Isn’t it about time Sonos sorted this error out?
No updates, no altering files, no upgrade, no changes whatsoever.
Can connect yesterday, and the day before and since the last update no problem, now today, as usual with its periodic glitches it can’t find the music files - no one moved them, or changed them so why can’t it suddenly find them on a computer dedicated to playing Sonos?
Best answer by Airgetlam
Then I would recommend that you submit a system diagnostic , and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
Isn’t it about time Sonos sorted this error out?
No updates, no altering files, no upgrade, no changes whatsoever.
Can connect yesterday, and the day before and since the last update no problem, now today, as usual with its periodic glitches it can’t find the music files - no one moved them, or changed them so why can’t it suddenly find them on a computer dedicated to playing Sonos?
Same here
It certainly suggests some sort of change in your network, causing the speakers and controllers to not connect. Have you tried a simple network refresh, by unplugging all Sonos devices from power, then while they are powered off, rebooting the router? You should only plug the Sonos devices back in once the router comes back up.
It may also be worth reviewing the wifi interference FAQ, especially noting that interference doesn’t always come from inside your home.
Then I would recommend that you submit a system diagnostic , and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
That doesn’t appear to be a diagnostic number that I recognize as being valid. They’re generally just a string of numbers.
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