Hi @VK2516.

Welcome to the Sonos community and thanks for reaching out to us. I understand that you are having issues browsing your Gaana music service through the Sonos App. Let me help you out with that.

This situation may be caused by either a poor internet connection or wireless interference. I would like to share with you some guides on how to possibly fix this issue.

• Reduce wireless interference as this creates audio dropouts and/or audio skips.
• Can we try other music services in the Sonos App to check if we have the same behavior.

• Music service audio stops or skips which may help troubleshoot with the basics about audio cuts and audio skips.

• We may also want to go through this guide to better understand supported audio formats on Sonos.

• I would also suggest changing your Sonos system’s wireless channel and if possible your router’s wireless channel to avoid Wireless congestion. 

• I would like to ask if we can try to remove and re-add the music service on your Sonos App to see if that would also help.

• I would also like to ask if the issue re-occurs regardless of the music service or does it only occurs with a specific music service? We may want to observe. and submit a diagnostic so we can better understand what is going on with your Sonos system.

Please let us know how it goes and keep me posted.

Thanks and Happy New Year,

Paul, thanks for your quick response. I don’t think any of the above solutions will resolve the issue because, when I am in the same wifi network, searching music on GAANA app gives me the results but when I do the same search in Gaana from Sonos App, I don’t see the results.

Please contact me, I will be more than happy to show the issue or you can search Song in Gaana App directly and try searching song from Sonos App in Gaana and check are getting the same results.

I am thinking Sonos App is not working as excepted when searching for songs in Gaana App.

I don’t have other music searches to check.

Please reach out to me if you need more details.

Hi @VK2516.

Thanks for the update and immediate response.

From this point, I would recommend calling our technical support team for more in-depth troubleshooting steps. It is best to contact our technical support team so they can dig deeper and asses what would be the better step to take and what is causing the issue. I would also like to suggest going through the above steps especially the remove and re-add the music service, before contacting our technical support team and submit a diagnostic after 3-5 minutes attempting to replicate the issue and please do take note of the confirmation number. 

Please do not hesitate to reach out if you still have further questions or concerns. Here in the community, everyone can help you out.

Thanks,