Hi @Pdelvisco.

Thanks for reaching out, we’d be glad to help.

It seems that all the suggested basic troubleshooting steps were exhausted, and I appreciate your effort in doing those. Usually, the first thing to try would be to remove and re-add your Spotify account, and if that doesn’t work, kindly submit a diagnostic report through the Sonos app while the issue occurs, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

If you have any questions,  feel free to reach out.