Big Sur - can't play Music Library

  • 3 January 2021
  • 1 reply

I got a new iMac and moved my library over to the new computer.  My new computer will not allow the Sonos to connect.  I checked the firewall and the sharing folder.  Still won’t connect. Need help 


Best answer by Airgetlam 3 January 2021, 22:06

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1 reply

I would recommend that you submit a system diagnostic within 10 minutes of recreating the error, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.