Primephonic Service

  • 31 December 2020
  • 2 replies

Been having issues with Primephonic browsing in the Sonos app - getting an ‘unable to browse’ message every time I attempt to access New Releases.  Happens across multiple platforms (PC, mobile app, etc.) and only with Primephonic.  Rebooted and rebuilt my system from the ground up already.  Any suggestions?

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2 replies

Since you’ve done all the local stuff, it’s possible the issue is with the Primephonic servers not properly responding to the request being sent by your controller. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution, whether it is local, or at Primephonic’s side.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Userlevel 7
Badge +23

Have you asked Primephonic to take a look at the problem?