.classicfm.com/radio/) When I now try and connect I get an error message  “unable to play classicfm - the song is not encoded correctly”  Is there a change I can make to the settng to deal with this or is the problem that the station is now using an unsupported transmission format Any help would be appreciated PWR